What users are saying about
32 Ratings
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Score 7.8 out of 100
80 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.9
Freshworks CRM (formerly Freshsales)
WYSIWYG email editor
Autopilot
6.6
Freshworks CRM (formerly Freshsales)
Dynamic content
Autopilot
7.0
Freshworks CRM (formerly Freshsales)
Ability to test dynamic content
Autopilot
6.7
Freshworks CRM (formerly Freshsales)
A/B testing
Autopilot
7.0
Freshworks CRM (formerly Freshsales)
Mobile optimization
Autopilot
7.2
Freshworks CRM (formerly Freshsales)
Email deliverability reporting
Autopilot
6.6
Freshworks CRM (formerly Freshsales)
List management
Autopilot
7.2
Freshworks CRM (formerly Freshsales)
Triggered drip sequences
Autopilot
7.1
Freshworks CRM (formerly Freshsales)

Lead Management

Autopilot
6.8
Freshworks CRM (formerly Freshsales)
Lead nurturing
Autopilot
7.4
Freshworks CRM (formerly Freshsales)
Data quality management
Autopilot
6.5
Freshworks CRM (formerly Freshsales)
Automated sales alerts and tasks
Autopilot
6.5
Freshworks CRM (formerly Freshsales)

Campaign Management

Autopilot
7.3
Freshworks CRM (formerly Freshsales)
Event/webinar marketing
Autopilot
7.3
Freshworks CRM (formerly Freshsales)

Social Media Marketing

Autopilot
7.2
Freshworks CRM (formerly Freshsales)
Social profile integration
Autopilot
7.2
Freshworks CRM (formerly Freshsales)

Reporting & Analytics

Autopilot
6.8
Freshworks CRM (formerly Freshsales)
Dashboards
Autopilot
6.9
Freshworks CRM (formerly Freshsales)
Standard reports
Autopilot
6.8
Freshworks CRM (formerly Freshsales)

Platform & Infrastructure

Autopilot
6.5
Freshworks CRM (formerly Freshsales)
API
Autopilot
6.4
Freshworks CRM (formerly Freshsales)
Customizability
Autopilot
6.7
Freshworks CRM (formerly Freshsales)
Integration with Salesforce.com
Autopilot
6.5
Freshworks CRM (formerly Freshsales)

Sales Force Automation

Autopilot
Freshworks CRM (formerly Freshsales)
8.6
Customer data management / contact management
Autopilot
Freshworks CRM (formerly Freshsales)
8.8
Workflow management
Autopilot
Freshworks CRM (formerly Freshsales)
8.7
Territory management
Autopilot
Freshworks CRM (formerly Freshsales)
9.4
Opportunity management
Autopilot
Freshworks CRM (formerly Freshsales)
9.2
Integration with email client (e.g., Outlook or Gmail)
Autopilot
Freshworks CRM (formerly Freshsales)
8.3
Interaction tracking
Autopilot
Freshworks CRM (formerly Freshsales)
8.8
Channel / partner relationship management
Autopilot
Freshworks CRM (formerly Freshsales)
7.2

Marketing Automation

Autopilot
Freshworks CRM (formerly Freshsales)
8.9
Lead management
Autopilot
Freshworks CRM (formerly Freshsales)
9.0
Email marketing
Autopilot
Freshworks CRM (formerly Freshsales)
8.9

CRM Project Management

Autopilot
Freshworks CRM (formerly Freshsales)
8.6
Task management
Autopilot
Freshworks CRM (formerly Freshsales)
8.7
Reporting
Autopilot
Freshworks CRM (formerly Freshsales)
8.6

CRM Reporting & Analytics

Autopilot
Freshworks CRM (formerly Freshsales)
8.8
Forecasting
Autopilot
Freshworks CRM (formerly Freshsales)
8.6
Pipeline visualization
Autopilot
Freshworks CRM (formerly Freshsales)
9.1
Customizable reports
Autopilot
Freshworks CRM (formerly Freshsales)
8.8

Customization

Autopilot
Freshworks CRM (formerly Freshsales)
8.7
Custom fields
Autopilot
Freshworks CRM (formerly Freshsales)
8.8
Custom objects
Autopilot
Freshworks CRM (formerly Freshsales)
8.9
API for custom integration
Autopilot
Freshworks CRM (formerly Freshsales)
8.3

Security

Autopilot
Freshworks CRM (formerly Freshsales)
9.1
Single sign-on capability
Autopilot
Freshworks CRM (formerly Freshsales)
9.2
Role-based user permissions
Autopilot
Freshworks CRM (formerly Freshsales)
9.1

Platform

Autopilot
Freshworks CRM (formerly Freshsales)
8.8
Mobile access
Autopilot
Freshworks CRM (formerly Freshsales)
8.8

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.7
Based on 5 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.5
Based on 4 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
7.0
Freshworks CRM (formerly Freshsales)
8.7

Usability

Autopilot
Freshworks CRM (formerly Freshsales)
8.7

Support Rating

Autopilot
Freshworks CRM (formerly Freshsales)
7.5

Add comparison