What users are saying about
35 Ratings
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Feature Set Ratings

    Email & Online Marketing

    8.4

    Autopilot

    84%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 8/8 features

    WYSIWYG email editor

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Dynamic content

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    A/B testing

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.4
    84%
    10 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    21 Ratings
    N/A
    0 Ratings

    List management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Lead Management

    8.6

    Autopilot

    86%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    Lead nurturing

    9.2
    92%
    11 Ratings
    N/A
    0 Ratings

    Data quality management

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.5

    Autopilot

    85%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Event/webinar marketing

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.5

    Autopilot

    85%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Social profile integration

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.3

    Autopilot

    83%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 2/2 features

    Dashboards

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    12 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.2

    Autopilot

    82%

    Higher Logic Thrive

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    API

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Customizability

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Autopilot is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Autopilot

    83%
    12 Ratings
    7.4

    Higher Logic Thrive

    74%
    17 Ratings

    Likelihood to Renew

    Autopilot

    N/A
    0 Ratings
    10.0

    Higher Logic Thrive

    100%
    1 Rating

    Usability

    Autopilot

    N/A
    0 Ratings
    7.0

    Higher Logic Thrive

    70%
    2 Ratings

    Support Rating

    Autopilot

    N/A
    0 Ratings
    9.3

    Higher Logic Thrive

    93%
    3 Ratings

    Likelihood to Recommend

    Autopilot

    Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
    Michael Rastall, MBA | TrustRadius Reviewer

    Higher Logic Thrive

    Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
    Victoria Holmen | TrustRadius Reviewer

    Pros

    Autopilot

    • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
    • Easy and powerful email editing and creation built-in. No need for email template coding.
    • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
    Bryan McAnulty | TrustRadius Reviewer

    Higher Logic Thrive

    • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
    • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
    • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
    Theresa Grier | TrustRadius Reviewer

    Cons

    Autopilot

    • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
    Emily Muhoberac | TrustRadius Reviewer

    Higher Logic Thrive

    • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
    Michelle Bovee Martin | TrustRadius Reviewer

    Pricing Details

    Autopilot

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Autopilot Editions & Modules

    Edition
    Silver$491
    Gold$1491
    Platinum$2491
    CustomRequest by quote
    1. per month
    2. none
    Additional Pricing Details
    Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

    Higher Logic Thrive

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Higher Logic Thrive Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 10.0
    Based on 1 answer
    They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
    Anonymous | TrustRadius Reviewer

    Usability

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 7.0
    Based on 2 answers
    The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Higher Logic Thrive

    Higher Logic Thrive 9.3
    Based on 3 answers
    Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
    Jenna Carpentier | TrustRadius Reviewer

    Alternatives Considered

    Autopilot

    How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
    Anonymous | TrustRadius Reviewer

    Higher Logic Thrive

    We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
    Daniel McHugh | TrustRadius Reviewer

    Return on Investment

    Autopilot

    • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
    Anonymous | TrustRadius Reviewer

    Higher Logic Thrive

    • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
    • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
    • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
    Brandon Wells, MPA | TrustRadius Reviewer

    Screenshots

    Add comparison