Intercom vs. Ortto
Intercom vs. Ortto
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Ortto | Mid-Size Companies (51-1,000 employees) | Ortto is presented as a product-led growth engine that helps businesses acquire and retain customers. Since 2015, Ortto has supported over 10,000 companies with their software. Ortto allows online businesses to unify their customer data with their CDP, segment key audiences across the customer lifecycle; activate these audiences with personalized, omnichannel experiences, and analyze their business for growth with a suite of BI tools. The vendor states teams at Microsoft, Bltly, Typeform,… | $509 per month |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Ortto | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Email & Online Marketing |
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Lead Management |
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Campaign Management |
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Social Media Marketing |
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Reporting & Analytics |
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Platform & Infrastructure |
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Intercom | Ortto | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Vbout Score 9.4 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | PFL Direct Mail Platform Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Ortto | |
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Likelihood to Recommend | 8.9 (251 ratings) | 8.9 (12 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.7 (159 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Ortto | |
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Likelihood to Recommend | Intercom | Ortto |
Pros | Intercom | Ortto |
Cons | Intercom | Ortto |
Likelihood to Renew | Intercom | Ortto No answers on this topic |
Usability | Intercom | Ortto No answers on this topic |
Reliability and Availability | Intercom | Ortto No answers on this topic |
Performance | Intercom | Ortto No answers on this topic |
Support Rating | Intercom | Ortto No answers on this topic |
Online Training | Intercom | Ortto No answers on this topic |
Implementation Rating | Intercom | Ortto No answers on this topic |
Alternatives Considered | Intercom | Ortto |
Return on Investment | Intercom | Ortto |
ScreenShots | Intercom Screenshots | Ortto Screenshots |