What users are saying about
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
340 Ratings
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Keap

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
340 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • Autopilot ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

8.4

Autopilot

84%
6.8

Keap

68%
Autopilot ranks higher in 6/9 features

WYSIWYG email editor

8.2
82%
11 Ratings
7.7
77%
49 Ratings

Dynamic content

8.4
84%
8 Ratings
5.9
59%
46 Ratings

Ability to test dynamic content

8.3
83%
8 Ratings
2.0
20%
14 Ratings

A/B testing

8.4
84%
8 Ratings
6.0
60%
9 Ratings

Mobile optimization

8.5
85%
10 Ratings
6.8
68%
105 Ratings

Email deliverability reporting

8.6
86%
21 Ratings
8.2
82%
174 Ratings

List management

8.5
85%
11 Ratings
8.7
87%
125 Ratings

Triggered drip sequences

8.5
85%
11 Ratings
8.6
86%
48 Ratings

Landing pages

N/A
0 Ratings
7.1
71%
113 Ratings

Lead Management

8.6

Autopilot

86%
7.9

Keap

79%
Autopilot ranks higher in 2/4 features

Lead nurturing

9.2
92%
11 Ratings
8.5
85%
124 Ratings

Data quality management

8.3
83%
10 Ratings
7.1
71%
111 Ratings

Automated sales alerts and tasks

8.3
83%
9 Ratings
9.1
91%
117 Ratings

Lead scoring and grading

N/A
0 Ratings
6.9
69%
110 Ratings

Campaign Management

8.5

Autopilot

85%
7.6

Keap

76%
Autopilot ranks higher in 1/2 features

Event/webinar marketing

8.5
85%
9 Ratings
7.0
70%
13 Ratings

Calendaring

N/A
0 Ratings
8.2
82%
72 Ratings

Social Media Marketing

8.5

Autopilot

85%
4.5

Keap

45%
Autopilot ranks higher in 1/2 features

Social profile integration

8.5
85%
8 Ratings
4.0
40%
14 Ratings

Social sharing and campaigns

N/A
0 Ratings
4.9
49%
14 Ratings

Reporting & Analytics

8.3

Autopilot

83%
7.2

Keap

72%
Autopilot ranks higher in 2/3 features

Dashboards

8.3
83%
12 Ratings
6.5
65%
54 Ratings

Standard reports

8.2
82%
12 Ratings
7.9
79%
123 Ratings

Custom reports

N/A
0 Ratings
7.2
72%
114 Ratings

Platform & Infrastructure

8.3

Autopilot

83%
6.2

Keap

62%
Autopilot ranks higher in 3/6 features

API

8.2
82%
8 Ratings
7.9
79%
105 Ratings

Customizability

8.3
83%
9 Ratings
7.0
70%
116 Ratings

Integration with Salesforce.com

8.3
83%
7 Ratings
5.0
50%
4 Ratings

Role-based workflow & approvals

N/A
0 Ratings
7.4
74%
91 Ratings

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
5.0
50%
5 Ratings

Integration with SugarCRM

N/A
0 Ratings
5.0
50%
4 Ratings

Attribute Ratings

  • Autopilot is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Autopilot

83%
12 Ratings
8.2

Keap

82%
186 Ratings

Likelihood to Renew

Autopilot

N/A
0 Ratings
7.5

Keap

75%
38 Ratings

Usability

Autopilot

N/A
0 Ratings
6.6

Keap

66%
21 Ratings

Availability

Autopilot

N/A
0 Ratings
9.1

Keap

91%
11 Ratings

Performance

Autopilot

N/A
0 Ratings
9.1

Keap

91%
11 Ratings

Support Rating

Autopilot

N/A
0 Ratings
7.6

Keap

76%
28 Ratings

In-Person Training

Autopilot

N/A
0 Ratings
8.6

Keap

86%
5 Ratings

Online Training

Autopilot

N/A
0 Ratings
9.5

Keap

95%
5 Ratings

Implementation Rating

Autopilot

N/A
0 Ratings
8.0

Keap

80%
16 Ratings

Product Scalability

Autopilot

N/A
0 Ratings
8.2

Keap

82%
3 Ratings

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Keap

Keap is well suited for beginners of email marketing and most likely smaller companies as well. For someone who is new to the email marketing world, the click and drop features are easy to understand and use. They can also save their email broadcasts and create duplicates of them so it would save them time if they are doing things in a similar fashion. For example, if they have a monthly newsletter and want the format to be consistent they can just save the template and then reuse it over and over, just updating the info text and images. On the flip side, for those who have been in the email marketing world for longer or understand more coding Keap is not the best for them. They would be limited to how much customization they can create in their emails and find that it might not best suit their needs.
Anonymous | TrustRadius Reviewer

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Keap

  • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
  • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
  • Innovation - they were one of the first in the market and are still innovating to make the product better.
Mandy Brasser | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Keap

  • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
  • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
  • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
Samantha Bennett | TrustRadius Reviewer

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
  2. none
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$129 per month

Keap Editions & Modules

Edition
Pro$129.001
Max$199.001
  1. per month
Additional Pricing Details
All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

Likelihood to Renew

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 7.5
Based on 38 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 6.6
Based on 21 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Reliability and Availability

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Performance

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 7.6
Based on 28 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
Anonymous | TrustRadius Reviewer

In-Person Training

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Implementation Rating

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Keap

Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.
Tyler Garns | TrustRadius Reviewer

Scalability

Autopilot

No score
No answers yet
No answers on this topic

Keap

Keap 8.2
Based on 3 answers
You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
Anonymous | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Keap

  • I’ve generated leads and closed business with Keap non-stop since 2008
  • Keap notifies my team around the world when a lead, sale, or issue comes in
  • Keap automation does the work of at least two to three people 24/7 since 2008
Wes Schaeffer | TrustRadius Reviewer

Screenshots

Add comparison