What users are saying about
30 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

I think Inbox25 is a great fit for companies outgrowing lower-end, disconnected email marketing applications. Companies with a more formalized marketing organization that send a lot of emails (tens of thousands monthly or more) will be better served with a product like Inbox25 that is less complex, easier to use, and much more affordable (30% lower by our experience) from the larger marketing automation products on the market. Our company has 3 full-time marketing staff with over 100,000 contacts (with valid emails) that we target in various direct and drip email campaigns and Inbox25 fits our needs just fine. I suspect that we may outgrow the product eventually but I think it'll meet our needs just fine for many years to come.
James Mallory | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.7
Leadfwd (formerly INBOX25)
7.4
WYSIWYG email editor
Autopilot
6.4
Leadfwd (formerly INBOX25)
7.0
Dynamic content
Autopilot
6.8
Leadfwd (formerly INBOX25)
7.0
Ability to test dynamic content
Autopilot
6.4
Leadfwd (formerly INBOX25)
7.0
A/B testing
Autopilot
6.8
Leadfwd (formerly INBOX25)
3.2
Mobile optimization
Autopilot
7.0
Leadfwd (formerly INBOX25)
6.2
Email deliverability reporting
Autopilot
6.2
Leadfwd (formerly INBOX25)
9.6
List management
Autopilot
7.0
Leadfwd (formerly INBOX25)
8.6
Triggered drip sequences
Autopilot
6.9
Leadfwd (formerly INBOX25)
8.8
Landing pages
Autopilot
Leadfwd (formerly INBOX25)
9.0

Lead Management

Autopilot
6.5
Leadfwd (formerly INBOX25)
8.0
Lead nurturing
Autopilot
7.1
Leadfwd (formerly INBOX25)
8.4
Data quality management
Autopilot
6.2
Leadfwd (formerly INBOX25)
7.7
Automated sales alerts and tasks
Autopilot
6.2
Leadfwd (formerly INBOX25)
8.5
Lead scoring and grading
Autopilot
Leadfwd (formerly INBOX25)
7.3

Campaign Management

Autopilot
7.1
Leadfwd (formerly INBOX25)
7.0
Event/webinar marketing
Autopilot
7.1
Leadfwd (formerly INBOX25)
9.0
Calendaring
Autopilot
Leadfwd (formerly INBOX25)
5.0

Social Media Marketing

Autopilot
7.0
Leadfwd (formerly INBOX25)
7.5
Social profile integration
Autopilot
7.0
Leadfwd (formerly INBOX25)
6.0
Social sharing and campaigns
Autopilot
Leadfwd (formerly INBOX25)
9.0

Reporting & Analytics

Autopilot
6.6
Leadfwd (formerly INBOX25)
6.3
Dashboards
Autopilot
6.7
Leadfwd (formerly INBOX25)
6.5
Standard reports
Autopilot
6.6
Leadfwd (formerly INBOX25)
6.3
Custom reports
Autopilot
Leadfwd (formerly INBOX25)
6.0

Platform & Infrastructure

Autopilot
6.2
Leadfwd (formerly INBOX25)
9.1
API
Autopilot
6.2
Leadfwd (formerly INBOX25)
Customizability
Autopilot
6.4
Leadfwd (formerly INBOX25)
7.9
Integration with Salesforce.com
Autopilot
6.1
Leadfwd (formerly INBOX25)
10.0
Role-based workflow & approvals
Autopilot
Leadfwd (formerly INBOX25)
8.8
Integration with SugarCRM
Autopilot
Leadfwd (formerly INBOX25)
9.6

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • SugarCRM integration
  • Ease of building workflows
  • Responsive, helpful support team
Adam Smartschan | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
  • Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
  • Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
James Mallory | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
Adam Smartschan | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Leadfwd (formerly INBOX25)

  • We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
  • When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
  • Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
James Mallory | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Leadfwd (formerly INBOX25)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Leadfwd (formerly INBOX25) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
6.8
Leadfwd (formerly INBOX25)
8.2

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