What users are saying about
32 Ratings
23 Ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.9
Nutshell
WYSIWYG email editor
Autopilot
6.5
Nutshell
Dynamic content
Autopilot
7.0
Nutshell
Ability to test dynamic content
Autopilot
6.6
Nutshell
A/B testing
Autopilot
7.0
Nutshell
Mobile optimization
Autopilot
7.2
Nutshell
Email deliverability reporting
Autopilot
6.6
Nutshell
List management
Autopilot
7.2
Nutshell
Triggered drip sequences
Autopilot
7.1
Nutshell

Lead Management

Autopilot
6.8
Nutshell
Lead nurturing
Autopilot
7.4
Nutshell
Data quality management
Autopilot
6.5
Nutshell
Automated sales alerts and tasks
Autopilot
6.5
Nutshell

Campaign Management

Autopilot
7.2
Nutshell
Event/webinar marketing
Autopilot
7.2
Nutshell

Social Media Marketing

Autopilot
7.2
Nutshell
Social profile integration
Autopilot
7.2
Nutshell

Reporting & Analytics

Autopilot
6.8
Nutshell
Dashboards
Autopilot
6.9
Nutshell
Standard reports
Autopilot
6.7
Nutshell

Platform & Infrastructure

Autopilot
6.5
Nutshell
API
Autopilot
6.4
Nutshell
Customizability
Autopilot
6.6
Nutshell
Integration with Salesforce.com
Autopilot
6.5
Nutshell

Sales Force Automation

Autopilot
Nutshell
7.4
Customer data management / contact management
Autopilot
Nutshell
9.0
Workflow management
Autopilot
Nutshell
8.2
Territory management
Autopilot
Nutshell
6.0
Opportunity management
Autopilot
Nutshell
9.0
Integration with email client (e.g., Outlook or Gmail)
Autopilot
Nutshell
7.5
Quote & order management
Autopilot
Nutshell
6.7
Interaction tracking
Autopilot
Nutshell
9.5
Channel / partner relationship management
Autopilot
Nutshell
3.0

Customer Service & Support

Autopilot
Nutshell
8.8
Case management
Autopilot
Nutshell
9.7
Call center management
Autopilot
Nutshell
8.0

Marketing Automation

Autopilot
Nutshell
8.2
Lead management
Autopilot
Nutshell
8.5
Email marketing
Autopilot
Nutshell
8.0

CRM Project Management

Autopilot
Nutshell
8.9
Task management
Autopilot
Nutshell
9.0
Reporting
Autopilot
Nutshell
8.8

CRM Reporting & Analytics

Autopilot
Nutshell
8.1
Forecasting
Autopilot
Nutshell
8.0
Pipeline visualization
Autopilot
Nutshell
7.8
Customizable reports
Autopilot
Nutshell
8.6

Customization

Autopilot
Nutshell
8.2
Custom fields
Autopilot
Nutshell
7.7
Custom objects
Autopilot
Nutshell
9.0
Scripting environment
Autopilot
Nutshell
9.0
API for custom integration
Autopilot
Nutshell
7.0

Security

Autopilot
Nutshell
7.5
Single sign-on capability
Autopilot
Nutshell
9.0
Role-based user permissions
Autopilot
Nutshell
6.0

Social CRM

Autopilot
Nutshell
7.8
Social data
Autopilot
Nutshell
7.6
Social engagement
Autopilot
Nutshell
8.0

Integrations with 3rd-party Software

Autopilot
Nutshell
8.0
Marketing automation
Autopilot
Nutshell
8.0
Compensation management
Autopilot
Nutshell
8.0

Platform

Autopilot
Nutshell
7.5
Mobile access
Autopilot
Nutshell
7.5

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Autopilot

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Autopilot

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
7.0
Nutshell
8.6

Likelihood to Renew

Autopilot
Nutshell
10.0

Usability

Autopilot
Nutshell
9.0

Support Rating

Autopilot
Nutshell
9.5

Implementation Rating

Autopilot
Nutshell
8.0

Add comparison