35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 35 reviews and ratings
Outreach
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Top Rated
676 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 676 reviews and ratings
Feature Set Ratings
Email & Online Marketing
8.4
Autopilot
84%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 8/8 features
Autopilot ranks higher in 8/8 features
WYSIWYG email editor
8.2
82%
11 Ratings

N/A
0 Ratings
Dynamic content
8.4
84%
8 Ratings

N/A
0 Ratings
Ability to test dynamic content
8.3
83%
8 Ratings

N/A
0 Ratings
A/B testing
8.4
84%
8 Ratings

N/A
0 Ratings
Mobile optimization
8.4
84%
10 Ratings

N/A
0 Ratings
Email deliverability reporting
8.6
86%
21 Ratings

N/A
0 Ratings
List management
8.5
85%
11 Ratings

N/A
0 Ratings
Triggered drip sequences
8.4
84%
11 Ratings

N/A
0 Ratings
Lead Management
8.6
Autopilot
86%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 3/3 features
Autopilot ranks higher in 3/3 features
Lead nurturing
9.2
92%
11 Ratings

N/A
0 Ratings
Data quality management
8.2
82%
10 Ratings

N/A
0 Ratings
Automated sales alerts and tasks
8.2
82%
9 Ratings

N/A
0 Ratings
Campaign Management
8.5
Autopilot
85%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 1/1 features
Autopilot ranks higher in 1/1 features
Event/webinar marketing
8.5
85%
9 Ratings

N/A
0 Ratings
Social Media Marketing
8.5
Autopilot
85%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 1/1 features
Autopilot ranks higher in 1/1 features
Social profile integration
8.5
85%
8 Ratings

N/A
0 Ratings
Reporting & Analytics
8.2
Autopilot
82%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 2/2 features
Autopilot ranks higher in 2/2 features
Dashboards
8.3
83%
12 Ratings

N/A
0 Ratings
Standard reports
8.2
82%
12 Ratings

N/A
0 Ratings
Platform & Infrastructure
8.2
Autopilot
82%

Outreach
Feature Set Not Supported
N/A
Autopilot ranks higher in 3/3 features
Autopilot ranks higher in 3/3 features
API
8.2
82%
8 Ratings

N/A
0 Ratings
Customizability
8.3
83%
9 Ratings

N/A
0 Ratings
Integration with Salesforce.com
8.3
83%
7 Ratings

N/A
0 Ratings
Attribute Ratings
- Outreach is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.3
Autopilot
83%
12 Ratings

8.8
Outreach
88%
193 Ratings
Likelihood to Renew
Autopilot
N/A
0 Ratings

7.0
Outreach
70%
5 Ratings
Usability
Autopilot
N/A
0 Ratings

9.1
Outreach
91%
150 Ratings
Support Rating
Autopilot
N/A
0 Ratings

8.6
Outreach
86%
22 Ratings
Online Training
Autopilot
N/A
0 Ratings

8.0
Outreach
80%
1 Rating
Implementation Rating
Autopilot
N/A
0 Ratings

6.0
Outreach
60%
3 Ratings
Likelihood to Recommend
Autopilot
Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
IT Project Manager
Alliance Data Card ServicesFinancial Services, 5001-10,000 employees
Outreach
I've implemented both Outreach and Salesloft. They are very similar tools, and my conclusion is that Outreach beats Salesloft in many areas, while being behind in a few. The Outreach user interface and Outlook integrations are best in class. In fact, the Outlook integration may be the #1 reason to choose Outreach. It's seamless, and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.

Verified User
Consultant in Sales
Telecommunications Company, 1001-5000 employeesPros
Autopilot
- Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
- Easy and powerful email editing and creation built-in. No need for email template coding.
- Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Product Director
Velora StudiosDesign, 1-10 employees
Outreach
- Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
- Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
- Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.

Verified User
Account Manager in Sales
Telecommunications Company, 5001-10,000 employeesCons
Autopilot
- Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Chief Operations Officer
Sapper Consulting, LLCMarketing and Advertising, 51-200 employees
Outreach
- Triggers can be a little tricky to figure out - some limitations are not intuitive
- User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.

Verified User
Manager in Other
Computer Software Company, 51-200 employeesPricing Details
Autopilot
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Autopilot Editions & Modules
Edition
Silver | $491 |
---|---|
Gold | $1491 |
Platinum | $2491 |
Custom | Request by quote |
- per month
- none
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.Outreach
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Outreach Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Autopilot
No score
No answers yet
No answers on this topic
Outreach
Outreach 7.0
Based on 5 answers
I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.
Principal
Christian Banach LLCMarketing and Advertising, 1-10 employees
Usability
Autopilot
No score
No answers yet
No answers on this topic
Outreach
Outreach 9.1
Based on 150 answers
The ease of use for outreach is next to none. Everything is clearly explained, you can hop on a call with their support team whenever, and it effortlessly integrates into your computer. You can do everything you need sales related on it, and the learning curve is small. I'd recommend it as a first and last CRM.

Verified User
Employee in Sales
Financial Services Company, 201-500 employeesSupport Rating
Autopilot
No score
No answers yet
No answers on this topic
Outreach
Outreach 8.6
Based on 22 answers
The overall support of Outreach has been great. Whenever I have a problem, they were quick to fix it and typically respond within one business day. I don't typically have many requests for support because a lot of my questions can be answered through their knowledge panel. They have been fantastic to work with overall.

Verified User
Partner in Marketing
Retail Company, 1-10 employeesOnline Training
Autopilot
No score
No answers yet
No answers on this topic
Outreach
Outreach 8.0
Based on 1 answer
Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.

Verified User
Consultant in Sales
Telecommunications Company, 1001-5000 employeesImplementation Rating
Autopilot
No score
No answers yet
No answers on this topic
Outreach
Outreach 6.0
Based on 3 answers
Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
Principal
Christian Banach LLCMarketing and Advertising, 1-10 employees
Alternatives Considered
Autopilot
How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.

Verified User
Consultant in Marketing
Marketing & Advertising Company, 1-10 employeesOutreach
Outreach does a great job being a one-stop-shop for all of your tools in one platform to help your SDR's and AE build pipelines and simplifying the process of nurturing/maintain communication with your contacts. You won't need to use other sales enablement tools with outreach. You'll be able to build sequences using 3 different channels of LinkedIn, emailing, and calls in one platform. You'll also be able to view overall insights of what sequences are performing well, how they are successful.
Account Executive
CouchbaseInformation Technology & Services, 51-200 employees
Return on Investment
Autopilot
- Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.

Verified User
Director in Information Technology
Market Research Company, 11-50 employeesOutreach
- The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
- For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.
Account Director
Steele Compliance WaveComputer Software, 201-500 employees