What users are saying about
35 Ratings
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Top Rated
676 Ratings
35 Ratings
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Score 9.2 out of 100

Outreach

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Top Rated
676 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Email & Online Marketing

    8.4

    Autopilot

    84%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 8/8 features

    WYSIWYG email editor

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Dynamic content

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    A/B testing

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.4
    84%
    10 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.6
    86%
    21 Ratings
    N/A
    0 Ratings

    List management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.4
    84%
    11 Ratings
    N/A
    0 Ratings

    Lead Management

    8.6

    Autopilot

    86%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    Lead nurturing

    9.2
    92%
    11 Ratings
    N/A
    0 Ratings

    Data quality management

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Automated sales alerts and tasks

    8.2
    82%
    9 Ratings
    N/A
    0 Ratings

    Campaign Management

    8.5

    Autopilot

    85%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Event/webinar marketing

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Social Media Marketing

    8.5

    Autopilot

    85%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 1/1 features

    Social profile integration

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.2

    Autopilot

    82%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 2/2 features

    Dashboards

    8.3
    83%
    12 Ratings
    N/A
    0 Ratings

    Standard reports

    8.2
    82%
    12 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.2

    Autopilot

    82%

    Outreach

    Feature Set Not Supported
    N/A
    Autopilot ranks higher in 3/3 features

    API

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Customizability

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Outreach is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Autopilot

    83%
    12 Ratings
    8.8

    Outreach

    88%
    193 Ratings

    Likelihood to Renew

    Autopilot

    N/A
    0 Ratings
    7.0

    Outreach

    70%
    5 Ratings

    Usability

    Autopilot

    N/A
    0 Ratings
    9.1

    Outreach

    91%
    150 Ratings

    Support Rating

    Autopilot

    N/A
    0 Ratings
    8.6

    Outreach

    86%
    22 Ratings

    Online Training

    Autopilot

    N/A
    0 Ratings
    8.0

    Outreach

    80%
    1 Rating

    Implementation Rating

    Autopilot

    N/A
    0 Ratings
    6.0

    Outreach

    60%
    3 Ratings

    Likelihood to Recommend

    Autopilot

    Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
    Michael Rastall, MBA | TrustRadius Reviewer

    Outreach

    I've implemented both Outreach and Salesloft. They are very similar tools, and my conclusion is that Outreach beats Salesloft in many areas, while being behind in a few. The Outreach user interface and Outlook integrations are best in class. In fact, the Outlook integration may be the #1 reason to choose Outreach. It's seamless, and allows you to perform many tasks directly from Outlook without having to engage with the Outreach app.It is the administrative functions where Outreach is a little behind. The CRM integrations are great. No complaints there. But creating cadences (sequences) is a particular chore. Copying and changing the order of steps is a much more painful process than with Salesloft. Also the out-of-the-box reporting and analytics functions are average at best.However, for the main audience -- the sales users -- Salesloft is a great sales automation tool, and probably the one I'd recommend first.
    Anonymous | TrustRadius Reviewer

    Pros

    Autopilot

    • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
    • Easy and powerful email editing and creation built-in. No need for email template coding.
    • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
    Bryan McAnulty | TrustRadius Reviewer

    Outreach

    • Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
    • Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
    • Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
    Anonymous | TrustRadius Reviewer

    Cons

    Autopilot

    • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
    Emily Muhoberac | TrustRadius Reviewer

    Outreach

    • Triggers can be a little tricky to figure out - some limitations are not intuitive
    • User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Autopilot

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Autopilot Editions & Modules

    Edition
    Silver$491
    Gold$1491
    Platinum$2491
    CustomRequest by quote
    1. per month
    2. none
    Additional Pricing Details
    Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

    Outreach

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Outreach Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Outreach

    Outreach 7.0
    Based on 5 answers
    I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.
    Christian Banach | TrustRadius Reviewer

    Usability

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Outreach

    Outreach 9.1
    Based on 150 answers
    The ease of use for outreach is next to none. Everything is clearly explained, you can hop on a call with their support team whenever, and it effortlessly integrates into your computer. You can do everything you need sales related on it, and the learning curve is small. I'd recommend it as a first and last CRM.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Outreach

    Outreach 8.6
    Based on 22 answers
    The overall support of Outreach has been great. Whenever I have a problem, they were quick to fix it and typically respond within one business day. I don't typically have many requests for support because a lot of my questions can be answered through their knowledge panel. They have been fantastic to work with overall.
    Anonymous | TrustRadius Reviewer

    Online Training

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Outreach

    Outreach 8.0
    Based on 1 answer
    Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Autopilot

    No score
    No answers yet
    No answers on this topic

    Outreach

    Outreach 6.0
    Based on 3 answers
    Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
    Christian Banach | TrustRadius Reviewer

    Alternatives Considered

    Autopilot

    How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
    Anonymous | TrustRadius Reviewer

    Outreach

    Outreach does a great job being a one-stop-shop for all of your tools in one platform to help your SDR's and AE build pipelines and simplifying the process of nurturing/maintain communication with your contacts. You won't need to use other sales enablement tools with outreach. You'll be able to build sequences using 3 different channels of LinkedIn, emailing, and calls in one platform. You'll also be able to view overall insights of what sequences are performing well, how they are successful.
    Wills Coleman | TrustRadius Reviewer

    Return on Investment

    Autopilot

    • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
    Anonymous | TrustRadius Reviewer

    Outreach

    • The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
    • For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.
    Ron Toth | TrustRadius Reviewer

    Screenshots

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