What users are saying about
29 Ratings
470 Ratings
29 Ratings
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Score 6.9 out of 100
470 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Autopilot

It's a great tool for email marketing and making automation flows with those emails. Also push your communication to multiple platforms (social media, SMS, WhatsApp, etc). It's easy to learn so for us easy to teach companies the basics of marketing automation. The clean interface and not to many functions don't make the tool too overwhelming. So for us, one of the better "get your feet wet" tools.
Anonymous | TrustRadius Reviewer

Outreach

Outreach is well-suited for organizations that are targeting large audiences of prospects with important information. Outreach would work well for organizations with high call and email activity as it is easy to keep track of both in the dashboard and sequences. Outreach would also be great for small organizations that wanted to market to a large target audience.
Erin Winnicki | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
5.9
Outreach
WYSIWYG email editor
Autopilot
5.7
Outreach
Dynamic content
Autopilot
6.1
Outreach
Ability to test dynamic content
Autopilot
5.5
Outreach
A/B testing
Autopilot
6.0
Outreach
Mobile optimization
Autopilot
6.4
Outreach
Email deliverability reporting
Autopilot
5.4
Outreach
List management
Autopilot
6.3
Outreach
Triggered drip sequences
Autopilot
6.1
Outreach

Lead Management

Autopilot
5.5
Outreach
Lead nurturing
Autopilot
6.1
Outreach
Data quality management
Autopilot
5.2
Outreach
Automated sales alerts and tasks
Autopilot
5.1
Outreach

Campaign Management

Autopilot
6.5
Outreach
Event/webinar marketing
Autopilot
6.5
Outreach

Social Media Marketing

Autopilot
6.4
Outreach
Social profile integration
Autopilot
6.4
Outreach

Reporting & Analytics

Autopilot
6.0
Outreach
Dashboards
Autopilot
6.1
Outreach
Standard reports
Autopilot
6.0
Outreach

Platform & Infrastructure

Autopilot
5.1
Outreach
API
Autopilot
5.2
Outreach
Customizability
Autopilot
5.5
Outreach
Integration with Salesforce.com
Autopilot
4.6
Outreach

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Outreach

  • Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool
  • Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
  • Integration with Salesforce - whether through a trigger or direct updates, specific actions in Outreach are synced seamlessly with our CRM, allowing us to continue to use Salesforce as our source of truth for cross-functional performance metrics.
Anonymous | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Outreach

  • The only negative(That I've been told they know and are working on) is the reporting for the SDR team. As they used Outreach the most seeing data is more important. Some information that would have helped the SDR team out was missing or incomplete. As I said above Outreach has said they planned on updating them.
Ron Toth | TrustRadius Reviewer

Likelihood to Renew

Autopilot

No score
No answers yet
No answers on this topic

Outreach

Outreach 9.1
Based on 4 answers
Outreach has become the main platform for our SDRs. I haven't found a better alternative yet.
Kiyoshi Kidd | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Outreach

Outreach 8.8
Based on 143 answers
There is a joke in our office that Outreach has a setting for everything, but you have to find it first. Outreach allows you to customize your sequences and templates to your heart's content. The drawback to so much customizability is a lot of settings that are sometimes difficult to find. That said, for most users, the tool is ready and easy to use out of the box.
Arick Christopher | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Outreach

Outreach 8.9
Based on 11 answers
I feel like Outreach support reps provide better support about Salesforce than Salesforce does itself - we may have a better support package for Outreach than we do Salesforce, though. The support team at Outreach is also extremely available and conscious of our interests and use cases. We also still have regular Skype calls set up with Outreach and it is more personable than simply speaking on the phone - although we have texted our support reps at Outreach before for immediate responses!
Alexandra Gold | TrustRadius Reviewer

Alternatives Considered

Autopilot

Okta and Azure AD seem to work better for administering our email tenant and users for me comparatively. They just seem easier to use and I was already experienced with both.
Anonymous | TrustRadius Reviewer

Outreach

Outreach beats all three (SalesLoft, Pardot and hubspot) hands down. From sequencing leads to logging activity and the ability to call within the cloud-based app itself. Saves time, reduces duplicate work and improves overall visibility for our trainers, supervisors, managers and leadership.
Tanner Shaffer | TrustRadius Reviewer

Return on Investment

Autopilot

  • Decreased the hours spend manually cleaning contact lists and prepping mass email sends.
  • Lift in overall email engagement, including deliverability, open and click rates, CTOR, etc. due to the ability to personalize and segment email lists.
  • Saves time for the entire sales team by automating many of their sales communication processes.
Megan Kratzman | TrustRadius Reviewer

Outreach

  • We switched from Salesloft, which was a significantly larger investment. As a business user, I do not see that big of an increase in functionality compared to the increased price. For managers, it does give better metrics and visibility into the team's activities.
  • Like any tool of this kind, it increases the ability to reach a wider audience at once and automate a lot of the work.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Outreach

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Outreach Editions & Modules

Edition
Starting Price$100.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
6.3
Outreach
8.5

Likelihood to Renew

Autopilot
Outreach
9.1

Usability

Autopilot
Outreach
8.8

Support Rating

Autopilot
Outreach
8.9

Implementation Rating

Autopilot
Outreach
9.1

Add comparison