What users are saying about
32 Ratings
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Score 7.8 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.9
Pega Customer Decision Hub
WYSIWYG email editor
Autopilot
6.6
Pega Customer Decision Hub
Dynamic content
Autopilot
7.0
Pega Customer Decision Hub
Ability to test dynamic content
Autopilot
6.7
Pega Customer Decision Hub
A/B testing
Autopilot
7.0
Pega Customer Decision Hub
Mobile optimization
Autopilot
7.2
Pega Customer Decision Hub
Email deliverability reporting
Autopilot
6.6
Pega Customer Decision Hub
List management
Autopilot
7.2
Pega Customer Decision Hub
Triggered drip sequences
Autopilot
7.1
Pega Customer Decision Hub

Lead Management

Autopilot
6.8
Pega Customer Decision Hub
Lead nurturing
Autopilot
7.4
Pega Customer Decision Hub
Data quality management
Autopilot
6.5
Pega Customer Decision Hub
Automated sales alerts and tasks
Autopilot
6.5
Pega Customer Decision Hub

Campaign Management

Autopilot
7.3
Pega Customer Decision Hub
Event/webinar marketing
Autopilot
7.3
Pega Customer Decision Hub

Social Media Marketing

Autopilot
7.2
Pega Customer Decision Hub
Social profile integration
Autopilot
7.2
Pega Customer Decision Hub

Reporting & Analytics

Autopilot
6.8
Pega Customer Decision Hub
Dashboards
Autopilot
6.9
Pega Customer Decision Hub
Standard reports
Autopilot
6.8
Pega Customer Decision Hub

Platform & Infrastructure

Autopilot
6.5
Pega Customer Decision Hub
API
Autopilot
6.4
Pega Customer Decision Hub
Customizability
Autopilot
6.7
Pega Customer Decision Hub
Integration with Salesforce.com
Autopilot
6.5
Pega Customer Decision Hub

Sales Force Automation

Autopilot
Pega Customer Decision Hub
7.6
Customer data management / contact management
Autopilot
Pega Customer Decision Hub
7.0
Workflow management
Autopilot
Pega Customer Decision Hub
8.0
Territory management
Autopilot
Pega Customer Decision Hub
6.5
Opportunity management
Autopilot
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Autopilot
Pega Customer Decision Hub
7.3
Interaction tracking
Autopilot
Pega Customer Decision Hub
9.0

Customer Service & Support

Autopilot
Pega Customer Decision Hub
8.7
Case management
Autopilot
Pega Customer Decision Hub
9.0
Call center management
Autopilot
Pega Customer Decision Hub
9.0
Help desk management
Autopilot
Pega Customer Decision Hub
8.2

Marketing Automation

Autopilot
Pega Customer Decision Hub
8.0
Lead management
Autopilot
Pega Customer Decision Hub
8.0
Email marketing
Autopilot
Pega Customer Decision Hub
8.0

CRM Project Management

Autopilot
Pega Customer Decision Hub
8.0
Task management
Autopilot
Pega Customer Decision Hub
8.4
Reporting
Autopilot
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Autopilot
Pega Customer Decision Hub
8.0
Pipeline visualization
Autopilot
Pega Customer Decision Hub
8.1
Customizable reports
Autopilot
Pega Customer Decision Hub
8.0

Customization

Autopilot
Pega Customer Decision Hub
7.7
Custom fields
Autopilot
Pega Customer Decision Hub
8.0
Custom objects
Autopilot
Pega Customer Decision Hub
8.0
Scripting environment
Autopilot
Pega Customer Decision Hub
8.0
API for custom integration
Autopilot
Pega Customer Decision Hub
7.0

Security

Autopilot
Pega Customer Decision Hub
8.0
Single sign-on capability
Autopilot
Pega Customer Decision Hub
8.0
Role-based user permissions
Autopilot
Pega Customer Decision Hub
8.0

Social CRM

Autopilot
Pega Customer Decision Hub
7.7
Social data
Autopilot
Pega Customer Decision Hub
7.8
Social engagement
Autopilot
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Autopilot
Pega Customer Decision Hub
7.0
Marketing automation
Autopilot
Pega Customer Decision Hub
7.0

Platform

Autopilot
Pega Customer Decision Hub
8.2
Mobile access
Autopilot
Pega Customer Decision Hub
8.2

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
7.0
Pega Customer Decision Hub
8.0

Add comparison