What users are saying about
32 Ratings
32 Ratings
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Score 7.9 out of 100
230 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.9
Sugar Sell (SugarCRM)
WYSIWYG email editor
Autopilot
6.6
Sugar Sell (SugarCRM)
Dynamic content
Autopilot
7.0
Sugar Sell (SugarCRM)
Ability to test dynamic content
Autopilot
6.7
Sugar Sell (SugarCRM)
A/B testing
Autopilot
7.0
Sugar Sell (SugarCRM)
Mobile optimization
Autopilot
7.2
Sugar Sell (SugarCRM)
Email deliverability reporting
Autopilot
6.6
Sugar Sell (SugarCRM)
List management
Autopilot
7.2
Sugar Sell (SugarCRM)
Triggered drip sequences
Autopilot
7.2
Sugar Sell (SugarCRM)

Lead Management

Autopilot
6.9
Sugar Sell (SugarCRM)
Lead nurturing
Autopilot
7.4
Sugar Sell (SugarCRM)
Data quality management
Autopilot
6.6
Sugar Sell (SugarCRM)
Automated sales alerts and tasks
Autopilot
6.6
Sugar Sell (SugarCRM)

Campaign Management

Autopilot
7.3
Sugar Sell (SugarCRM)
Event/webinar marketing
Autopilot
7.3
Sugar Sell (SugarCRM)

Social Media Marketing

Autopilot
7.3
Sugar Sell (SugarCRM)
Social profile integration
Autopilot
7.3
Sugar Sell (SugarCRM)

Reporting & Analytics

Autopilot
6.8
Sugar Sell (SugarCRM)
Dashboards
Autopilot
6.9
Sugar Sell (SugarCRM)
Standard reports
Autopilot
6.8
Sugar Sell (SugarCRM)

Platform & Infrastructure

Autopilot
6.5
Sugar Sell (SugarCRM)
API
Autopilot
6.4
Sugar Sell (SugarCRM)
Customizability
Autopilot
6.7
Sugar Sell (SugarCRM)
Integration with Salesforce.com
Autopilot
6.5
Sugar Sell (SugarCRM)

Sales Force Automation

Autopilot
Sugar Sell (SugarCRM)
8.6
Customer data management / contact management
Autopilot
Sugar Sell (SugarCRM)
8.9
Workflow management
Autopilot
Sugar Sell (SugarCRM)
8.6
Territory management
Autopilot
Sugar Sell (SugarCRM)
8.7
Opportunity management
Autopilot
Sugar Sell (SugarCRM)
8.8
Integration with email client (e.g., Outlook or Gmail)
Autopilot
Sugar Sell (SugarCRM)
8.9
Contract management
Autopilot
Sugar Sell (SugarCRM)
8.6
Quote & order management
Autopilot
Sugar Sell (SugarCRM)
8.2
Interaction tracking
Autopilot
Sugar Sell (SugarCRM)
8.1
Channel / partner relationship management
Autopilot
Sugar Sell (SugarCRM)
8.6

Customer Service & Support

Autopilot
Sugar Sell (SugarCRM)
8.8
Case management
Autopilot
Sugar Sell (SugarCRM)
8.9
Call center management
Autopilot
Sugar Sell (SugarCRM)
8.8
Help desk management
Autopilot
Sugar Sell (SugarCRM)
8.7

Marketing Automation

Autopilot
Sugar Sell (SugarCRM)
8.3
Lead management
Autopilot
Sugar Sell (SugarCRM)
8.9
Email marketing
Autopilot
Sugar Sell (SugarCRM)
7.6

CRM Project Management

Autopilot
Sugar Sell (SugarCRM)
8.9
Task management
Autopilot
Sugar Sell (SugarCRM)
9.1
Billing and invoicing management
Autopilot
Sugar Sell (SugarCRM)
8.9
Reporting
Autopilot
Sugar Sell (SugarCRM)
8.9

CRM Reporting & Analytics

Autopilot
Sugar Sell (SugarCRM)
8.9
Forecasting
Autopilot
Sugar Sell (SugarCRM)
8.9
Pipeline visualization
Autopilot
Sugar Sell (SugarCRM)
8.8
Customizable reports
Autopilot
Sugar Sell (SugarCRM)
8.9

Customization

Autopilot
Sugar Sell (SugarCRM)
8.8
Custom fields
Autopilot
Sugar Sell (SugarCRM)
8.9
Custom objects
Autopilot
Sugar Sell (SugarCRM)
8.9
Scripting environment
Autopilot
Sugar Sell (SugarCRM)
8.9
API for custom integration
Autopilot
Sugar Sell (SugarCRM)
8.5

Security

Autopilot
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
Autopilot
Sugar Sell (SugarCRM)
9.1
Role-based user permissions
Autopilot
Sugar Sell (SugarCRM)
8.3

Social CRM

Autopilot
Sugar Sell (SugarCRM)
8.8
Social data
Autopilot
Sugar Sell (SugarCRM)
8.9
Social engagement
Autopilot
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

Autopilot
Sugar Sell (SugarCRM)
8.7
Marketing automation
Autopilot
Sugar Sell (SugarCRM)
8.8
Compensation management
Autopilot
Sugar Sell (SugarCRM)
8.6

Platform

Autopilot
Sugar Sell (SugarCRM)
8.2
Mobile access
Autopilot
Sugar Sell (SugarCRM)
8.2

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Autopilot

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
7.0
Sugar Sell (SugarCRM)
8.3

Likelihood to Renew

Autopilot
Sugar Sell (SugarCRM)
8.2

Usability

Autopilot
Sugar Sell (SugarCRM)
8.7

Reliability and Availability

Autopilot
Sugar Sell (SugarCRM)
10.0

Performance

Autopilot
Sugar Sell (SugarCRM)
10.0

Support Rating

Autopilot
Sugar Sell (SugarCRM)
9.2

In-Person Training

Autopilot
Sugar Sell (SugarCRM)
9.0

Online Training

Autopilot
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Autopilot
Sugar Sell (SugarCRM)
9.0

Scalability

Autopilot
Sugar Sell (SugarCRM)
9.0

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