What users are saying about
30 Ratings
114 Ratings
30 Ratings
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Score 7.3 out of 100
114 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Autopilot

Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Michael Rastall, MBA | TrustRadius Reviewer

Twilio SendGrid

Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Autopilot
6.7
Twilio SendGrid
6.5
WYSIWYG email editor
Autopilot
6.4
Twilio SendGrid
6.5
Dynamic content
Autopilot
6.8
Twilio SendGrid
6.5
Ability to test dynamic content
Autopilot
6.4
Twilio SendGrid
6.8
A/B testing
Autopilot
6.8
Twilio SendGrid
6.1
Mobile optimization
Autopilot
7.0
Twilio SendGrid
6.8
Email deliverability reporting
Autopilot
6.2
Twilio SendGrid
8.5
List management
Autopilot
7.0
Twilio SendGrid
6.9
Triggered drip sequences
Autopilot
6.9
Twilio SendGrid
5.8
Landing pages
Autopilot
Twilio SendGrid
4.3

Lead Management

Autopilot
6.5
Twilio SendGrid
Lead nurturing
Autopilot
7.1
Twilio SendGrid
Data quality management
Autopilot
6.2
Twilio SendGrid
Automated sales alerts and tasks
Autopilot
6.2
Twilio SendGrid

Campaign Management

Autopilot
7.1
Twilio SendGrid
Event/webinar marketing
Autopilot
7.1
Twilio SendGrid

Social Media Marketing

Autopilot
7.0
Twilio SendGrid
Social profile integration
Autopilot
7.0
Twilio SendGrid

Reporting & Analytics

Autopilot
6.6
Twilio SendGrid
6.5
Dashboards
Autopilot
6.7
Twilio SendGrid
7.0
Standard reports
Autopilot
6.6
Twilio SendGrid
7.3
Custom reports
Autopilot
Twilio SendGrid
5.1

Platform & Infrastructure

Autopilot
6.2
Twilio SendGrid
API
Autopilot
6.2
Twilio SendGrid
Customizability
Autopilot
6.4
Twilio SendGrid
Integration with Salesforce.com
Autopilot
6.1
Twilio SendGrid

Pre-Send Testing

Autopilot
Twilio SendGrid
4.1
URL Validation
Autopilot
Twilio SendGrid
4.8
Link Tracking
Autopilot
Twilio SendGrid
6.1
Image Validation
Autopilot
Twilio SendGrid
4.0
Inbox Display
Autopilot
Twilio SendGrid
3.8
Email Accessibility Tools
Autopilot
Twilio SendGrid
4.6
Spelling and Grammar Check
Autopilot
Twilio SendGrid
1.0
Spam Testing
Autopilot
Twilio SendGrid
4.0
Email Previews
Autopilot
Twilio SendGrid
4.8

Pros

Autopilot

  • Very easy to use automation builder with many great options and integrations. Lets us tailor incredibly precise campaigns through use of Autopilot's own features, plus its tight integrations with data from sources like Segment.
  • Easy and powerful email editing and creation built-in. No need for email template coding.
  • Autopilot allows marketers to have full control and implement new web forms to capture leads quickly with its automatic form detection. No need to save custom form data to our own backend saves our development team time.
Bryan McAnulty | TrustRadius Reviewer

Twilio SendGrid

  • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
  • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
  • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
  • Some of the cheapest and best dedicated IPs.
  • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Evan Laird | TrustRadius Reviewer

Cons

Autopilot

  • Limited Design Customization: If you're an experienced marketer and are used to the unlimited customization capabilities of larger platforms (or coding your own templates), you might find Autopilot's options to be limiting. It's great for a beginner user who shouldn't be encumbered with those options, but I could see if being frustrating for others.
Emily Muhoberac | TrustRadius Reviewer

Twilio SendGrid

  • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
  • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
  • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
  • Their customer support isn't the best. Certainly some room for improvement there.
Anonymous | TrustRadius Reviewer

Usability

Autopilot

No score
No answers yet
No answers on this topic

Twilio SendGrid

Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Zee Gimon | TrustRadius Reviewer

Support Rating

Autopilot

No score
No answers yet
No answers on this topic

Twilio SendGrid

Twilio SendGrid 6.6
Based on 13 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Bryan McAnulty | TrustRadius Reviewer

Alternatives Considered

Autopilot

How would I say this, for me Autopilot is a whole other tool then the other MA tools I use. Most other MA tools focus on a lot of options and things you can do with it. But Autopilot seems to mainly focus on the visual builder to make automations, and they do that really well!The other tools are also great but more a "complete package solution" with a lot of options. And that can be overwhelming. So if you want a great easy-to-use workflow/automation builder and less of all the other options Autopilot is a great start.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
Anonymous | TrustRadius Reviewer

Return on Investment

Autopilot

  • Not sure. I cannot put a $ on it for ROI as I was the administrator and not part of the team that procured it. Time-wise I would say I spent less time using it than I previously had used in CloudPortal Services Manager.
Anonymous | TrustRadius Reviewer

Twilio SendGrid

  • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
  • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Darcy Knapp, MBA | TrustRadius Reviewer

Screenshots

Pricing Details

Autopilot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Autopilot Editions & Modules

Edition
Silver$491
Gold$1491
Platinum$2491
CustomRequest by quote
  1. per month
Additional Pricing Details
Autopilot offers two pricing plans based on the number of contacts in your marketing database. Both plans include unlimited emails with no hidden fees or setup charges. Pay monthly or annually for a 20% discount.

Twilio SendGrid

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio SendGrid Editions & Modules

Edition
FreeFree
Basic15.002
Advanced60.002
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Autopilot
6.8
Twilio SendGrid
7.4

Usability

Autopilot
Twilio SendGrid
1.0

Support Rating

Autopilot
Twilio SendGrid
6.6

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