What users are saying about
Top Rated
57 Ratings
Top Rated
57 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Autotask

Autotask is a great program for overall time management for anyone in an organization. It helps to determine where most of your time is spent, also for accounting and account management when reviewing client contracts. It's also extremely beneficial to keep requests/tickets on your radar, it's very easy on a day to day basics to have things fall through the cracks. Once a request is generated it must be followed through and closed with specific details. This ensures who worked on it last, what was completed and client confirmation.
Daniel J. Lewis profile photo

Feature Rating Comparison

Incident and problem management

Autotask
8.5
Organize and prioritize service tickets
Autotask
9.6
Expert directory
Autotask
7.5
Service restoration
Autotask
7.0
Self-service tools
Autotask
7.6
Subscription-based notifications
Autotask
9.4
ITSM collaboration and documentation
Autotask
9.1
ITSM reports and dashboards
Autotask
9.5

ITSM asset management

Autotask
8.9
Configuration mangement
Autotask
8.7
Asset management dashboard
Autotask
8.1
Policy and contract enforcement
Autotask
9.8

Change management

Autotask
9.5
Change requests repository
Autotask
9.7
Change calendar
Autotask
9.5
Service-level management
Autotask
9.3

Pros

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis profile photo

Cons

  • It would be great if more options for dashboard widgets existed.
Zach Cooper profile photo

Likelihood to Renew

Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Support

Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Alternatives Considered

Its definitely has a better layout. Easier to customize. Easier search
No photo available

Return on Investment

  • It has had a positive impact on my business objectives. Whenever a user calls in I'm able to create a ticket with all the information needed easily and quickly because of the simple interface.
Isaac Beyda profile photo

Pricing Details

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details