4 Ratings
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Score 7 out of 100
14 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Auvik

Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.
Drew Hackworth | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
5.3
Organize and prioritize service tickets
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.6
Expert directory
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Service restoration
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8
Self-service tools
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Subscription-based notifications
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.4
ITSM collaboration and documentation
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3
ITSM reports and dashboards
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3

ITSM asset management

Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.5
Configuration mangement
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.1
Asset management dashboard
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.9

Change management

Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
2.7
Change calendar
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
1.0
Service-level management
Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.5

Pros

Auvik

  • Setup is easy
  • Integrates with Connectwise
  • Integrates with IT Glue
Jeff Aiken | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • Web Based
  • Automated Ticket creation
chris maddox | TrustRadius Reviewer

Cons

Auvik

  • SNMP traps (not an advertised feature)
  • Endpoint monitoring (not an advertised feature)
Drew Hackworth | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer

Support Rating

Auvik

No score
No answers yet
No answers on this topic

N-able MSP Manager (formerly Solarwinds MSP Manager)

N-able MSP Manager (formerly Solarwinds MSP Manager) 3.8
Based on 4 answers
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer

Alternatives Considered

Auvik

Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.
Jeff Aiken | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation
Drew Hackworth | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Screenshots

Auvik

N-able MSP Manager (formerly Solarwinds MSP Manager)

Pricing Details

Auvik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able MSP Manager (formerly Solarwinds MSP Manager)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Auvik
5.5
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.0

Support Rating

Auvik
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8

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