Likelihood to Recommend Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network. Also for customer who has distributed networks spreaded across worldwide or nation wide, Auvik is well suited since it does not need any on-premise setup at each site except for a collector. For customer who has already adopted and used cloud network and hosting services, Auvik is better as Auvik is also fully cloud based offering
Read full review At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
Read full review Pros Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues. Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture. Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well. Read full review Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API. Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server. Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident. Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary. Read full review Cons The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice. Better global settings that can be pushed to multiple client organizations Security groups/RBAC for user permissions across multiple clients Ability to change the URL Read full review Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing. Read full review Likelihood to Renew Because it's an amazing product.
Read full review We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
Read full review Usability The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
Read full review I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
Read full review Reliability and Availability We have never had a major outage or impact that was noticeable.
Read full review Performance Pages can be slow to load on larger sites but tends to be fine for most clients.
Read full review Support Rating Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
Read full review You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Read full review Alternatives Considered Auvik can stand up against any of the big network management and monitoring solutions on the market. I've implemented and used SolarWinds at many organizations for over 15 years. The paradigm that SolarWinds,
PRTG , Prime, etc., work under is completely different than Auvik. It's apparent that Auvik was aiming to solve a different problem and built that solution from the ground up. For any organization responsible for multiple other organizations' infrastructure, Auvik is invaluable in comparison to the other products listed.
Read full review Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
Read full review Scalability Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
Read full review Return on Investment the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting. Read full review Real time visibility about network health can prepare us for outages Less time wasted troubleshooting end user network issues when ThousandEyes can give clarity which saves time doing extra work Before doing business with a SaaS product we can use ThousandEyes to give historical datat on network uptime. Read full review ScreenShots