What users are saying about
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Top Rated
105 Ratings

Auvik

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Top Rated
105 Ratings
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Score 9 out of 100
37 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • ThousandEyes ranks higher in 1 feature set: Network Performance Monitoring

Network Performance Monitoring

7.6

Auvik

76%
8.5

ThousandEyes

85%
ThousandEyes ranks higher in 7/10 features

Automated network device discovery

8.1
81%
82 Ratings
N/A
0 Ratings

Network monitoring

8.3
83%
82 Ratings
9.0
90%
15 Ratings

Baseline threshold calculation

7.5
75%
65 Ratings
8.8
88%
14 Ratings

Alerts

7.9
79%
81 Ratings
9.8
98%
15 Ratings

Network capacity planning

7.2
72%
67 Ratings
7.9
79%
13 Ratings

Packet capture analysis

7.1
71%
50 Ratings
N/A
0 Ratings

Network mapping

8.0
80%
80 Ratings
8.1
81%
14 Ratings

Customizable reports

6.8
68%
59 Ratings
8.0
80%
14 Ratings

Wireless infrastructure monitoring

7.3
73%
66 Ratings
8.0
80%
10 Ratings

Hardware health monitoring

7.6
76%
76 Ratings
N/A
0 Ratings

Attribute Ratings

  • ThousandEyes is rated higher in 1 area: Likelihood to Recommend
  • Auvik and ThousandEyes are tied in 1 area: Support Rating

Likelihood to Recommend

8.7

Auvik

87%
95 Ratings
8.9

ThousandEyes

89%
15 Ratings

Likelihood to Renew

9.1

Auvik

91%
1 Rating

ThousandEyes

N/A
0 Ratings

Usability

7.3

Auvik

73%
1 Rating

ThousandEyes

N/A
0 Ratings

Availability

9.1

Auvik

91%
1 Rating

ThousandEyes

N/A
0 Ratings

Performance

8.2

Auvik

82%
1 Rating

ThousandEyes

N/A
0 Ratings

Support Rating

9.2

Auvik

92%
3 Ratings
9.2

ThousandEyes

92%
3 Ratings

Product Scalability

9.1

Auvik

91%
1 Rating

ThousandEyes

N/A
0 Ratings

Likelihood to Recommend

Auvik

We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
Tim Smith | TrustRadius Reviewer

ThousandEyes

If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
Anonymous | TrustRadius Reviewer

Pros

Auvik

  • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
  • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
  • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

Auvik

  • Feature request platform needs more management, I see lots of duplicates.
  • Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
  • Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
Marc-André Largie | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Pricing Details

Auvik

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Auvik

Auvik 9.1
Based on 1 answer
Because it's an amazing product.
Matt Kopp | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Usability

Auvik

Auvik 7.3
Based on 1 answer
The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
Anonymous | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Reliability and Availability

Auvik

Auvik 9.1
Based on 1 answer
We have never had a major outage or impact that was noticeable.
Anonymous | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Performance

Auvik

Auvik 8.2
Based on 1 answer
Pages can be slow to load on larger sites but tends to be fine for most clients.
Anonymous | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Support Rating

Auvik

Auvik 9.2
Based on 3 answers
Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.2
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

Auvik

Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
Sean Grossnicklaus | TrustRadius Reviewer

ThousandEyes

ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
Jean Franco | TrustRadius Reviewer

Scalability

Auvik

Auvik 9.1
Based on 1 answer
Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
Anonymous | TrustRadius Reviewer

ThousandEyes

No score
No answers yet
No answers on this topic

Return on Investment

Auvik

  • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
Brad Kiehne | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

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