Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avalara
Score 8.2 out of 10
N/A
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.N/A
Coupa
Score 7.7 out of 10
N/A
Coupa’s cloud-native Business Spend Management (BSM) platform provides end-to-end processes that helps drive collaboration across for every business leader from supply chain, procurement, finance, treasury, compliance, and IT and supply chain leaders to help their companies to get the visibility and control they need to spend smarter, mitigate risk, and improve resilience. A unified platform approach frees up IT from complex integrations to help leaders deliver on these goals.
$549
per year
Pricing
AvalaraCoupa
Editions & Modules
No answers on this topic
Premium Support
$499+
per year
Verified
$549
per year
Advanced
$4800
per year
Registered
Free
Offerings
Pricing Offerings
AvalaraCoupa
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
AvalaraCoupa
Type of tax
Comparison of Type of tax features of Product A and Product B
Avalara
7.8
339 Ratings
2% below category average
Coupa
-
Ratings
Sales and Use Taxes8.8332 Ratings00 Ratings
Cross-border Taxes7.571 Ratings00 Ratings
VAT / GST Taxes7.060 Ratings00 Ratings
Energy and Fuel Taxes8.026 Ratings00 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
Avalara
8.3
317 Ratings
6% above category average
Coupa
-
Ratings
Geolocation for Tax Assessment8.6191 Ratings00 Ratings
3rd-Party Software Integrations8.1253 Ratings00 Ratings
Tax Data Reporting8.4283 Ratings00 Ratings
Compliance Administration Management8.6216 Ratings00 Ratings
Tax Exemption Processing8.5229 Ratings00 Ratings
Tax Document Management8.1219 Ratings00 Ratings
Complex Tax Scenario Management7.6151 Ratings00 Ratings
Best Alternatives
AvalaraCoupa
Small Businesses
TaxJar
TaxJar
Score 8.2 out of 10
MIP Fund Accounting
MIP Fund Accounting
Score 8.7 out of 10
Medium-sized Companies
LOVAT
LOVAT
Score 10.0 out of 10
Esker
Esker
Score 9.8 out of 10
Enterprises
ADP SmartCompliance
ADP SmartCompliance
Score 8.5 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 6.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AvalaraCoupa
Likelihood to Recommend
8.1
(451 ratings)
8.6
(26 ratings)
Likelihood to Renew
9.9
(30 ratings)
-
(0 ratings)
Usability
8.3
(443 ratings)
10.0
(1 ratings)
Availability
8.0
(9 ratings)
-
(0 ratings)
Performance
8.0
(9 ratings)
-
(0 ratings)
Support Rating
5.4
(21 ratings)
-
(0 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
10.0
(198 ratings)
-
(0 ratings)
Configurability
9.0
(6 ratings)
-
(0 ratings)
Ease of integration
9.0
(12 ratings)
-
(0 ratings)
Product Scalability
10.0
(8 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(9 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(9 ratings)
-
(0 ratings)
User Testimonials
AvalaraCoupa
Likelihood to Recommend
Avalara
Avalara is well suited any retailer that has sales in multiple states. It aides in accurately calculating sales taxes at all jurisdiction levels, taking into account exemptions, lower tax rates for grocery items, and sales tax holidays. Avalara keeps track of all sales generated in a specific period and then files sales tax returns in the necessary states. It may not be well suited for manufacturers/wholesalers that only produce goods for resale or retailers that do not sell goods and services in more than one location
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Coupa Software
I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
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Pros
Avalara
  • Sales tax rates at a "roof top" level
  • Has extensive research and documentation on telecommunications industry
  • Research is always up to date
  • The ability to ask questions and get clarification on specific situations with no limit as to how you ask a question and often get the answer the same day
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Coupa Software
  • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
  • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
  • We’ve been able to manage the implementation and maintenance with a very lean IT group.
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Cons
Avalara
  • Avalara needs to be able to provide tax and legal advice, so we don't have to go to an outside source.
  • Some states we file in have more than just sales tax on the return. For example, Washington has B&O tax, tire tax, sales and use tax. It would help a lot if Avalara could report all of these taxes, so we don't have to file manually.
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Coupa Software
  • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
  • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
  • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
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Likelihood to Renew
Avalara
We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
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Coupa Software
No answers on this topic
Usability
Avalara
The overall usability has been good, but we just have some problems/issues with the integration, especially with NetSuite. I believe that this should be a simple fix but having difficulty with getting our problems/issues addressed. I do like the Avalara homepage and it being easy to navigate to different pages when needed.
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Coupa Software
Everything is plug and play and mostly does not involve advanced training.
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Reliability and Availability
Avalara
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
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Coupa Software
No answers on this topic
Performance
Avalara
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
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Coupa Software
No answers on this topic
Support Rating
Avalara
In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.
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Coupa Software
No answers on this topic
In-Person Training
Avalara
I wasn't here when they first started with Avalara.
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Coupa Software
No answers on this topic
Online Training
Avalara
The documentation online we informative and helpful. The videos from the Avalara institute and the help tab if we have any questions and the search too were helpful. We like the ease of using the click here for more information tool about nexus and the information for the ECM Pro training were helpful. Whenever we have a question we normally get an email along with the tool as to where to find our answer. We also like that it shows information about nexus status of the states we maybe approaching and we can look more into it.
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Coupa Software
No answers on this topic
Implementation Rating
Avalara
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
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Coupa Software
No answers on this topic
Alternatives Considered
Avalara
We selected Avalara because our prior service did not have the range of tax codes required for our products. They had nothing related to medical devices or supplies, so we used a generic 'taxable' tax code. Customers were unhappy because some states exempted the product we sold, even if the customer was not tax-exempt. It caused many issues, including credit memos to refund sales tax charges.
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Coupa Software
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
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Scalability
Avalara
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
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Coupa Software
No answers on this topic
Return on Investment
Avalara
  • With Wayfair, our tax obligation increased 300% and still growing. Avalara was an extremely valuable resource in helping us manage those requirements.
  • Avalara has allowed us to maintain staff levels without increasing our overhead for any new associates to focus on those tax issues.
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Coupa Software
  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
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ScreenShots

Avalara Screenshots

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Coupa Screenshots

Screenshot of Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.Screenshot of Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.Screenshot of Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.Screenshot of Bring the results of sourcing events and risk vetting together to quickly formalize agreements without costly omissions or delays.Screenshot of Give users an easy experience for all types of goods, services, and contingent worker needs while bubbling up ESG and other favored suppliers. Streamline budget checks and approvals simple emails to get move spend pre-approved, on-contract, and under control.Screenshot of Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.