What users are saying about
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Top Rated
567 Ratings
75 Ratings

Avalara

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Top Rated
567 Ratings
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Score 8.3 out of 100
75 Ratings
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Score 8 out of 100

Feature Set Ratings

    Type of tax

    7.3

    Avalara

    73%

    Coupa

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 4/4 features

    Sales and Use Taxes

    8.7
    87%
    214 Ratings
    N/A
    0 Ratings

    Cross-border Taxes

    7.6
    76%
    45 Ratings
    N/A
    0 Ratings

    VAT / GST Taxes

    6.8
    68%
    38 Ratings
    N/A
    0 Ratings

    Energy and Fuel Taxes

    6.1
    61%
    20 Ratings
    N/A
    0 Ratings

    Tax Reporting & Compliance

    7.8

    Avalara

    78%

    Coupa

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 7/7 features

    Geolocation for Tax Assessment

    8.0
    80%
    119 Ratings
    N/A
    0 Ratings

    3rd-Party Software Integrations

    7.7
    77%
    158 Ratings
    N/A
    0 Ratings

    Tax Data Reporting

    8.1
    81%
    180 Ratings
    N/A
    0 Ratings

    Compliance Administration Management

    7.4
    74%
    133 Ratings
    N/A
    0 Ratings

    Tax Exemption Processing

    8.1
    81%
    147 Ratings
    N/A
    0 Ratings

    Tax Document Management

    8.1
    81%
    139 Ratings
    N/A
    0 Ratings

    Complex Tax Scenario Management

    7.3
    73%
    95 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    Avalara

    81%
    328 Ratings
    9.5

    Coupa

    95%
    23 Ratings

    Likelihood to Renew

    9.2

    Avalara

    92%
    20 Ratings

    Coupa

    N/A
    0 Ratings

    Usability

    8.3

    Avalara

    83%
    320 Ratings

    Coupa

    N/A
    0 Ratings

    Availability

    8.5

    Avalara

    85%
    14 Ratings

    Coupa

    N/A
    0 Ratings

    Performance

    8.5

    Avalara

    85%
    14 Ratings

    Coupa

    N/A
    0 Ratings

    Support Rating

    4.2

    Avalara

    42%
    23 Ratings

    Coupa

    N/A
    0 Ratings

    In-Person Training

    8.0

    Avalara

    80%
    2 Ratings

    Coupa

    N/A
    0 Ratings

    Online Training

    7.3

    Avalara

    73%
    3 Ratings

    Coupa

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Avalara

    65%
    389 Ratings

    Coupa

    N/A
    0 Ratings

    Product Scalability

    8.5

    Avalara

    85%
    7 Ratings

    Coupa

    N/A
    0 Ratings

    Likelihood to Recommend

    Avalara

    I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
    Anonymous | TrustRadius Reviewer

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
    JR Miller | TrustRadius Reviewer

    Pros

    Avalara

    • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
    • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
    Tom Berkompas | TrustRadius Reviewer

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

    Cons

    Avalara

    • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
    • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
    Bruce Griffith | TrustRadius Reviewer

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Avalara

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $21 per month

    Coupa

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Avalara

    Avalara 9.2
    Based on 20 answers
    I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
    Jessica Gorbett | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Usability

    Avalara

    Avalara 8.3
    Based on 320 answers
    I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
    Andy Webber | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Avalara

    Avalara 8.5
    Based on 14 answers
    I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
    Elaine Ware | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Performance

    Avalara

    Avalara 8.5
    Based on 14 answers
    We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
    Jessica Gorbett | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avalara

    Avalara 4.2
    Based on 23 answers
    Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
    Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
    Anonymous | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    In-Person Training

    Avalara

    Avalara 8.0
    Based on 2 answers
    I wasn't here when they first started with Avalara.
    Janey Graves | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Online Training

    Avalara

    Avalara 7.3
    Based on 3 answers
    The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
    Kathleen Gage | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Avalara

    Avalara 6.5
    Based on 389 answers
    The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
    Anonymous | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Avalara

    We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
    Jere Allen | TrustRadius Reviewer

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Robyn Mankoski | TrustRadius Reviewer

    Scalability

    Avalara

    Avalara 8.5
    Based on 7 answers
    There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
    Anonymous | TrustRadius Reviewer

    Coupa

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Avalara

    • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
    • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
    • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
    Anonymous | TrustRadius Reviewer

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Jess Pramov | TrustRadius Reviewer

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