Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
$21
per month
Oracle JD Edwards EnterpriseOne
Score 7.8 out of 10
N/A
An ERP primarily aimed at medium-sized companies that combines financial management capabilities contain the familiar general ledger along with expense management, accounts payable and receivable (AP/AR), advanced cost accounting, and fixed asset accounting.
Most of what has been done in the past was paper held in hand. This created many difficulties when trying to look up past documents, and checking the validity of past documents. With CertCapture, everything is at our fingertips.
The best I can do is a two. Our experience has been so bad, the software is not good in lots of respects, and the customer service people are either too overwhelmed with people with issues that they can't respond or they just don't care to respond. And the services come at a premium price. So you would think we could at least get a response. I know Avalara has real tax expertise deep inside that company. But the tools and processes they have cobbled together to monetize that expertise are not delivering a good experience. And their customer support is literally the worst I have ever experienced--and particularly coming from a premium provider
If there are lot of complicated systems this might not be the best system. If you have only some complexity Oracle JD Edwards EnterpriseOne is a product a technical or application person can wrap their hands around and understand the whole system.
The new versions (9.2) of JDE has so much open functionality and really gives the user control over the screens and what they want to see. Love that the layout of the screen is really up to the user and what they want to see it along with freezing columns and creating favorites for way access.
It is so flexible with the system platforms that it can run on and so easy to customize since it supports so many databases.
It is intuitive and does not need to have a lot of training on how to use the software.
It's just a great ERP software and one of the better ones I've seen.
Oracle is FINALLY starting to listen to the users and SIGs and putting enhancements into the system which makes life easier for us business users.
I find it virtually impossible to access people when you have issues with anything
In my experience, everything runs through account managers and they are non-responsive and unavailable most of the time.
In my experience, 99% of all communication with anybody at Avalara has to be done via some ridiculous form or via email. Human contact is extremely difficult to resolve an issue that sometimes requires human to human contact.
The Configurable Network Language (CNC) is a proprietary protocol, and it can be difficult to source resources that understand this language well.
It has some inherent limitations with generating PDF or printable files. Most organizations use a third party platform like Creat!form or Bottomline to solve this.
No built in credit card processing solution, and no plug-and-play eCommerce or webstore capabilities available.
We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
The software and addons that we use are very applicable to our operations and the usability of the sotware works great with all of the software we have it integrated with. The certcapture and avatax work great together and has made things very automated for our company as majority of our sales are sales exempt. Navigating through the software is very user friendly and helps when we have to have other individuals go in as it is not difficult for them to find where they need to go within the software.
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
When I started with the company, they were using a version of CCH. This was my first experience with that program and I found it very cumbersome. It was unable to calculate multiple tax rates (this may have changed in the last 10 years) and while it filled out some of the tax returns for us, we still had to manipulate many and file them ourselves. Now we just verify that what we show in our system matches Avalara and hit approve and we are done for another month.
It is simple to use and implement as compared to complex softwares in the market that may take ample amount of time to implement. The budget is also slightly less to provide the same functionality that other softwares are providing. Also having Oracle database that comes with the system is much easier to handle and use and have much security.
Oracle JD Edwards EnterpriseOne's advantage is significant cost savings and operational improvements when you run Oracle JD Edwards EnterpriseOne in the Oracle Cloud. Oracle JD Edwards EnterpriseOne offers the only no-compromise enterprise cloud platform for moving Oracle JD Edwards EnterpriseOne, its associated database systems, an ecosystem of apps to the cloud. Oracle JD Edwards EnterpriseOne's One-Click Provisioning tool allows you to deploy Oracle JD Edwards EnterpriseOne on the Oracle Cloud in hours, not days while maintaining the integrity of existing customized apps.
