What users are saying about
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Top Rated
525 Ratings
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48 Ratings

Avalara

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Top Rated
525 Ratings
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Score 8.8 out of 100

Swiftpage Act!

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48 Ratings
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Score 6.3 out of 100

Likelihood to Recommend

Avalara

Avatax is well suited to how we process orders. Our website goes to Avatax to calculate an initial sales tax amount right when an order is placed on our website. Once the order has been picked and packed it is fulfilled and then finalized the sales tax amount through Avatax. This is exactly what we need it to do!
Bruce Griffith | TrustRadius Reviewer

Swiftpage Act!

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Laurence Sarner | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
Swiftpage Act!
Sales and Use Taxes
Avalara
9.2
Swiftpage Act!
Cross-border Taxes
Avalara
8.7
Swiftpage Act!
VAT / GST Taxes
Avalara
7.9
Swiftpage Act!
Energy and Fuel Taxes
Avalara
8.3
Swiftpage Act!

Tax Reporting & Compliance

Avalara
8.4
Swiftpage Act!
Geolocation for Tax Assessment
Avalara
8.8
Swiftpage Act!
3rd-Party Software Integrations
Avalara
8.1
Swiftpage Act!
Tax Data Reporting
Avalara
8.6
Swiftpage Act!
Compliance Administration Management
Avalara
8.5
Swiftpage Act!
Tax Exemption Processing
Avalara
8.5
Swiftpage Act!
Tax Document Management
Avalara
8.8
Swiftpage Act!
Complex Tax Scenario Management
Avalara
7.9
Swiftpage Act!

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

Swiftpage Act!

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Usability

Avalara

Avalara 8.8
Based on 286 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 1.4
Based on 4 answers
Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
Terry Kungel | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 8.7
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.9
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 7.3
Based on 20 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 5.4
Based on 13 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 8.0
Based on 363 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

Swiftpage Act! 1.0
Based on 2 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

Swiftpage Act!

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

Swiftpage Act!

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

Swiftpage Act!

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Screenshots

Swiftpage Act!

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Swiftpage Act!

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.7
Swiftpage Act!
5.7

Likelihood to Renew

Avalara
9.5
Swiftpage Act!
1.0

Usability

Avalara
8.8
Swiftpage Act!
1.4

Reliability and Availability

Avalara
8.7
Swiftpage Act!

Performance

Avalara
8.9
Swiftpage Act!

Support Rating

Avalara
7.3
Swiftpage Act!
5.4

In-Person Training

Avalara
8.0
Swiftpage Act!

Online Training

Avalara
7.3
Swiftpage Act!

Implementation Rating

Avalara
8.0
Swiftpage Act!
1.0

Scalability

Avalara
9.0
Swiftpage Act!

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