What users are saying about
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Top Rated
567 Ratings

Avalara

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Top Rated
567 Ratings
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Score 8.3 out of 100
13 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Type of tax

    7.3

    Avalara

    73%

    Thomson Reuters CS Professional Suite

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 4/4 features

    Sales and Use Taxes

    8.7
    87%
    214 Ratings
    N/A
    0 Ratings

    Cross-border Taxes

    7.6
    76%
    45 Ratings
    N/A
    0 Ratings

    VAT / GST Taxes

    6.8
    68%
    38 Ratings
    N/A
    0 Ratings

    Energy and Fuel Taxes

    6.1
    61%
    20 Ratings
    N/A
    0 Ratings

    Tax Reporting & Compliance

    7.8

    Avalara

    78%

    Thomson Reuters CS Professional Suite

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 7/7 features

    Geolocation for Tax Assessment

    8.0
    80%
    119 Ratings
    N/A
    0 Ratings

    3rd-Party Software Integrations

    7.7
    77%
    158 Ratings
    N/A
    0 Ratings

    Tax Data Reporting

    8.1
    81%
    180 Ratings
    N/A
    0 Ratings

    Compliance Administration Management

    7.4
    74%
    133 Ratings
    N/A
    0 Ratings

    Tax Exemption Processing

    8.1
    81%
    147 Ratings
    N/A
    0 Ratings

    Tax Document Management

    8.1
    81%
    139 Ratings
    N/A
    0 Ratings

    Complex Tax Scenario Management

    7.3
    73%
    95 Ratings
    N/A
    0 Ratings

    Payroll Management

    Avalara

    Feature Set Not Supported
    N/A
    10.0

    Thomson Reuters CS Professional Suite

    100%
    Thomson Reuters CS Professional Suite ranks higher in 1/1 features

    Pay calculation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Customization

    Avalara

    Feature Set Not Supported
    N/A
    8.5

    Thomson Reuters CS Professional Suite

    85%
    Thomson Reuters CS Professional Suite ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Plug-ins

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Security

    Avalara

    Feature Set Not Supported
    N/A
    8.6

    Thomson Reuters CS Professional Suite

    86%
    Thomson Reuters CS Professional Suite ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Reporting & Analytics

    Avalara

    Feature Set Not Supported
    N/A
    7.6

    Thomson Reuters CS Professional Suite

    76%
    Thomson Reuters CS Professional Suite ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    General Ledger and Configurable Accounting

    Avalara

    Feature Set Not Supported
    N/A
    8.6

    Thomson Reuters CS Professional Suite

    86%
    Thomson Reuters CS Professional Suite ranks higher in 20/20 features

    Accounts payable

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Accounts receivable

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Cash management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Bank reconciliation

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expense management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Time tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Fixed asset management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-currency support

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Multi-division support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Regulations compliance

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Self-service portal

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Localizations

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Configurable Accounting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Centralized Rules Framework

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    9.4
    94%
    3 Ratings

    Inventory Management

    Avalara

    Feature Set Not Supported
    N/A
    10.0

    Thomson Reuters CS Professional Suite

    100%
    Thomson Reuters CS Professional Suite ranks higher in 1/1 features

    Location management

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Thomson Reuters CS Professional Suite is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.1

    Avalara

    81%
    328 Ratings
    8.9

    Thomson Reuters CS Professional Suite

    89%
    4 Ratings

    Likelihood to Renew

    9.2

    Avalara

    92%
    20 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Usability

    8.3

    Avalara

    83%
    320 Ratings
    8.6

    Thomson Reuters CS Professional Suite

    86%
    2 Ratings

    Availability

    8.5

    Avalara

    85%
    14 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Performance

    8.5

    Avalara

    85%
    14 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Support Rating

    4.2

    Avalara

    42%
    23 Ratings
    9.6

    Thomson Reuters CS Professional Suite

    96%
    2 Ratings

    In-Person Training

    8.0

    Avalara

    80%
    2 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Online Training

    7.3

    Avalara

    73%
    3 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Implementation Rating

    6.6

    Avalara

    66%
    389 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Product Scalability

    8.5

    Avalara

    85%
    7 Ratings

    Thomson Reuters CS Professional Suite

    N/A
    0 Ratings

    Likelihood to Recommend

    Avalara

    I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
    Anonymous | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    It is extremely suitable for the client since for us they are all US-based companies, even though the main headquarters of our business is in Mexico.

    It is less appropriate in terms of usability than taxes, since it does not include adaptability to Mexican legislation, and its deployment through customizations and reports is extremely expensive.
    Anonymous | TrustRadius Reviewer

    Pros

    Avalara

    • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
    • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
    Tom Berkompas | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    • Allows users to create associations, groups, locations, or property types to categorize each asset.
    • Fixed Assets CS can be deployed in a virtual office setting or as a SaaS application.
    • Fixed Assets CS also supports common depreciation methods.
    Anonymous | TrustRadius Reviewer

    Cons

    Avalara

    • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
    • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
    Bruce Griffith | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    • Requires a time investment for the learning curve to fully utilize the benefits provided by CS Professional Suite.
    • Older looking UI and aesthetic.
    Albert Hwang | TrustRadius Reviewer

    Pricing Details

    Avalara

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $21 per month

    Thomson Reuters CS Professional Suite

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Avalara

    Avalara 9.2
    Based on 20 answers
    I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
    Jessica Gorbett | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Usability

    Avalara

    Avalara 8.3
    Based on 320 answers
    I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
    Andy Webber | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    Thomson Reuters CS Professional Suite 8.6
    Based on 2 answers
    The platform is stable even though a version for MacOS is also missed.

    In general, the user management and administration process is intuitive and once the roles are defined it is simple and easy.

    However, the user experience has become out of date in relation to other web-based platforms currently available on the market.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Avalara

    Avalara 8.5
    Based on 14 answers
    I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
    Elaine Ware | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Performance

    Avalara

    Avalara 8.5
    Based on 14 answers
    We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
    Jessica Gorbett | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Avalara

    Avalara 4.2
    Based on 23 answers
    Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
    Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
    Anonymous | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    Thomson Reuters CS Professional Suite 9.6
    Based on 2 answers
    Support for Thomson Reuters is very in-depth as they have a ton of knowledge articles that help troubleshoot common issues and gives a launching pad for users to learn more about the product and help them use the tools effectively and efficiently. When needed, reaching out to the live support is always prompt and we are able to effectively work past any issues that come up.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Avalara

    Avalara 8.0
    Based on 2 answers
    I wasn't here when they first started with Avalara.
    Janey Graves | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Online Training

    Avalara

    Avalara 7.3
    Based on 3 answers
    The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
    Kathleen Gage | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Avalara

    Avalara 6.6
    Based on 389 answers
    The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
    Anonymous | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Avalara

    We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
    Jere Allen | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    Thomson Reuters is all I have experience with.
    Cyndy Ramey | TrustRadius Reviewer

    Scalability

    Avalara

    Avalara 8.5
    Based on 7 answers
    There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
    Anonymous | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Avalara

    • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
    • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
    • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
    Anonymous | TrustRadius Reviewer

    Thomson Reuters CS Professional Suite

    • Not authorized to view the large scale picture of Thomson Reuters CS Suite on ROI, however, it has been a part of the business model for years with constant updates and is only getting more and more efficient as time goes on.
    Albert Hwang | TrustRadius Reviewer

    Screenshots

    Thomson Reuters CS Professional Suite

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