What users are saying about
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Top Rated
525 Ratings

Avalara

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Top Rated
525 Ratings
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Score 8.8 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Avalara

Avatax is well suited to how we process orders. Our website goes to Avatax to calculate an initial sales tax amount right when an order is placed on our website. Once the order has been picked and packed it is fulfilled and then finalized the sales tax amount through Avatax. This is exactly what we need it to do!
Bruce Griffith | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

Fixed Assets. CS offers an excellent selection of built-in asset and depreciation related reports including Asset detail, asset list, property detail, and much much more. They also have a ton of forms such as 4255,4562,4792 and other worksheets in the application. All these reports can be easily customized, which allows you to specifically tailor them to your company's client. They can also be exported to Excel as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
Thomson Reuters CS Professional Suite
Sales and Use Taxes
Avalara
9.2
Thomson Reuters CS Professional Suite
Cross-border Taxes
Avalara
8.7
Thomson Reuters CS Professional Suite
VAT / GST Taxes
Avalara
7.9
Thomson Reuters CS Professional Suite
Energy and Fuel Taxes
Avalara
8.3
Thomson Reuters CS Professional Suite

Tax Reporting & Compliance

Avalara
8.4
Thomson Reuters CS Professional Suite
Geolocation for Tax Assessment
Avalara
8.8
Thomson Reuters CS Professional Suite
3rd-Party Software Integrations
Avalara
8.1
Thomson Reuters CS Professional Suite
Tax Data Reporting
Avalara
8.6
Thomson Reuters CS Professional Suite
Compliance Administration Management
Avalara
8.5
Thomson Reuters CS Professional Suite
Tax Exemption Processing
Avalara
8.5
Thomson Reuters CS Professional Suite
Tax Document Management
Avalara
8.8
Thomson Reuters CS Professional Suite
Complex Tax Scenario Management
Avalara
7.9
Thomson Reuters CS Professional Suite

Payroll Management

Avalara
Thomson Reuters CS Professional Suite
10.0
Pay calculation
Avalara
Thomson Reuters CS Professional Suite
10.0

Customization

Avalara
Thomson Reuters CS Professional Suite
8.5
API for custom integration
Avalara
Thomson Reuters CS Professional Suite
8.0
Plug-ins
Avalara
Thomson Reuters CS Professional Suite
9.0

Security

Avalara
Thomson Reuters CS Professional Suite
9.6
Single sign-on capability
Avalara
Thomson Reuters CS Professional Suite
10.0
Role-based user permissions
Avalara
Thomson Reuters CS Professional Suite
9.2

Reporting & Analytics

Avalara
Thomson Reuters CS Professional Suite
8.8
Dashboards
Avalara
Thomson Reuters CS Professional Suite
9.0
Standard reports
Avalara
Thomson Reuters CS Professional Suite
8.3
Custom reports
Avalara
Thomson Reuters CS Professional Suite
9.2

General Ledger and Configurable Accounting

Avalara
Thomson Reuters CS Professional Suite
8.8
Accounts payable
Avalara
Thomson Reuters CS Professional Suite
8.0
Accounts receivable
Avalara
Thomson Reuters CS Professional Suite
8.0
Cash management
Avalara
Thomson Reuters CS Professional Suite
10.0
Bank reconciliation
Avalara
Thomson Reuters CS Professional Suite
10.0
Expense management
Avalara
Thomson Reuters CS Professional Suite
10.0
Fixed asset management
Avalara
Thomson Reuters CS Professional Suite
10.0
Multi-currency support
Avalara
Thomson Reuters CS Professional Suite
8.0
Multi-division support
Avalara
Thomson Reuters CS Professional Suite
8.0
Regulations compliance
Avalara
Thomson Reuters CS Professional Suite
9.7
Electronic tax filing
Avalara
Thomson Reuters CS Professional Suite
8.0
Primary and Secondary Ledgers
Avalara
Thomson Reuters CS Professional Suite
8.0
Intercompany Accounting
Avalara
Thomson Reuters CS Professional Suite
8.0
Journals and Reconciliations
Avalara
Thomson Reuters CS Professional Suite
8.1
Enterprise Accounting
Avalara
Thomson Reuters CS Professional Suite
8.0
Configurable Accounting
Avalara
Thomson Reuters CS Professional Suite
8.0
Centralized Rules Framework
Avalara
Thomson Reuters CS Professional Suite
9.0
Standardized Processes
Avalara
Thomson Reuters CS Professional Suite
10.0

Inventory Management

Avalara
Thomson Reuters CS Professional Suite
10.0
Location management
Avalara
Thomson Reuters CS Professional Suite
10.0

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

  • Import information between its products and Excel.
  • Straightforward keypunching processed designed for accounting.
  • Strong customization of reporting.
Albert Hwang | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

  • I think the program should require you to close the client instead of just changing the client id#. It is too easy to enter data into the wrong company.
Cyndy Ramey | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.8
Based on 286 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

Thomson Reuters CS Professional Suite 8.0
Based on 1 answer
I give the rating of an 8 because the users in my company have little or no complaints when using the software. There are many features and add-ons for the program which allow for deep customization that they can tailor to each client individually which allows them to provide world-class services that help our firm succeed. On top of the features, implementation is seamless, and creating accounts is a breeze from the Administration side.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 8.7
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.9
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 7.2
Based on 20 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

Thomson Reuters CS Professional Suite 9.0
Based on 1 answer
Support for Thomson Reuters is very in-depth as they have a ton of knowledge articles that help troubleshoot common issues and gives a launching pad for users to learn more about the product and help them use the tools effectively and efficiently. When needed, reaching out to the live support is always prompt and we are able to effectively work past any issues that come up.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 8.0
Based on 363 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

Not included in the selection process of Thomson Reuters CS Professional Suite, however, in my team at the company using the product, it has developed in large leaps. From implementing the required changes resulting from changes in tax law to industry-specific hurdles such as additional support during tax season, this product has been trust-worthy and reliable throughout my use.
Albert Hwang | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

Thomson Reuters CS Professional Suite

  • I was provided the program to use by management so I can't answer this question.
Cyndy Ramey | TrustRadius Reviewer

Screenshots

Thomson Reuters CS Professional Suite

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Thomson Reuters CS Professional Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.7
Thomson Reuters CS Professional Suite
9.5

Likelihood to Renew

Avalara
9.5
Thomson Reuters CS Professional Suite

Usability

Avalara
8.8
Thomson Reuters CS Professional Suite
8.0

Reliability and Availability

Avalara
8.7
Thomson Reuters CS Professional Suite

Performance

Avalara
8.9
Thomson Reuters CS Professional Suite

Support Rating

Avalara
7.2
Thomson Reuters CS Professional Suite
9.0

In-Person Training

Avalara
8.0
Thomson Reuters CS Professional Suite

Online Training

Avalara
7.3
Thomson Reuters CS Professional Suite

Implementation Rating

Avalara
8.0
Thomson Reuters CS Professional Suite

Scalability

Avalara
9.0
Thomson Reuters CS Professional Suite

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