What users are saying about
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Top Rated
384 Ratings
34 Ratings

Avalara

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Top Rated
384 Ratings
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Score 8.3 out of 100
34 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Avalara

In this day and age, you simply cannot administer your own sales tax calculation and reporting scheme. You will lose more in a single sales tax audit in fees and penalties than you pay to have a competent software package do the calculations and reporting and administration of certificates for you. AvaTax integrates directly with our quoting, order and invoicing modules in our ERP system so it runs in the background and does so flawlessly. If you are invoicing more than 50 customers a month, you need a tool like AvaTax and Certcapture to take away the administrative burden.
Tom Berkompas | TrustRadius Reviewer

Vertex Cloud

Vertex Cloud is well suited to allow companies of many sizes to automatically calculate and collect sales tax from customers. We were able to implement the solution in less than 4 months with minimal errors. This helped for a smooth transition from our manual process to a fully automated sales tax function.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.4
Vertex Cloud
8.6
Sales and Use Taxes
Avalara
8.7
Vertex Cloud
7.6
Cross-border Taxes
Avalara
8.4
Vertex Cloud
9.1
VAT / GST Taxes
Avalara
8.2
Vertex Cloud
9.1
Energy and Fuel Taxes
Avalara
8.3
Vertex Cloud

Tax Reporting & Compliance

Avalara
8.1
Vertex Cloud
6.3
Geolocation for Tax Assessment
Avalara
8.7
Vertex Cloud
7.5
3rd-Party Software Integrations
Avalara
7.9
Vertex Cloud
6.7
Tax Data Reporting
Avalara
8.0
Vertex Cloud
6.9
Compliance Administration Management
Avalara
8.2
Vertex Cloud
6.3
Tax Exemption Processing
Avalara
8.2
Vertex Cloud
7.3
Tax Document Management
Avalara
8.3
Vertex Cloud
4.2
Complex Tax Scenario Management
Avalara
7.3
Vertex Cloud
5.4

Pros

Avalara

  • Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
  • Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
  • Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
Jordan Keil | TrustRadius Reviewer

Vertex Cloud

  • Vertex Cloud calculates and manages our customer sales and use taxes for our various products and services for both our US and Canadian entities.
  • We are using Vertex to manage our Exempt Certificates and utilization by product, region, and services.
  • Vertex Cloud Tax Filings will initially be used to track and manage part of our business activities and reconcile certain business areas. We are excited about moving forward to relying on Vertex for the creation and of our tax filings and reporting data that will fill a large void in some areas of our business operations.
Michael Manley | TrustRadius Reviewer

Cons

Avalara

  • Although Avalara integrates directly with QuickBooks Online, it bypasses the QB sales tax system and creates the sales tax as a line item on the invoice instead of a calculation after the subtotal. This was confusing to some of our customers.
  • For the WA combined excise tax return, I have to email my WA B&O tax calculations to be included in the return by the 10th of the month even though the report is not due until the end of the month. There is currently no place on the Avatax console to add these figures.
Jodi Pickering | TrustRadius Reviewer

Vertex Cloud

  • More help with how to use the test transaction utility. Not really user-friendly with the steps to take to get a correct outcome.
  • Why do I have to go to MyVertex to enter a ticket? Can you add it to my instance so I don't have to login somewhere else?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 8.8
Based on 16 answers
You wouldn't give it up or you would have to go manual - so stickiness is high and integrations take a few months so investment in change is required.
Judy Vorndran | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.4
Based on 209 answers
We are on the classic version of Avalara and there is ease of use. I can find out transactions easily and can run our reconciling reports. I am able to see our historical data. There are some drawbacks because sometimes the system needs time to think and process. The reporting has gotten faster though, it used to take a day for reports to update where now the reports update within 5 minutes when a new transaction goes into the system. Cert Capture and Avalara are speaking to each other instantaneously, which used to take a while as well.
Leslie Rogers | TrustRadius Reviewer

Vertex Cloud

Vertex Cloud 9.0
Based on 1 answer
The dashboard works well well in showing me frontline information that I can look to see how my business is doing at a low level. This also gives you an interactive map where you can hover over and see what sales are to where. This only does it for the month, not YTD.
Timothy Rowe | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 7.9
Based on 6 answers
Avalara usually connects without issue. There have been a few occasions when we couldn't connect to Avalara but not sure if the problem hs been with Avalara or our system
Kathleen Gage | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.2
Based on 6 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Support

Avalara

Avalara 6.0
Based on 10 answers
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient
Kathleen Gage | TrustRadius Reviewer

Vertex Cloud

Vertex Cloud 7.6
Based on 2 answers
The Vertex Support team is ready to help and does offer assistance. Although sometimes their technical prowess may not be sufficient.
Anonymous | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 7.4
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.1
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Implementation

Avalara

Avalara 7.3
Based on 193 answers
AvaTax was implemented before I joined our organization. Our system required a third-party connector to interface between our ERP system and AvaTax. Our ERP system has since been upgraded to allow for communication directly with AvaTax, but we continue to use the third-party connector, as we determined that it has more functionality.
Eric O'Link, CPA | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We currently use Transaction Tax Resource (TTR) which is a comparable product to Avalara. Both products provide accurate tax answers and rates. They both offer additional services to help with tax compliance, like exemption certificate management systems. However, TTR is tailored more towards the construction industry and other similar industries (e.g. heating and air services, equipment rentals, etc).
Braxton Todd | TrustRadius Reviewer

Vertex Cloud

1. Money saved - Cloud in general was a more affordable solution for our company than O Series. 2. Time saved - As as example, the time to generate just one compliance report in Indirect O Series would sometimes be close to an hour. In Vertex Cloud, that time was surprisingly reduced to about a couple of minutes. 3. More work accomplished with less people - From our jump from Indirect O Series to Vertex Cloud, we've eliminated some of the repetitive steps we had to do in the O Series Portal, such as manually download the tax rates every month, or monthly perform data updates. This eliminated the need to have more than one person helping out.
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.0
Based on 5 answers
Not sure what you mean by this question
Kathleen Gage | TrustRadius Reviewer

Vertex Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • We save money by not having to hire a tax expert just to get our invoices out to our customers. Along with filing our company's monthly sales taxes for all the states that we collect in.
  • We save time due to having more employees being able to do invoicing. Which leads to a faster cash flow.
Becky Wade | TrustRadius Reviewer

Vertex Cloud

  • The Vertex Cloud front end was very simple to stand up. Our tax department along with our implementation partner, had the configurations done in a few week's time.
  • Knowing now that the Cloud returns does not have full functionality and EDI capability, we would not have made the decision to purchase Cloud for the calculation engine and may have gone with on-demand.
Lisa Reid | TrustRadius Reviewer

Screenshots

Pricing Details

Avalara

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
50.00

Vertex Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.2
Vertex Cloud
7.2

Likelihood to Renew

Avalara
8.8
Vertex Cloud

Usability

Avalara
8.4
Vertex Cloud
9.0

Reliability and Availability

Avalara
7.9
Vertex Cloud

Performance

Avalara
8.2
Vertex Cloud

Support

Avalara
6.0
Vertex Cloud
7.6

In-Person Training

Avalara
7.4
Vertex Cloud

Online Training

Avalara
7.1
Vertex Cloud

Implementation

Avalara
7.3
Vertex Cloud

Scalability

Avalara
8.0
Vertex Cloud

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