Avast Business Remote Control vs. Goverlan Reach

The program is well suited for businesses or individuals who require remote access to other computers or devices. This is especially true of IT support or program administrators who may have to troubleshoot or tutor users. Screen sharing is beneficial and seeing actions helpful for regular program use and problem solving

Incentivized

This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Incentivized

• Best in class sharing
• Secured from a named brand
• Well utilized resources

Incentivized

• Good configurable dashboard that can be personalized per audience
• Built in packages for monitoring standard applications that can be personalized easily
• Simple, easy to use update deployment configuration.

Incentivized

• Ability to install and use at any time
• Remote access full control
• Sharing all screens

Incentivized

• Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
• Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Incentivized

Incentivized

Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.

Incentivized

• We’ve not paid for it but used it so it’s been beneficial
• We would benefit with the remote access control monitored for many situations where problem solving would come into play
• Any sharing app or program is beneficial if a user can access remotely

Incentivized

• With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
• Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
• Reporting features are invaluable to anyone wanting to truly know what is happening on their network.

Incentivized