Barracuda RMM

Barracuda RMM

21 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Barracuda RMM	Score 8.8 out of 10	N/A	Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers…	N/A

Pricing

Barracuda RMM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Barracuda RMM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Barracuda RMM
Considered Both Products	Barracuda RMM Verified User Technician Chose Barracuda RMM Barracuda RMM was the best midpoint. Not so much that we felt overwhelmed and not so little that we could not figure out the data Incentivized Helpful? Verified User Manager Chose Barracuda RMM Barracuda Managed Workplace definitely handles live notifications better then Lansweeper. We currently use Lansweeper for Software Deployment and Patch Management Nagios has better visuals for network layout and heartbeat monitoring Incentivized Helpful? Verified User Technician Chose Barracuda RMM I have only used SolarWinds a little bit. I prefer what I have seen from Avast Managed Workplace. There seem to be more automation features in Managed Workplace that are helpful. That being said, I don't have a ton of experience with SolarWinds. Incentivized Helpful? Ashley Beal Senior Office Administrator Chose Barracuda RMM I have not used anything else. Incentivized Helpful? Ramin Sultanov Digital Instructor Chose Barracuda RMM AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can … Incentivized Helpful? Verified User Engineer Chose Barracuda RMM AVG blows Naverisk out of the water in all aspects. AVG is much better when it comes to patch management and the remote connection agent than LogicNow. LogicNow was spotty with the remote connection agent. Patches would sometimes apply and sometimes not with it. Incentivized Helpful?
Top Pros	Pro Remote access Pro Easy to use Pro Easily managed
Top Cons	Minus Better monitoring Minus Compatibility issues Minus Almost everyone

Features

Barracuda RMM

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Barracuda RMM 9.1 3 Ratings 22% above category average
Remote monitoring	8.93 Ratings
Network device monitoring	8.93 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Barracuda RMM 6.6 3 Ratings 8% below category average
Patch Management	6.03 Ratings
Policy-based automation	7.13 Ratings

Best Alternatives
	Barracuda RMM
Small Businesses	NinjaOne Score 9.2 out of 10
Medium-sized Companies	NinjaOne Score 9.2 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Barracuda RMM
Likelihood to Recommend	10.0 (7 ratings)
Support Rating	4.2 (3 ratings)

User Testimonials
	Barracuda RMM
Likelihood to Recommend	Barracuda Networks, Inc. With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed. Incentivized Verified User Anonymous Read full review
Pros	Barracuda Networks, Inc. Very good reporting. We provide monthly reports to our customers on remote access, patching, etc. Multiple methods of remote access. This is helpful because different scenarios require different remote access methods. The site is easy to navigate/manage. There is not a big learning curve for new employees. Incentivized Verified User Anonymous Read full review
Cons	Barracuda Networks, Inc. Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user. Incentivized Ashley Beal Senior Office Administrator Read full review
Support Rating	Barracuda Networks, Inc. We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Barracuda Networks, Inc. AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily. Incentivized Ramin Sultanov Digital Instructor Read full review
Return on Investment	Barracuda Networks, Inc. Saves time for employees which saves money for the company. Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7. Incentivized Verified User Anonymous Read full review
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