What users are saying about
2 Ratings
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Score 10 out of 100
71 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Avatier Identity Anywhere

Avatier is very well suited for large organizations that struggle with Service Desk getting swamped with password resets or unlocks. Giving end users the power to self service their issues is well worth the investment. In my environment, I even created Slackbot responses that triggered the Avatier site when a user said "reset password" or "locked out."
Adam Martin | TrustRadius Reviewer

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

Avatier Identity Anywhere
10.0
Tenfold
Password Management
Avatier Identity Anywhere
10.0
Tenfold

Pros

Avatier Identity Anywhere

  • Allows us to set users accounts to termination at any given time.
  • Allows us to let end users manage their own account with little work for our help desk team.
Anonymous | TrustRadius Reviewer

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann | TrustRadius Reviewer

Cons

Avatier Identity Anywhere

  • The only issue I have come across is that if a user begins to reset their password, but doesn't remember all of their security questions, sometimes the tool triggers a reset even if they didn't successfully reset themselves. This becomes a problem in an environment that has password complexity requirements, such as not being able to change your password again within a 24 hour period.
Adam Martin | TrustRadius Reviewer

Tenfold

  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Joel Brache | TrustRadius Reviewer

Alternatives Considered

Avatier Identity Anywhere

We use NetIQ DRA, so we looked into Identity Manager as well, but it just didn't have the same kind of integration capabilities and security measures that Avatier provided. Ultimately, after using a trial of Identity Manager, we decided it wasn't going to work and opted for Avatier, as it had a long-standing record for excellence.
Adam Martin | TrustRadius Reviewer

Tenfold

In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Anonymous | TrustRadius Reviewer

Return on Investment

Avatier Identity Anywhere

  • The main positive is the number of calls into our help desk or LAN team have gone down to a few calls a week; instead of the masses going to them on a daily basis.
Anonymous | TrustRadius Reviewer

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer | TrustRadius Reviewer

Screenshots

Pricing Details

Avatier Identity Anywhere

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$5,000*

* per installation

Avatier Identity Anywhere Editions & Modules

Edition
Avatier Identity Anywhere User Lifecycle Management5.001
Avatier Identity Anywhere Password Management1.501
Avatier Identity Anywhere Single Sign-On (SSO)2.001
Avatier Identity Anywhere Access Governance3.001
  1. per user/month
Additional Pricing Details
Volume discounts available for customers over 3,000 employees Educational/Non-Profit Pricing Available Upon Request

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Tenfold Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avatier Identity Anywhere
10.0
Tenfold
8.4

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