Avaya Call Center Elite vs. Mattersight Behavioral Analytics (discontinued)
Avaya Call Center Elite vs. Mattersight Behavioral Analytics (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.8 (39 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | 9.1 (3 ratings) |
Usability | 9.1 (1 ratings) | 8.2 (2 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | 9.1 (1 ratings) | 9.1 (1 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | 9.1 (1 ratings) | 9.1 (1 ratings) |
Configurability | - (0 ratings) | 9.1 (1 ratings) |
Ease of integration | - (0 ratings) | 9.1 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Avaya Call Center Elite | Mattersight Behavioral Analytics (discontinued) | |
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Likelihood to Recommend | Avaya | Discontinued Products |
Pros | Avaya | Discontinued Products |
Cons | Avaya | Discontinued Products |
Likelihood to Renew | Avaya No answers on this topic | Discontinued Products |
Usability | Avaya | Discontinued Products |
Reliability and Availability | Avaya No answers on this topic | Discontinued Products |
Performance | Avaya No answers on this topic | Discontinued Products |
Support Rating | Avaya | Discontinued Products |
In-Person Training | Avaya No answers on this topic | Discontinued Products |
Online Training | Avaya No answers on this topic | Discontinued Products |
Implementation Rating | Avaya No answers on this topic | Discontinued Products |
Alternatives Considered | Avaya | Discontinued Products |
Scalability | Avaya No answers on this topic | Discontinued Products |
Return on Investment | Avaya | Discontinued Products |
ScreenShots |