16 Ratings
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Score 8.6 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Avaya Aura Platform

For a simple VOIP phone solution, it does do what it needs to do - provides clear phone calls on a functional phone system. If you need a VOIP solution in your small business it should work just fine, but if you want to spend a little more money and can I'd highly suggest it as there are much nicer solutions out there now.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

If you are in an environment that is primarily Cisco and switching from PRI circuits or other non-SIP circuits and are generally considered to be on an enterprise-grade platform, CUBE is likely a solid choice for you. From my experience, I cannot speak to the video handling that CUBE offers as we do not employ that, so hopefully other reviews will provide insight on that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya Aura Platform
8.8
Cisco Unified Border Element (CUBE)
Hosted PBX
Avaya Aura Platform
10.0
Cisco Unified Border Element (CUBE)
Multi-level Interactive Voice Response (IVR)
Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)
User templates
Avaya Aura Platform
7.0
Cisco Unified Border Element (CUBE)
Call reports
Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)
Directory of employee names
Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)

Call Management

Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)
Answering rules
Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)
Call recording
Avaya Aura Platform
9.0
Cisco Unified Border Element (CUBE)
Call park
Avaya Aura Platform
9.5
Cisco Unified Border Element (CUBE)
Call screening
Avaya Aura Platform
8.0
Cisco Unified Border Element (CUBE)
Message alerts
Avaya Aura Platform
9.5
Cisco Unified Border Element (CUBE)

VoIP system collaboration

Avaya Aura Platform
6.4
Cisco Unified Border Element (CUBE)
Video conferencing
Avaya Aura Platform
6.0
Cisco Unified Border Element (CUBE)
Audio conferencing
Avaya Aura Platform
8.5
Cisco Unified Border Element (CUBE)
Video screen sharing
Avaya Aura Platform
6.0
Cisco Unified Border Element (CUBE)
Instant messaging
Avaya Aura Platform
5.0
Cisco Unified Border Element (CUBE)

Mobile apps

Avaya Aura Platform
10.0
Cisco Unified Border Element (CUBE)
Mobile app for iOS
Avaya Aura Platform
10.0
Cisco Unified Border Element (CUBE)
Mobile app for Android
Avaya Aura Platform
10.0
Cisco Unified Border Element (CUBE)

Pros

Avaya Aura Platform

  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • Call accounting (Integration with 3rd party applications for ease of use and comprehensive CDR's)
  • Address hiding (Keeping your internal network secure with PSTN calls)
  • Internetworking between multiple protocols
  • SIP profiles (message/header customization)
  • Billing, cost counting
Anonymous | TrustRadius Reviewer

Cons

Avaya Aura Platform

  • Set-up is quite complex, requires support assistance on most things we need to fix/change.
  • Phones are very plain looking compared to more modern/expensive devices.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • Price. These things are expensive if you get into using multiple appliances.
  • Advanced setup. If you are unfamiliar with Cisco collaboration products it may be extremely difficult for you to provision.
  • License management.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya Aura Platform

Avaya Aura Platform 7.0
Based on 2 answers
The support team is very friendly and resolved the issue with in the time required. The troubleshooting steps taken is been shared and findings are always been shared after the issue is resolved.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) 9.1
Based on 1 answer
I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya Aura Platform

We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

To be fair to CUBE and AudioCodes, my experience with AudioCodes was over 4 years ago, so their interfaces and CLI may have seen some revisions/updates. CUBE provides a unified CLI experience with the rest of your existing enterprise Cisco environment, whereas AudioCodes blend of a UI and CLI feel a little "90's" in comparison. It certainly can be a tad more friendly to someone just getting a feel for network devices, but the actual feature set felt harder to use as a result.I didn't have any reliability issues or stability issues with either device, though and the AudioCodes solution is less costly, generally speaking, if it will work for your environment.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya Aura Platform

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • Saving money on PRI cost by switching to ITSP connections. Massive savings.
  • TAC support is great. Having maintenance with Cisco gear is game changing for small IT shops.
  • Streamline security. Great place for a Demarc.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya Aura Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Border Element (CUBE)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya Aura Platform
8.0
Cisco Unified Border Element (CUBE)
9.0

Support Rating

Avaya Aura Platform
7.0
Cisco Unified Border Element (CUBE)
9.1

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