Avaya Aura vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Aura
Score 8.2 out of 10
N/A
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A
OpenText CX-E Voice
Score 8.5 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
Avaya AuraOpenText CX-E Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya AuraOpenText CX-E Voice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya AuraOpenText CX-E Voice
Considered Both Products
Avaya Aura
Chose Avaya Aura
Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily.
OpenText CX-E Voice

No answer on this topic

Top Pros

No answers on this topic

Features
Avaya AuraOpenText CX-E Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya Aura
7.7
28 Ratings
6% below category average
OpenText CX-E Voice
-
Ratings
High quality audio8.228 Ratings00 Ratings
High quality video7.215 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya Aura
6.9
17 Ratings
14% below category average
OpenText CX-E Voice
-
Ratings
Desktop sharing6.917 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya Aura
6.8
21 Ratings
18% below category average
OpenText CX-E Voice
-
Ratings
Calendar integration6.719 Ratings00 Ratings
Meeting initiation7.018 Ratings00 Ratings
Record meetings / events6.816 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya Aura
6.7
12 Ratings
15% below category average
OpenText CX-E Voice
-
Ratings
Live chat6.712 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya Aura
6.8
20 Ratings
13% below category average
OpenText CX-E Voice
-
Ratings
User authentication6.518 Ratings00 Ratings
Participant roles & permissions7.116 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya Aura
7.1
34 Ratings
16% below category average
OpenText CX-E Voice
-
Ratings
Hosted PBX6.619 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.525 Ratings00 Ratings
Directory of employee names7.426 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya Aura
7.4
41 Ratings
12% below category average
OpenText CX-E Voice
-
Ratings
Answering rules8.734 Ratings00 Ratings
Call recording7.328 Ratings00 Ratings
Call park8.930 Ratings00 Ratings
Call screening8.627 Ratings00 Ratings
Message alerts7.130 Ratings00 Ratings
Business SMS/External Messaging5.813 Ratings00 Ratings
Online Fax6.011 Ratings00 Ratings
Voicemail Transcription6.618 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya Aura
7.0
22 Ratings
18% below category average
OpenText CX-E Voice
-
Ratings
Mobile app for iOS7.121 Ratings00 Ratings
Mobile app for Android6.820 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya Aura
6.8
35 Ratings
15% below category average
OpenText CX-E Voice
-
Ratings
Centralized communications management8.033 Ratings00 Ratings
Team messaging6.720 Ratings00 Ratings
Team document sharing6.214 Ratings00 Ratings
Call and meeting analytics6.221 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Avaya Aura
-
Ratings
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard00 Ratings10.02 Ratings
Validate callers00 Ratings10.02 Ratings
Outbound response00 Ratings10.02 Ratings
Call forwarding00 Ratings9.52 Ratings
Click-to-call (CTC)00 Ratings9.52 Ratings
Warm transfer00 Ratings9.52 Ratings
Predictive dialing00 Ratings10.01 Ratings
Interactive voice response00 Ratings9.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings8.52 Ratings
Call tracking00 Ratings10.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Avaya Aura
-
Ratings
OpenText CX-E Voice
8.9
2 Ratings
8% above category average
Inbound call routing00 Ratings10.02 Ratings
Omnichannel inbound routing00 Ratings10.01 Ratings
Recording00 Ratings8.52 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings9.01 Ratings
Historical reporting00 Ratings9.02 Ratings
Live reporting00 Ratings10.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Avaya AuraOpenText CX-E Voice
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya AuraOpenText CX-E Voice
Likelihood to Recommend
7.8
(52 ratings)
8.2
(3 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Avaya AuraOpenText CX-E Voice
Likelihood to Recommend
Avaya
Avaya Aura is secure and reliable; in our case, for customers that looking for stable solutions on voice, Avaya Aura is that solution fit. In a scenario where our customer is looking for digitalization, I think Avaya Aura is less appropriate.
Read full review
OpenText
When you have a small team, this works best. because you can't pay like a big organisation but still need the same features. OpenTeam brings us the best features of call-centre software, but at a cut price that we can afford and create revenue upon. This is an essential software, if anything.
Read full review
Pros
Avaya
  • So one of the things it's done well is it's stable. It's networked at all the sites. We have five-digit dialing everywhere, and one of the features we like is the crisis alert feature. So if somebody calls 911 at a particular school, it sets an alarm off on the phones upfront and displays the extension number and the room number of who called 911. So they can respond and they know where to send first responders. So it's pretty cool.
Read full review
OpenText
  • Call Management
  • Simple
  • User friendly
Read full review
Cons
Avaya
  • Pricing is always a concern.
  • How to maintain the attractive price point as they transition from perpetual licensing to subscription-based.
  • Offering the benefits of 'economies of scale' even in situations where the transitioning is not wholesale from the onset but incremental over time.
Read full review
OpenText
  • Need more API integration and CRM integration.
Read full review
Likelihood to Renew
Avaya
We are happy with this product since we have used until now around 10 years.
Read full review
OpenText
No answers on this topic
Usability
Avaya
Avaya Aura is extremely complex. Now that AI has come into the fold, Avaya needs to apply AI processes and tools to help identify and resolve issues with an installed platform. In addition, proactively identify potential issues. Ayaya has had some financial difficulties over the last few years. This may be why they outsource their expensive support. Our customer experience would benefit by having access to Avaya knowledgeable Engineers for questions about products and services as needed.
Read full review
OpenText
No answers on this topic
Alternatives Considered
Avaya
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the grandparents of all the other stuff that's out there. So their foundation is really strong. So I think this product stacks up amazing, especially for places that are mission critical, like hospitals, maybe the military, and stuff like that. They have the app, if you need an app, they do stuff on mobile devices, and that you can have remote workers. So I think they stack up really well against the other companies. The problem is probably advertising and the schools that are teaching this stuff are promoting a particular product and that's where the other products have the advantage. They're in the schools and it's, I call it indoctrination, but they're in the schools and they're teaching the people. The other product, their competitors are teaching in the schools, their product line. And that's how they can do promotion better.
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OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
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Return on Investment
Avaya
  • As far as a negative impact on a surface level, not too much negative impact was to go right into that and we had the scare eight months ago. Well, we didn't know if Avaya was a product we were going to be able to continue with. But after this conference, we got the warm and fuzzies back. That is a product that we can keep for a number of years and they'll continue to grow and keep on upgrading it and stay current. So we'll be sticking with that.
Read full review
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management
application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).