Avaya Call Center Elite vs. Datatrack Eclipse CMS4
Avaya Call Center Elite vs. Datatrack Eclipse CMS4
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Call Center Elite | N/A | Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs. | N/A | |
Eclipse CMS4 | N/A | Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency. | N/A |
Avaya Call Center Elite | Datatrack Eclipse CMS4 | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya Call Center Elite | Datatrack Eclipse CMS4 | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Avaya Call Center Elite | Datatrack Eclipse CMS4 | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Call Center Elite | Datatrack Eclipse CMS4 | |
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Small Businesses | Bright Pattern Contact Center Score 9.7 out of 10 | Bright Pattern Contact Center Score 9.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.7 out of 10 | Bright Pattern Contact Center Score 9.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 7.9 out of 10 | Google Cloud Contact Center AI Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Call Center Elite | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | 8.0 (32 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Avaya Call Center Elite | Datatrack Eclipse CMS4 | |
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Likelihood to Recommend | Avaya | Datatrack |
Pros | Avaya | Datatrack |
Cons | Avaya | Datatrack |
Usability | Avaya | Datatrack No answers on this topic |
Support Rating | Avaya | Datatrack No answers on this topic |
Alternatives Considered | Avaya | Datatrack |
Return on Investment | Avaya | Datatrack |
ScreenShots |