What users are saying about
18 Ratings
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Score 7.7 out of 100
3 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Avaya Call Center Elite

I would recommend Avaya for a company that needs a stable environment up 24 hours/ 7 days a week. It is very stable. However, the configuration is more complex but gives you some flexibility.
Anonymous | TrustRadius Reviewer

Noble Systems

Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement. For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated. For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.
Bruce Hale | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya Call Center Elite
6.2
Noble Systems
9.0
Validate callers
Avaya Call Center Elite
5.0
Noble Systems
9.1
Outbound response
Avaya Call Center Elite
4.0
Noble Systems
8.2
Call forwarding
Avaya Call Center Elite
8.0
Noble Systems
9.1
Click-to-call (CTC)
Avaya Call Center Elite
3.0
Noble Systems
9.1
Warm transfer
Avaya Call Center Elite
8.0
Noble Systems
9.1
Predictive dialing
Avaya Call Center Elite
5.0
Noble Systems
9.1
REST APIs
Avaya Call Center Elite
7.0
Noble Systems
9.1
Call scripts
Avaya Call Center Elite
7.0
Noble Systems
9.1
Call tracking
Avaya Call Center Elite
6.0
Noble Systems
9.1
Multichannel integration
Avaya Call Center Elite
7.0
Noble Systems
9.1
CRM software integration
Avaya Call Center Elite
8.0
Noble Systems
9.1
Agent dashboard
Avaya Call Center Elite
Noble Systems
9.1
Interactive voice response
Avaya Call Center Elite
Noble Systems
9.1

Workforce Optimization (WFO)

Avaya Call Center Elite
7.5
Noble Systems
9.1
Inbound call routing
Avaya Call Center Elite
8.0
Noble Systems
9.1
Omnichannel inbound routing
Avaya Call Center Elite
7.0
Noble Systems
9.1
Recording
Avaya Call Center Elite
7.0
Noble Systems
9.1
Quality management
Avaya Call Center Elite
8.0
Noble Systems
9.1
Call analytics
Avaya Call Center Elite
7.0
Noble Systems
9.1
Historical reporting
Avaya Call Center Elite
8.0
Noble Systems
9.1
Live reporting
Avaya Call Center Elite
8.0
Noble Systems
9.1
Customer interaction analytics
Avaya Call Center Elite
7.0
Noble Systems
9.1
Customer surveys
Avaya Call Center Elite
Noble Systems
9.1

Pros

Avaya Call Center Elite

  • Avaya delivers a strong platform, we rarely have any issue with the product.
  • They offer good support for software and hardware.
  • There is a good redundancy, who permit us to do maintenance while conserving a 24h service.
Anonymous | TrustRadius Reviewer

Noble Systems

  • Local control: the Noble Maestro platform, once you learn it, enables you to control your call center right from your desk. You can add, delete, and skill users, you can build all of your IVR flows and change them as necessary (like for holiday closures, etc)
  • User interface design: I built the pop-up windows for each queue, and was able to design them to contain quick reference information for how to handle calls, and build an order number capture module from the IVR to the agent. In other words, I could prompt the customer to punch in their order number, then display it to the agent.
  • Technical support - their support group was easy to reach and easy to work with.
Daniel Dehner | TrustRadius Reviewer

Cons

Avaya Call Center Elite

  • The configuration of the system could be improved with a better-looking GUI.
  • They should offer more software base modules, instead of having a server for each little module.
Anonymous | TrustRadius Reviewer

Noble Systems

  • Selfishly, I would love for Noble to provide their own instance of gateways for SMS and Email. This is one area where additional vendors are required, to serve as the gateway to launch texts and emails. This opens opportunities for breaks that require additional resources to trace the root of the issue.
  • Some of Noble product offerings require extensive start-to-finish resources. While there is not much room for improvement, end-user should know some products require much more upfront work than others. Prerequisite courses and questionnaires are almost always required, along with on-site training. It should be made very clear, Noble has these requirements to absolutely ensure end-user are proficient in taking full advantage of the product, once released to Support.
  • Post-Upgrade testing is time-consuming, especially if the number of products utilized is extensive. While Noble deploys most all upgrades to a DEV environment and engages multiple resources when deploying to PROD, ensuring all products don't resort to "Default" isn't 100%. End-User is required to complete significant testing, too, but there are opportunities for misses, that may result in production impact. Upgrades, with testing, could take 4-6 hours.
Bruce Hale | TrustRadius Reviewer

Support Rating

Avaya Call Center Elite

No score
No answers yet
No answers on this topic

Noble Systems

Noble Systems 9.1
Based on 1 answer
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
Bruce Hale | TrustRadius Reviewer

Alternatives Considered

Avaya Call Center Elite

We use both platforms, but for inbound we use mostly Avaya Aura Call Center Elite as it provides integrations with Cisco ICM. It is also stronger when you have more than 1000 skills and routing strategies. It requires less maintenance to keep stability.
Anonymous | TrustRadius Reviewer

Noble Systems

Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
Daniel Dehner | TrustRadius Reviewer

Return on Investment

Avaya Call Center Elite

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Noble Systems

  • Positive: it gave us a cloud-based call center with recorded calls and a QA platform, which was a great step up from what we had
  • Positive: it allowed for flexibility when we needed to expand to an outsourced location for the holidays.
  • Negative: the pricing equation was difficult to understand, and the sales rep, although knowledgeable, was not very transparent and we had several surprises in pricing after signing our agreement. There was a point right after signing the contract with them that the CFO and I sought to back out due to this.
  • Negative: the call center did not run smoothly. I spent approximately 20% of my time for almost 2 years troubleshooting problems with the system and managing fixes. There was always somebody in the call center with a "noble issue".
Daniel Dehner | TrustRadius Reviewer

Pricing Details

Avaya Call Center Elite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Noble Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya Call Center Elite
7.0
Noble Systems
9.1

Support Rating

Avaya Call Center Elite
Noble Systems
9.1

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