Avaya UCaaS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya UCaaS
Score 8.0 out of 10
N/A
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
Pricing
Avaya UCaaS
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Avaya UCaaS
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya UCaaS
Considered Both Products
Avaya UCaaS
Chose Avaya UCaaS
global coverage without international dialling codes for overseas local numbers
Chose Avaya UCaaS
We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
Chose Avaya UCaaS
SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no …
Chose Avaya UCaaS
AVaya is superior in its voice feature set
Chose Avaya UCaaS
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who …
Chose Avaya UCaaS
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
Chose Avaya UCaaS
In our proof of concept, Avaya OneCloud UCaaS came out as our top pick, based on seamless integration to our various systems, like Service Now and Smarsh.
Chose Avaya UCaaS
ACO seems to be better value for our business and is at least as easy to use as the other simialr programs that we have used in the past.
Chose Avaya UCaaS
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya …
Chose Avaya UCaaS
We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country. The …
Chose Avaya UCaaS

Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.

Avaya is very user friendly and easy to manage in terms of operation support and user training.

Chose Avaya UCaaS
We have recently changed from Avaya to Microsoft Teams and being honest, MS Teams seems way better than Avaya, since it is much more stable and is completelly connected with our contacts database and emails.
Chose Avaya UCaaS
We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.
Chose Avaya UCaaS
We have used Adobe connect but Avaya ACE provides more out of box features and easier to configure.
Chose Avaya UCaaS
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge …
Chose Avaya UCaaS
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product …
Top Pros
Top Cons
Features
Avaya UCaaS
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya UCaaS
6.0
18 Ratings
30% below category average
High quality audio7.918 Ratings
High quality video7.015 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya UCaaS
7.6
11 Ratings
5% below category average
Desktop sharing7.611 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya UCaaS
7.6
12 Ratings
5% below category average
Calendar integration7.012 Ratings
Meeting initiation7.212 Ratings
Record meetings / events6.910 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya UCaaS
8.1
12 Ratings
5% above category average
Live chat7.112 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya UCaaS
7.4
15 Ratings
1% below category average
User authentication7.414 Ratings
Participant roles & permissions7.415 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya UCaaS
7.5
21 Ratings
8% below category average
Hosted PBX7.914 Ratings
Multi-level Interactive Voice Response (IVR)7.414 Ratings
Directory of employee names6.019 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya UCaaS
7.6
21 Ratings
8% below category average
Answering rules8.620 Ratings
Call recording9.016 Ratings
Call park7.916 Ratings
Call screening7.115 Ratings
Message alerts8.919 Ratings
Business SMS/External Messaging7.411 Ratings
Online Fax5.59 Ratings
Voicemail Transcription6.716 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya UCaaS
8.2
19 Ratings
5% below category average
Mobile app for iOS7.814 Ratings
Mobile app for Android8.716 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya UCaaS
7.0
14 Ratings
6% below category average
Centralized communications management7.313 Ratings
Team messaging6.611 Ratings
Team document sharing7.09 Ratings
Call and meeting analytics7.213 Ratings
Best Alternatives
Avaya UCaaS
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternatives
User Ratings
Avaya UCaaS
Likelihood to Recommend
8.4
(97 ratings)
Likelihood to Renew
8.5
(5 ratings)
Usability
6.6
(5 ratings)
Availability
8.7
(4 ratings)
Performance
6.2
(4 ratings)
Support Rating
7.4
(80 ratings)
In-Person Training
6.8
(2 ratings)
Online Training
9.1
(1 ratings)
Implementation Rating
6.0
(4 ratings)
Configurability
5.5
(2 ratings)
Contract Terms and Pricing Model
9.5
(2 ratings)
Ease of integration
9.1
(1 ratings)
Product Scalability
5.9
(2 ratings)
Professional Services
10.0
(1 ratings)
Vendor post-sale
8.2
(2 ratings)
Vendor pre-sale
7.7
(2 ratings)
User Testimonials
Avaya UCaaS
Likelihood to Recommend
Avaya
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
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Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Read full review
Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
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Likelihood to Renew
Avaya
I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review
Usability
Avaya
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
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Reliability and Availability
Avaya
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review
Performance
Avaya
We have not been faced to any performance issue.
Read full review
Support Rating
Avaya
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
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In-Person Training
Avaya
whilst on site it was delivered by teams to the desks , not the fault of the trainer
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Online Training
Avaya
The online training was clear and effective.
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Implementation Rating
Avaya
Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
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Alternatives Considered
Avaya
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
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Scalability
Avaya
Scalability was less important for our organization as our needs are quite stable.
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Return on Investment
Avaya
  • This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
  • It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
  • If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed
Read full review
ScreenShots