Avaya Cloud Office vs Avaya OneCloud UCaaS

Likelihood to Recommend

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.

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Ana Cristina

Analista TI

GerdauMining & Metals, 1001-5000 employees

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I recommend Avaya Spaces for all companies. Meetings today can be virtual rather than face-to-face. The reduction in expenses with travel and airline tickets is very large. It is necessary to update and use what technology has to offer us. Avaya is all in the cloud, has simple management and easy to add and invite new users.

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Bruno Carvalho

Computer Security Specialist

Grupo BoticárioChemicals, 5001-10,000 employees

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Pros

Company's promise of providing Gold Standard of Cloud Five9 availability.
Very responsive customer support and support directly from Avaya and not Ring Central.
Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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Assembly rooms for recurring meetings
Task tracking by room and by individual
Articulation with Calendar to schedule meeting rooms
Historically saved documents
Chat between connected users
Access to the platform without the need to install programs
Immediate and highly effective technical advice

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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Cons

Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
Directory integration works fine, but sometimes doesn't sync up users.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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Alfred Brock

Communications Specialist

Yazaki North AmericaAutomotive, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Avaya OneCloud UCaaS 7.3

Based on 1 answer

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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Diana Gervasio

Reponsable de Alianzas

Fundación Huerta NiñoNon-profit Organization Management, 11-50 employees

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Support Rating

Avaya Cloud Office 8.7

Based on 16 answers

Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.

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Nisha Agrawal

Senior Program Manager

InfosysInformation Technology & Services, 10,001+ employees

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Avaya OneCloud UCaaS 8.6

Based on 23 answers

I have nothing negative to comment on Avaya support. I have known the manufacturer for many years and have always been a reference in the communication market. The telephone service is very good and works in our local language. The waiting time is also great and the problems are solved.

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Gabriel Silva

Analista de sistema

NaturaChemicals, 201-500 employees

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Alternatives Considered

No answers on this topic

The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.

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Verified User

Engineer in Information Technology

Telecommunications Company, 1001-5000 employees

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Return on Investment

999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
Nvidia AI based partnership has increased the demand.
Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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Single number reach has helped our operations team to be connected anytime required.
Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
Voice Quality is extremely good and helps in getting many ppl in conference with ease.
Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No