What users are saying about
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117 Ratings
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93 Ratings

Avaya Cloud Office

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117 Ratings
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Score 7.7 out of 100

Avaya OneCloud UCaaS

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93 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Avaya OneCloud UCaaS is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
52 Ratings
9.6

Avaya OneCloud UCaaS

96%
31 Ratings

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings

Avaya OneCloud UCaaS

N/A
0 Ratings

Usability

Avaya Cloud Office

N/A
0 Ratings
9.2

Avaya OneCloud UCaaS

92%
4 Ratings

Availability

Avaya Cloud Office

N/A
0 Ratings
9.7

Avaya OneCloud UCaaS

97%
3 Ratings

Performance

Avaya Cloud Office

N/A
0 Ratings
9.5

Avaya OneCloud UCaaS

95%
3 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
49 Ratings
9.8

Avaya OneCloud UCaaS

98%
29 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Avaya OneCloud UCaaS

N/A
0 Ratings

Contract Terms and Pricing Model

Avaya Cloud Office

N/A
0 Ratings
9.1

Avaya OneCloud UCaaS

91%
3 Ratings

Professional Services

Avaya Cloud Office

N/A
0 Ratings
9.6

Avaya OneCloud UCaaS

96%
2 Ratings

Likelihood to Recommend

Avaya Cloud Office

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
JESSICA FOSTER | TrustRadius Reviewer

Avaya OneCloud UCaaS

On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
Vitor Santos | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Bruno Almeida | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
Cory Bayly | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
Alfred Brock | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19.99 per month per user

Avaya OneCloud UCaaS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Avaya Cloud Office

Avaya Cloud Office 6.8
Based on 2 answers
I would like to have better communication with the support teams and do not want to have to port to a new system.
Jason Boyd | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Usability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.2
Based on 4 answers
Avaya Spaces is easy to use and provides a friendly and intuitive interface to create and manage meeting rooms called Spaces. We created one for each IT area within our department. It's easy to add a password for privacy and invite other colleagues with an email invitation or direct link. During the meeting, the icons are intuitive to activate and deactivate the camera and microphone as well.
Arthur Rocha | TrustRadius Reviewer

Reliability and Availability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.7
Based on 3 answers
We have never had problems with Avaya Spaces instabilities or inoperability. I believe the Avaya server is Tier3 with 99.9% availability. The meeting rooms are always active and can be accessed from anywhere and from any device because it has an official app on Android and iOS. I do not recommend going through the browser in meeting rooms because the experience is not so positive.
Arthur Rocha | TrustRadius Reviewer

Performance

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.5
Based on 3 answers
The software is really great, the only problem being the integration with email platforms like Outlook. It is necessary to create a plugin to optimize the invitation experience. But I have nothing to complain about the rest. It's perfect, the experience during the meetings and the audio and image quality are differentiated and with excellent quality. Avaya Spaces works great on PC, web and apps and gives us a lot of mobility.
Arthur Rocha | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 8.8
Based on 49 answers
I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
Anonymous | TrustRadius Reviewer

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.8
Based on 29 answers
The support is good. Avaya is one of the largest companies in this area of ​​unified communications. Support can be activated by phone and email. Our team has already triggered a few times and from what they told me everything was normal and fast. The price is a little expensive but I believe it is worth buying together for more security.
Bruno Carvalho | TrustRadius Reviewer

Implementation Rating

Avaya Cloud Office

Avaya Cloud Office 5.0
Based on 2 answers
Seemless implementation with La Cappa
Jatin Haria | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Avaya OneCloud UCaaS

I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 9.1
Based on 3 answers
The pricing is fair. In this day in age, you tend to get what you pay for. Good products and services that are reliable and efficient come at a cost and this cost was fair
Adriane Carter-Lovell | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • Quick and easy calls so we can provide quick and easy help for users.
  • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
  • negative would be not all the users use Avaya because of other communication methods.
Ismail Gun | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.
Anonymous | TrustRadius Reviewer

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