Avaya Cloud Office vs Avaya OneCloud UCaaS

• Company's promise of providing Gold Standard of Cloud Five9 availability.
• Very responsive customer support and support directly from Avaya and not Ring Central.
• Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
• One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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• User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
• The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
• Link and file sharing with other participants.
• Chat with all participants and individual.

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• Application support is abysmal. Very slow to respond.
• Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
• The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
• Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
• No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.

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• I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
• The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

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• Quick and easy calls so we can provide quick and easy help for users.
• Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
• negative would be not all the users use Avaya because of other communication methods.

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• Single number reach has helped our operations team to be connected anytime required.
• Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
• Voice Quality is extremely good and helps in getting many ppl in conference with ease.
• Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

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