6 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Avaya Cloud Office

Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road. Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.
Matthew Strickland | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • IVR Management
  • Voicemail to Text / Voicemail to Email
  • Video Conferencing
  • User Management
Matthew Strickland | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Needs more ring customization on phones.
  • Admin console could have better descriptions of what each function does.
  • Custom Rules can cause issues if you are not careful.
Matthew Strickland | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 10.0
Based on 1 answer
Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.
Matthew Strickland | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • Positive: Helped our customers with better phone systems.
  • Positive: It is easier than ever to receive calls when out of the office.
  • Negative: Is a steep learning curve for users of extremely old phone systems.
Matthew Strickland | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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