Avaya Cloud Office vs Cisco Hosted Unified Communications Services

• Company's promise of providing Gold Standard of Cloud Five9 availability.
• Very responsive customer support and support directly from Avaya and not Ring Central.
• Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
• One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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• VoIP best practices
• UC and IM
• Centralized management and provisioning
• Reduced OPEX/CAPEX in the implementation
• Security and integration with other UC platforms using SIP (Except Lync)

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• When we used it, there were some bugs where incoming calls did not always show up.
• Customers would sometimes complain the number came over as "spam" and not our work #.
• Video integration on app could be a bit improved on connection and functionality.

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• Integration with contact center plaforms
• Integration with other UC platforms
• Lower the tennant size and clusters capacity
• Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

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• In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
• Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
• The app has been great for setting up meetings and project communication in group messages.

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• Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
• The licensing is perpetual, the only associated cost with the licenses are SWSS.
• Desktop sharing isn't a functionality.
• Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

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