Avaya Cloud Office vs Cisco Hosted Unified Communications Services

• IVR Management
• Voicemail to Text / Voicemail to Email
• Video Conferencing
• User Management

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• VoIP best practices
• UC and IM
• Centralized management and provisioning
• Reduced OPEX/CAPEX in the implementation
• Security and integration with other UC platforms using SIP (Except Lync)

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• Needs more ring customization on phones.
• Admin console could have better descriptions of what each function does.
• Custom Rules can cause issues if you are not careful.

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• Integration with contact center plaforms
• Integration with other UC platforms
• Lower the tennant size and clusters capacity
• Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

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• Positive: Helped our customers with better phone systems.
• Positive: It is easier than ever to receive calls when out of the office.
• Negative: Is a steep learning curve for users of extremely old phone systems.

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• Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
• The licensing is perpetual, the only associated cost with the licenses are SWSS.
• Desktop sharing isn't a functionality.
• Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

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