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120 Ratings
6 Ratings

Avaya Cloud Office

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120 Ratings
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Score 7.7 out of 100
6 Ratings
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Score 6 out of 100

Attribute Ratings

  • Avaya Cloud Office is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
53 Ratings
8.0

Cisco UC-One

80%
1 Rating

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings

Cisco UC-One

N/A
0 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
50 Ratings

Cisco UC-One

N/A
0 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Cisco UC-One

N/A
0 Ratings

Likelihood to Recommend

Avaya

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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Cisco

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Pros

Avaya

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
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Cisco

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
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Cons

Avaya

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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Cisco

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
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Pricing Details

Avaya Cloud Office

Starting Price

$19.99 per month per user

Editions & Modules

Avaya Cloud Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco UC-One

    Starting Price

    Editions & Modules

    Cisco UC-One editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Avaya

      I would like to have better communication with the support teams and do not want to have to port to a new system.
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      Cisco

      No answers on this topic

      Support Rating

      Avaya

      I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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      Cisco

      No answers on this topic

      Implementation Rating

      Avaya

      Seemless implementation with La Cappa
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      Cisco

      No answers on this topic

      Alternatives Considered

      Avaya

      No answers on this topic

      Cisco

      Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
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      Return on Investment

      Avaya

      • Quick and easy calls so we can provide quick and easy help for users.
      • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
      • negative would be not all the users use Avaya because of other communication methods.
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      Cisco

      • The services as a whole are a better feature set for a better price.
      • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
      • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
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