Likelihood to Recommend Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.
Read full review Pros User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats. The management interface for recordings is made in the rooms with the possibility of downloading them to the location. Link and file sharing with other participants. Chat with all participants and individual. Read full review Local routing on remote branches Telephony features flexibility Different endpoint alternatives for all use cases Real integration with other systems or platforms Read full review Cons Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings Although it's adequate a slightly more intuitive UI would be helpful More integrated reporting at the end-user level. Read full review The setup flow was limited, unclear, and was not working for a while, IT didn't manage to fix it. The UI looks terribly old, not even a little bit looking like a hardphone. More options during a call. Read full review Likelihood to Renew I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review Usability There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Read full review All main features is very easy to access and use, only pressing a button or two (when you need to page up or page down the features set!) in the desk phone or a click of the mouse to place a call, start a chat, video call or a meeting. Very straight forward.
Read full review Reliability and Availability Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review Performance We have not been faced to any performance issue.
Read full review Support Rating The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
Read full review Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Read full review In-Person Training whilst on site it was delivered by teams to the desks , not the fault of the trainer
Read full review Online Training The online training was clear and effective.
Read full review Implementation Rating Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
Read full review Alternatives Considered Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
Read full review As we all know,Cisco is one of the best and trusted companies when it comes to networking,most of our materials were all Cisco,Cisco routers,Cisco IP phones..etc They're more handy and easy to use and don't require an IT experience,I used an IP phone to receive a call,and it was very easy to use and the sound was clear,here it comes the good configuration of a Cisco Voip PBx
Read full review Scalability Scalability was less important for our organization as our needs are quite stable.
Read full review Return on Investment This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed Read full review Positive impact is users are happy with service provided by Cisco VoIP PBX. End-users are happy by using multiple functions like conferencing, transferring, call park, etc. Read full review ScreenShots