What users are saying about
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64 Ratings
17 Ratings

Avaya Cloud Office

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64 Ratings
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Score 7.7 out of 100
17 Ratings
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Score 8 out of 100

Likelihood to Recommend

Avaya Cloud Office

The solution is innovative aggregating all the corporate communication features that can be used from anywhere and from any device. Avaya Cloud Office is very good because it has cloud management and is easy to use, manage and install. It provides economy and flexibility giving the opportunity to produce from anywhere in times of pandemic. It is something I would recommend and would recommend yes to other colleagues from other companies of any size.
Carlos Santos | TrustRadius Reviewer

Cisco VoIP PBX

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.
Anonymous | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Cisco VoIP PBX

  • Handles endpoint properly, like Cisco phone, voice gateway, etc.
  • It's scalable, users can be added in [the] future, use [the] internet for calling instead of [a] traditional analog line.
  • Good voice quality, easy to use.
mandeep singh | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • The support for setting up the system and knowing how to use it is average to poor
  • Trouble shooting things that aren't working properly is difficult
  • Support for being a portal administrator is average to poor
  • There is a 1-2 second gap between when a call is received and you can hear the caller. No one seems to be able to explain why that occurs and whether it can be fixed.
Victorian Group | TrustRadius Reviewer

Cisco VoIP PBX

  • There are no outstanding issues with this system to-date.
  • Aesthetically speaking, the actual devise could use a sleeker and less "boxy" look.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 9.6
Based on 27 answers
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
Nisha Agrawal | TrustRadius Reviewer

Cisco VoIP PBX

Cisco VoIP PBX 8.0
Based on 2 answers
Cisco offers online instruction on the use of the VoIP but it has to be sought out. Likely, the do offer additional support but this is managed by our IT department so it is difficult to determine just how accessible Cisco has been regarding the implementation and ongoing support for this product.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Cisco VoIP PBX

I have used avaya voi PBX, but I don't see that is being used more nowdays, because Cisco has been upgrading [their] VoIP PBX with enhanced features. Can not say avaya VoIP PBX is bad, but if I compare Cisco VoIP PBX with avaya VoIP PBX, I feel Cisco VoIP PBX would [have the] upper hand.
mandeep singh | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • The software, to date, has seen us collaborate and complete assignments from different locations- it has seen our organization continue with its activities even after individuals were advised to work from home due to COVID 19 pandemic.
  • The software helped us with our call system. It offers quality calls, allowing my team members to communicate quickly and share ideas.
  • One negative impact we have with the software is disconnecting calls automatically. It is agitating to be cut off when in the middle of a conversation.
Abigail Garcia | TrustRadius Reviewer

Cisco VoIP PBX

  • Positive impact is users are happy with service provided by Cisco VoIP PBX.
  • End-users are happy by using multiple functions like conferencing, transferring, call park, etc.
mandeep singh | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco VoIP PBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Add comparison