What users are saying about
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117 Ratings
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Top Rated
263 Ratings

Avaya Cloud Office

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117 Ratings
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Score 7.7 out of 100

Dialpad Talk

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Top Rated
263 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Avaya Cloud Office is rated higher in 1 area: Support Rating
  • Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
52 Ratings
8.7

Dialpad Talk

87%
151 Ratings

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings
9.1

Dialpad Talk

91%
1 Rating

Usability

Avaya Cloud Office

N/A
0 Ratings
8.8

Dialpad Talk

88%
18 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
49 Ratings
6.6

Dialpad Talk

66%
71 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Dialpad Talk

N/A
0 Ratings

Likelihood to Recommend

Avaya Cloud Office

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
JESSICA FOSTER | TrustRadius Reviewer

Dialpad Talk

Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Ryan Helder | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Dialpad Talk

  • Manages the calls that need to be returned.
  • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
  • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
Anonymous | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
Cory Bayly | TrustRadius Reviewer

Dialpad Talk

  • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
  • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
  • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
Matt Halleck | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19.99 per month per user

Avaya Cloud Office Editions & Modules

Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Likelihood to Renew

Avaya Cloud Office

Avaya Cloud Office 6.8
Based on 2 answers
I would like to have better communication with the support teams and do not want to have to port to a new system.
Jason Boyd | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
Anonymous | TrustRadius Reviewer

Usability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 8.8
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 8.8
Based on 49 answers
I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
Anonymous | TrustRadius Reviewer

Dialpad Talk

Dialpad Talk 6.6
Based on 71 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Implementation Rating

Avaya Cloud Office

Avaya Cloud Office 5.0
Based on 2 answers
Seemless implementation with La Cappa
Jatin Haria | TrustRadius Reviewer

Dialpad Talk

No score
No answers yet
No answers on this topic

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Dialpad Talk

I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Gina Yfarraguerri | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • Quick and easy calls so we can provide quick and easy help for users.
  • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
  • negative would be not all the users use Avaya because of other communication methods.
Ismail Gun | TrustRadius Reviewer

Dialpad Talk

  • Positive- better work/life balance therefore better retention rates and employee happiness
  • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
  • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

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