Avaya Cloud Office vs Dialpad Talk

Likelihood to Recommend

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.

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Ana Cristina

Analista TI

GerdauMining & Metals, 1001-5000 employees

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Dialpad Talk is well suited for in office as well as remote/ on the go office environments. If your cell phone is your primary phone, it allows you to answer phones directly to your "office line" without having to give your Cell phone information out.

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Verified User

Manager in Other

Hospital & Health Care Company, 11-50 employees

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Pros

Company's promise of providing Gold Standard of Cloud Five9 availability.
Very responsive customer support and support directly from Avaya and not Ring Central.
Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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Easy to set up – be up and running in minutes.
Easy to manage – web GUI makes management simple.
Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.

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NICOLAS DIAZ

LOGISTICS COORDINATOR

EDGE LOGISITICSLogistics & Supply Chain, 51-200 employees

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Cons

Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
Directory integration works fine, but sometimes doesn't sync up users.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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I personally think Dialpad needs to be more wireless. I have a hard time leaving my desk because I have a wired headset on all day and the wireless ones (allowed) do not allow me the functionality I need to answer phones as I need.
I would love to see a messaging feature in Dialpad that will [allow] us to send messages.
I would like to see more keyboard features as shortcuts.

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Verified User

Employee in Other

Medical Practice Company, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

Dialpad Talk 8.5

Based on 16 answers

The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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Gregg Skala

Computer and Information Systems Manager

Neuco, Inc.Wholesale, 51-200 employees

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Support Rating

Avaya Cloud Office 8.7

Based on 16 answers

Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.

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Nisha Agrawal

Senior Program Manager

InfosysInformation Technology & Services, 10,001+ employees

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Dialpad Talk 7.0

Based on 70 answers

Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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Verified User

Administrator in Corporate

Insurance Company, 11-50 employees

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Alternatives Considered

No answers on this topic

We used to use 8x8 Express and while we liked it, we found that Dialpad had more features (like syncing events, emails & shared documents via G-Suite) - especially the awesome Voice Intelligence (call transcription) feature. Dialpad will even transcribe a voicemail while it's happening, so can read the text while you're on another call. 8x8 Express did not provide this and had a similar price point to Dialpad. We also found Dialpad to be more user-friendly than 8x8 Express - especially when using the web version. Both 8x8 Express and Dialpad have web meeting / conferencing built in. I must also say that Dialpad customer service is quite impressive.

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Verified User

C-Level Executive in Corporate

Human Resources Company, 1-10 employees

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Return on Investment

999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
Nvidia AI based partnership has increased the demand.
Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.

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Ujjwal Goel

Implementation Professional

BTTelecommunications, 10,001+ employees

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Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.

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Jonatan Serna

Supervisor

Edge LogisticsTransportation/Trucking/Railroad, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Avaya Cloud Office Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dialpad Talk Editions & Modules

Edition

Standard	$20.00¹
Pro	$30.00¹
Enterprise	Contact sales team

per user/per month

Additional Pricing Details

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