Avaya UCaaS vs. Evolve IP Unified Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya UCaaS
Score 8.0 out of 10
N/A
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
Evolve IP Unified Communications
Score 8.0 out of 10
N/A
Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging.N/A
Pricing
Avaya UCaaSEvolve IP Unified Communications
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya UCaaSEvolve IP Unified Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya UCaaSEvolve IP Unified Communications
Top Pros
Top Cons
Features
Avaya UCaaSEvolve IP Unified Communications
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya UCaaS
6.0
18 Ratings
30% below category average
Evolve IP Unified Communications
-
Ratings
High quality audio7.918 Ratings00 Ratings
High quality video7.015 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya UCaaS
7.6
11 Ratings
5% below category average
Evolve IP Unified Communications
-
Ratings
Desktop sharing7.611 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya UCaaS
7.6
12 Ratings
5% below category average
Evolve IP Unified Communications
-
Ratings
Calendar integration7.012 Ratings00 Ratings
Meeting initiation7.212 Ratings00 Ratings
Record meetings / events6.910 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya UCaaS
8.1
12 Ratings
5% above category average
Evolve IP Unified Communications
-
Ratings
Live chat7.112 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya UCaaS
7.4
15 Ratings
1% below category average
Evolve IP Unified Communications
-
Ratings
User authentication7.414 Ratings00 Ratings
Participant roles & permissions7.415 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya UCaaS
7.5
21 Ratings
8% below category average
Evolve IP Unified Communications
5.0
4 Ratings
48% below category average
Hosted PBX7.914 Ratings7.04 Ratings
Multi-level Interactive Voice Response (IVR)7.414 Ratings6.04 Ratings
Directory of employee names6.019 Ratings6.04 Ratings
User templates00 Ratings5.02 Ratings
Call reports00 Ratings1.04 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya UCaaS
7.6
21 Ratings
8% below category average
Evolve IP Unified Communications
4.0
4 Ratings
71% below category average
Answering rules8.620 Ratings5.04 Ratings
Call recording9.016 Ratings2.03 Ratings
Call park7.916 Ratings5.03 Ratings
Call screening7.115 Ratings4.04 Ratings
Message alerts8.919 Ratings4.04 Ratings
Business SMS/External Messaging7.411 Ratings00 Ratings
Online Fax5.59 Ratings00 Ratings
Voicemail Transcription6.716 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya UCaaS
8.2
19 Ratings
5% below category average
Evolve IP Unified Communications
7.0
2 Ratings
17% below category average
Mobile app for iOS7.814 Ratings7.02 Ratings
Mobile app for Android8.716 Ratings7.02 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya UCaaS
7.0
14 Ratings
6% below category average
Evolve IP Unified Communications
-
Ratings
Centralized communications management7.313 Ratings00 Ratings
Team messaging6.611 Ratings00 Ratings
Team document sharing7.09 Ratings00 Ratings
Call and meeting analytics7.213 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Avaya UCaaS
-
Ratings
Evolve IP Unified Communications
5.0
2 Ratings
49% below category average
Audio conferencing00 Ratings4.02 Ratings
Video screen sharing00 Ratings5.01 Ratings
Instant messaging00 Ratings6.01 Ratings
Best Alternatives
Avaya UCaaSEvolve IP Unified Communications
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya UCaaSEvolve IP Unified Communications
Likelihood to Recommend
8.4
(97 ratings)
1.0
(4 ratings)
Likelihood to Renew
8.5
(5 ratings)
-
(0 ratings)
Usability
6.6
(5 ratings)
-
(0 ratings)
Availability
8.7
(4 ratings)
-
(0 ratings)
Performance
6.2
(4 ratings)
-
(0 ratings)
Support Rating
7.4
(80 ratings)
1.0
(1 ratings)
In-Person Training
6.8
(2 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
6.0
(4 ratings)
-
(0 ratings)
Configurability
5.5
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.7
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya UCaaSEvolve IP Unified Communications
Likelihood to Recommend
Avaya
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review
Evolve IP
I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
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Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Read full review
Evolve IP
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Read full review
Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
Read full review
Evolve IP
  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Read full review
Likelihood to Renew
Avaya
I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review
Evolve IP
No answers on this topic
Usability
Avaya
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
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Evolve IP
No answers on this topic
Reliability and Availability
Avaya
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
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Evolve IP
No answers on this topic
Performance
Avaya
We have not been faced to any performance issue.
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Evolve IP
No answers on this topic
Support Rating
Avaya
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
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Evolve IP
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
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In-Person Training
Avaya
whilst on site it was delivered by teams to the desks , not the fault of the trainer
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Evolve IP
No answers on this topic
Online Training
Avaya
The online training was clear and effective.
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Evolve IP
No answers on this topic
Implementation Rating
Avaya
Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
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Evolve IP
No answers on this topic
Alternatives Considered
Avaya
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
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Evolve IP
We switched from 8x8 due to voice quality issues.
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Scalability
Avaya
Scalability was less important for our organization as our needs are quite stable.
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Evolve IP
No answers on this topic
Return on Investment
Avaya
  • This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
  • It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
  • If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed
Read full review
Evolve IP
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Read full review
ScreenShots