What users are saying about
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117 Ratings
2 Ratings

Avaya Cloud Office

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117 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.9

    FluentCloud

    89%
    FluentCloud ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    User templates

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call reports

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Call Management

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.4

    FluentCloud

    84%
    FluentCloud ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    5.6
    56%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    2 Ratings

    Call park

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.0

    FluentCloud

    70%
    FluentCloud ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile apps

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    5.0

    FluentCloud

    50%
    FluentCloud ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Attribute Ratings

    • FluentCloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.6

    Avaya Cloud Office

    86%
    52 Ratings
    9.6

    FluentCloud

    96%
    2 Ratings

    Likelihood to Renew

    6.8

    Avaya Cloud Office

    68%
    2 Ratings
    10.0

    FluentCloud

    100%
    1 Rating

    Support Rating

    8.8

    Avaya Cloud Office

    88%
    49 Ratings

    FluentCloud

    N/A
    0 Ratings

    Implementation Rating

    5.0

    Avaya Cloud Office

    50%
    2 Ratings

    FluentCloud

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya Cloud Office

    The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
    JESSICA FOSTER | TrustRadius Reviewer

    FluentCloud

    I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
    Janene Buck | TrustRadius Reviewer

    Pros

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
    Ujjwal Goel | TrustRadius Reviewer

    FluentCloud

    • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
    • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
    • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
    Melissa Almeida | TrustRadius Reviewer

    Cons

    Avaya Cloud Office

    • Application support is abysmal. Very slow to respond.
    • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
    • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
    • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
    • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
    Cory Bayly | TrustRadius Reviewer

    FluentCloud

    • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
    • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
    Janene Buck | TrustRadius Reviewer

    Pricing Details

    Avaya Cloud Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $19.99 per month per user

    Avaya Cloud Office Editions & Modules

    Additional Pricing Details

    FluentCloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $20 per user per month

    FluentCloud Editions & Modules

    Edition
    Essential$20.001
    Advanced$30.001
    Complete$45.001
    1. per user per month
    Additional Pricing Details
    Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

    Likelihood to Renew

    Avaya Cloud Office

    Avaya Cloud Office 6.8
    Based on 2 answers
    I would like to have better communication with the support teams and do not want to have to port to a new system.
    Jason Boyd | TrustRadius Reviewer

    FluentCloud

    FluentCloud 10.0
    Based on 1 answer
    At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
    Melissa Almeida | TrustRadius Reviewer

    Support Rating

    Avaya Cloud Office

    Avaya Cloud Office 8.8
    Based on 49 answers
    I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
    Anonymous | TrustRadius Reviewer

    FluentCloud

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Avaya Cloud Office

    Avaya Cloud Office 5.0
    Based on 2 answers
    Seemless implementation with La Cappa
    Jatin Haria | TrustRadius Reviewer

    FluentCloud

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Avaya Cloud Office

    No answers on this topic

    FluentCloud

    I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
    Janene Buck | TrustRadius Reviewer

    Return on Investment

    Avaya Cloud Office

    • Quick and easy calls so we can provide quick and easy help for users.
    • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
    • negative would be not all the users use Avaya because of other communication methods.
    Ismail Gun | TrustRadius Reviewer

    FluentCloud

    • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
    • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
    Melissa Almeida | TrustRadius Reviewer

    Screenshots

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