What users are saying about

Avaya Cloud Office vs Fuze

Avaya Cloud Office
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80 Ratings
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Fuze
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Top Rated
194 Ratings

Avaya Cloud Office

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80 Ratings
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Score 7.6 out of 100

Based on 80 reviews and ratings

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Fuze

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Top Rated
194 Ratings
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Score 7.6 out of 100

Based on 194 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.4

    Fuze

    74%
    Fuze ranks higher in 5/5 features
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.2
    72%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.9
    69%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.5
    75%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    Call Management

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.5

    Fuze

    75%
    Fuze ranks higher in 4/4 features
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.4
    74%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    7.1
    71%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.7
    77%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.2

    Fuze

    82%
    Fuze ranks higher in 2/2 features
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.8
    78%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Avaya Cloud Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.7

    Avaya Cloud Office

    87%
    34 Ratings
    7.5

    Fuze

    75%
    115 Ratings

    Likelihood to Renew

    Avaya Cloud Office

    N/A
    0 Ratings
    7.0

    Fuze

    70%
    20 Ratings

    Usability

    Avaya Cloud Office

    N/A
    0 Ratings
    7.4

    Fuze

    74%
    12 Ratings

    Availability

    Avaya Cloud Office

    N/A
    0 Ratings
    8.7

    Fuze

    87%
    4 Ratings

    Performance

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    9.0

    Avaya Cloud Office

    90%
    33 Ratings
    7.0

    Fuze

    70%
    161 Ratings

    In-Person Training

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Avaya Cloud Office

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    Avaya Cloud Office

    N/A
    0 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Product Scalability

    Avaya Cloud Office

    N/A
    0 Ratings
    7.5

    Fuze

    75%
    3 Ratings

    Likelihood to Recommend

    Avaya Cloud Office

    Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.

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    Howard Feist | TrustRadius Reviewer
    Howard Feist
    View all 115 answers on this topic

    Pros

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.

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    Ujjwal Goel | TrustRadius Reviewer
    Ujjwal Goel
    View all 34 answers on this topic

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.

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    Wendy Wilcox | TrustRadius Reviewer
    Wendy Wilcox
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    Cons

    Avaya Cloud Office

    • When we used it, there were some bugs where incoming calls did not always show up.
    • Customers would sometimes complain the number came over as "spam" and not our work #.
    • Video integration on app could be a bit improved on connection and functionality.

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    Brandon Losover | TrustRadius Reviewer
    Brandon Losover
    View all 34 answers on this topic

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 115 answers on this topic

    Pricing Details

    Avaya Cloud Office

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Avaya Cloud Office Editions & Modules

    —
    Additional Pricing Details
    —

    Fuze

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $15 per month

    Fuze Editions & Modules

    Edition
    US Outbound$0.021
    Fuze Meetings$152
    1. Per Minute
    2. Per User/Per Month
    Additional Pricing Details
    https://www.fuze.com/fuze-plans

    Likelihood to Renew

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.0
    Based on 20 answers
    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 20 answers on this topic

    Usability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.4
    Based on 12 answers
    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 12 answers on this topic

    Reliability and Availability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.7
    Based on 4 answers
    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Performance

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.0
    Based on 4 answers
    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 4 answers on this topic

    Support Rating

    Avaya Cloud Office

    Avaya Cloud Office 9.0
    Based on 33 answers
    It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.

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    Carlos Santos | TrustRadius Reviewer
    Carlos Santos
    View all 33 answers on this topic

    Fuze

    Fuze 7.0
    Based on 161 answers
    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.

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    John Dennis | TrustRadius Reviewer
    John Dennis
    View all 161 answers on this topic

    In-Person Training

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.0
    Based on 2 answers
    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 2 answers on this topic

    Online Training

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 9.0
    Based on 2 answers
    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 2 answers on this topic

    Implementation Rating

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.9
    Based on 186 answers
    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.

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    Danielle Bulla | TrustRadius Reviewer
    Danielle Bulla
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    Alternatives Considered

    Avaya Cloud Office

    No answers on this topic

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.

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    Justin Lacroix | TrustRadius Reviewer
    Justin Lacroix
    View all 115 answers on this topic

    Scalability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.5
    Based on 3 answers
    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 3 answers on this topic

    Return on Investment

    Avaya Cloud Office

    • In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
    • Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
    • The app has been great for setting up meetings and project communication in group messages.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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    Mikey Romero | TrustRadius Reviewer
    Mikey Romero
    View all 115 answers on this topic

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