Avaya Cloud Office vs Fuze | TrustRadius

What users are saying about

Score 8.2 out of 10

Based on 6 reviews and ratings

Score 7.6 out of 10

Based on 168 reviews and ratings

Calculate Fuze ROI

Feature Rating Comparison

Avaya Cloud Office

Fuze

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Avaya Cloud Office

Fuze

Answering rules

Call recording

Call park

Message alerts

Avaya Cloud Office

Fuze

Video conferencing

Audio conferencing

Avaya Cloud Office

Fuze

Mobile app for iOS

Mobile app for Android

Pros

IVR Management
Voicemail to Text / Voicemail to Email
Video Conferencing
User Management

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Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

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Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.

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Senior Technical Support Analyst

Planet PharmaStaffing and Recruiting, 1001-5000 employees

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Cons

Needs more ring customization on phones.
Admin console could have better descriptions of what each function does.
Custom Rules can cause issues if you are not careful.

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Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.

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Network Administrator

UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Fuze 6.1

Based on 17 answers

Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.

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Verified User

Manager in Information Technology

Retail Company, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Fuze 7.3

Based on 10 answers

Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

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IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Fuze 8.5

Based on 3 answers

We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

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Verified User

Administrator in Information Technology

Computer Software Company, 1001-5000 employees

View all 3 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Fuze 8.0

Based on 3 answers

Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Support Rating

Avaya Cloud Office 10.0

Based on 1 answer

Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.

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Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

Fuze 6.5

Based on 93 answers

I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.

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Verified User

Manager in Information Technology

Information Technology and Services Company, 501-1000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Fuze 8.0

Based on 2 answers

At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Online Training

No score

No answers yet

No answers on this topic

Fuze 9.0

Based on 2 answers

Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Fuze 7.2

Based on 99 answers

I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.

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Information Security Analyst

Absolute SoftwareComputer & Network Security, 201-500 employees

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Alternatives Considered

No answers on this topic

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.

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Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

View all 94 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Fuze 7.0

Based on 3 answers

Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Return on Investment

Positive: Helped our customers with better phone systems.
Positive: It is easier than ever to receive calls when out of the office.
Negative: Is a steep learning curve for users of extremely old phone systems.

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Matthew Strickland

Level 3 onsite technician

Computer GeeksInformation Technology & Services, 11-50 employees

View all 1 answers on this topic

We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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Helpdesk Manager

Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Avaya Cloud Office Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Fuze Editions & Modules

Edition

US Outbound	$0.02¹
Canada Outbound	$0.02¹
UK Outbound	$0.01¹

Per Minute

Additional Pricing Details

https://www.fuze.com/fuze-plans

Rating Summary

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

Avaya Cloud Office

Fuze

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