What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
80 Ratings
Avaya Cloud Office
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 80 reviews and ratings
Fuze
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
194 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 194 reviews and ratings
Feature Set Ratings
Cloud PBX
Avaya Cloud Office
Feature Set Not Supported
N/A
7.4
Fuze
74%
Fuze ranks higher in 5/5 features
Fuze ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.2
72%
77 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
7.1
71%
72 Ratings
User templates
N/A
0 Ratings
6.9
69%
59 Ratings
Call reports
N/A
0 Ratings
7.5
75%
91 Ratings
Directory of employee names
N/A
0 Ratings
8.0
80%
106 Ratings
Call Management
Avaya Cloud Office
Feature Set Not Supported
N/A
7.5
Fuze
75%
Fuze ranks higher in 4/4 features
Fuze ranks higher in 4/4 features
Answering rules
N/A
0 Ratings
7.4
74%
98 Ratings
Call recording
N/A
0 Ratings
7.1
71%
88 Ratings
Call park
N/A
0 Ratings
7.7
77%
72 Ratings
Message alerts
N/A
0 Ratings
7.9
79%
92 Ratings
VoIP system collaboration
Avaya Cloud Office
Feature Set Not Supported
N/A
8.2
Fuze
82%
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Video conferencing
N/A
0 Ratings
7.8
78%
76 Ratings
Audio conferencing
N/A
0 Ratings
8.6
86%
89 Ratings
Mobile apps
Avaya Cloud Office
Feature Set Not Supported
N/A
8.3
Fuze
83%
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.2
82%
93 Ratings
Mobile app for Android
N/A
0 Ratings
8.4
84%
76 Ratings
Attribute Ratings
- Avaya Cloud Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.7
Avaya Cloud Office
87%
34 Ratings
7.5
Fuze
75%
115 Ratings
Likelihood to Renew
Avaya Cloud Office
N/A
0 Ratings
7.0
Fuze
70%
20 Ratings
Usability
Avaya Cloud Office
N/A
0 Ratings
7.4
Fuze
74%
12 Ratings
Availability
Avaya Cloud Office
N/A
0 Ratings
8.7
Fuze
87%
4 Ratings
Performance
Avaya Cloud Office
N/A
0 Ratings
8.0
Fuze
80%
4 Ratings
Support Rating
9.0
Avaya Cloud Office
90%
33 Ratings
7.0
Fuze
70%
161 Ratings
In-Person Training
Avaya Cloud Office
N/A
0 Ratings
8.0
Fuze
80%
2 Ratings
Online Training
Avaya Cloud Office
N/A
0 Ratings
9.0
Fuze
90%
2 Ratings
Implementation Rating
Avaya Cloud Office
N/A
0 Ratings
7.9
Fuze
79%
186 Ratings
Product Scalability
Avaya Cloud Office
N/A
0 Ratings
7.5
Fuze
75%
3 Ratings
Likelihood to Recommend
Avaya Cloud Office
Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.

Verified User
Employee in Information Technology
Hospital & Health Care Company, 5001-10,000 employeesFuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
VF-Finance
American BiltritePackaging & Containers, 501-1000 employees
Pros
Avaya Cloud Office
- Company's promise of providing Gold Standard of Cloud Five9 availability.
- Very responsive customer support and support directly from Avaya and not Ring Central.
- Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
- One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Implementation Professional
BTTelecommunications, 10,001+ employees
Fuze
- Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
- Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
- Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
IT Support
BARR Credit ServicesAccounting, 11-50 employees
Cons
Avaya Cloud Office
- When we used it, there were some bugs where incoming calls did not always show up.
- Customers would sometimes complain the number came over as "spam" and not our work #.
- Video integration on app could be a bit improved on connection and functionality.
Account Executive
alphabroderRetail, 1001-5000 employees
Fuze
- Desktop application stability and compatibility with certain hardware.
- Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
- [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

Verified User
Administrator in Information Technology
Wholesale Company, 201-500 employeesPricing Details
Avaya Cloud Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Avaya Cloud Office Editions & Modules
—
Additional Pricing Details
—Fuze
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$15 per month
Fuze Editions & Modules
Edition
US Outbound | $0.021 |
---|---|
Fuze Meetings | $152 |
- Per Minute
- Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plansLikelihood to Renew
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.0
Based on 20 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

Verified User
Technician in Information Technology
Staffing & Recruiting Company, 1001-5000 employeesUsability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.4
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Reliability and Availability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.7
Based on 4 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

Verified User
Administrator in Information Technology
Computer Software Company, 1001-5000 employeesPerformance
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 4 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Support Rating
Avaya Cloud Office
Avaya Cloud Office 9.0
Based on 33 answers
It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
RPA Developer
Grupo BoticárioChemicals, 201-500 employees
Fuze
Fuze 7.0
Based on 161 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
Network Administrator
UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees
In-Person Training
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Online Training
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Implementation Rating
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.9
Based on 186 answers
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Accounts Payable and Financial Services Coordinator
Rollins CollegeHigher Education, 501-1000 employees
Alternatives Considered
Avaya Cloud Office
No answers on this topic
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Manager, IT Support
SoCleanHealth, Wellness and Fitness, 51-200 employees
Scalability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
Fuze
Fuze 7.5
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Return on Investment
Avaya Cloud Office
- In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
- Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
- The app has been great for setting up meetings and project communication in group messages.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesFuze
- We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
- This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Helpdesk Manager
Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees