What users are saying about
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33 Ratings

Avaya Cloud Office

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33 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Avaya Cloud Office

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.
Ana Cristina | TrustRadius Reviewer

Intermedia Unite

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
John Rivers | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Intermedia Unite

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
John Rivers | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
  • Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
  • Directory integration works fine, but sometimes doesn't sync up users.
Ujjwal Goel | TrustRadius Reviewer

Intermedia Unite

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
John Rivers | TrustRadius Reviewer

Usability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
John Rivers | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 8.7
Based on 16 answers
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
Nisha Agrawal | TrustRadius Reviewer

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
John Rivers | TrustRadius Reviewer

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Intermedia Unite

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
John Rivers | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
  • Nvidia AI based partnership has increased the demand.
  • Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
  • Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.
Ujjwal Goel | TrustRadius Reviewer

Intermedia Unite

  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
John Rivers | TrustRadius Reviewer

Screenshots

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Cloud Office Editions & Modules

Additional Pricing Details

Intermedia Unite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intermedia Unite Editions & Modules

Edition
Unite Pro$27.991
Unite Enterprise$32.991
Unite With Teams$22.991
Unite For Teams$15.991
  1. per user, per month, plus taxes and fees
Additional Pricing Details
Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

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