What users are saying about
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120 Ratings

Avaya Cloud Office

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120 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Avaya Cloud Office is rated higher in 1 area: Likelihood to Recommend
  • Intermedia Unite is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
54 Ratings
8.0

Intermedia Unite

80%
1 Rating

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings

Intermedia Unite

N/A
0 Ratings

Usability

Avaya Cloud Office

N/A
0 Ratings
9.0

Intermedia Unite

90%
1 Rating

Support Rating

8.8

Avaya Cloud Office

88%
50 Ratings
9.0

Intermedia Unite

90%
1 Rating

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Intermedia Unite

N/A
0 Ratings

Likelihood to Recommend

Avaya

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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Intermedia

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
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Pros

Avaya

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
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Intermedia

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
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Cons

Avaya

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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Intermedia

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
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Pricing Details

Avaya Cloud Office

Starting Price

$19.99 per month per user

Editions & Modules

Avaya Cloud Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Intermedia Unite

    Starting Price

    $15.99 per month per user

    Editions & Modules

    Intermedia Unite editions and modules pricing
    EditionModules
    Unite Pro$27.991
    Unite Enterprise$32.992
    Unite With Teams$22.993
    Unite For Teams$15.994

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

    Likelihood to Renew

    Avaya

    I would like to have better communication with the support teams and do not want to have to port to a new system.
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    Intermedia

    No answers on this topic

    Usability

    Avaya

    No answers on this topic

    Intermedia

    The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
    Read full review

    Support Rating

    Avaya

    I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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    Intermedia

    Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
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    Implementation Rating

    Avaya

    Seemless implementation with La Cappa
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    Intermedia

    No answers on this topic

    Alternatives Considered

    Avaya

    No answers on this topic

    Intermedia

    [Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
    Read full review

    Return on Investment

    Avaya

    • Quick and easy calls so we can provide quick and easy help for users.
    • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
    • negative would be not all the users use Avaya because of other communication methods.
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    Intermedia

    • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
    • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
    Read full review

    Screenshots

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