Avaya UCaaS vs. MiCloud Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya UCaaS
Score 8.0 out of 10
N/A
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
Pricing
Avaya UCaaSMiCloud Connect
Editions & Modules
No answers on this topic
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
Offerings
Pricing Offerings
Avaya UCaaSMiCloud Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Avaya UCaaSMiCloud Connect
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya UCaaS
6.0
18 Ratings
30% below category average
MiCloud Connect
-
Ratings
High quality audio7.918 Ratings00 Ratings
High quality video7.015 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya UCaaS
7.6
11 Ratings
5% below category average
MiCloud Connect
-
Ratings
Desktop sharing7.611 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya UCaaS
7.6
12 Ratings
5% below category average
MiCloud Connect
-
Ratings
Calendar integration7.012 Ratings00 Ratings
Meeting initiation7.212 Ratings00 Ratings
Record meetings / events6.910 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya UCaaS
8.1
12 Ratings
5% above category average
MiCloud Connect
-
Ratings
Live chat7.112 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya UCaaS
7.4
15 Ratings
1% below category average
MiCloud Connect
-
Ratings
User authentication7.414 Ratings00 Ratings
Participant roles & permissions7.415 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya UCaaS
7.5
21 Ratings
8% below category average
MiCloud Connect
8.2
27 Ratings
0% above category average
Hosted PBX7.914 Ratings7.515 Ratings
Multi-level Interactive Voice Response (IVR)7.414 Ratings8.315 Ratings
Directory of employee names6.019 Ratings8.327 Ratings
User templates00 Ratings8.016 Ratings
Call reports00 Ratings8.621 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya UCaaS
7.6
21 Ratings
8% below category average
MiCloud Connect
8.6
28 Ratings
2% above category average
Answering rules8.620 Ratings9.024 Ratings
Call recording9.016 Ratings8.323 Ratings
Call park7.916 Ratings8.626 Ratings
Call screening7.115 Ratings8.622 Ratings
Message alerts8.919 Ratings8.323 Ratings
Business SMS/External Messaging7.411 Ratings00 Ratings
Online Fax5.59 Ratings00 Ratings
Voicemail Transcription6.716 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya UCaaS
8.2
19 Ratings
5% below category average
MiCloud Connect
6.2
15 Ratings
29% below category average
Mobile app for iOS7.814 Ratings8.014 Ratings
Mobile app for Android8.716 Ratings4.512 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya UCaaS
7.0
14 Ratings
6% below category average
MiCloud Connect
-
Ratings
Centralized communications management7.313 Ratings00 Ratings
Team messaging6.611 Ratings00 Ratings
Team document sharing7.09 Ratings00 Ratings
Call and meeting analytics7.213 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Avaya UCaaS
-
Ratings
MiCloud Connect
7.7
23 Ratings
7% below category average
Video conferencing00 Ratings8.08 Ratings
Audio conferencing00 Ratings9.023 Ratings
Video screen sharing00 Ratings7.04 Ratings
Instant messaging00 Ratings6.75 Ratings
Best Alternatives
Avaya UCaaSMiCloud Connect
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya UCaaSMiCloud Connect
Likelihood to Recommend
8.4
(97 ratings)
8.3
(63 ratings)
Likelihood to Renew
8.5
(5 ratings)
8.6
(42 ratings)
Usability
6.6
(5 ratings)
8.0
(21 ratings)
Availability
8.7
(4 ratings)
10.0
(27 ratings)
Performance
6.2
(4 ratings)
5.1
(9 ratings)
Support Rating
7.4
(80 ratings)
3.5
(16 ratings)
In-Person Training
6.8
(2 ratings)
6.0
(3 ratings)
Online Training
9.1
(1 ratings)
2.0
(12 ratings)
Implementation Rating
6.0
(4 ratings)
9.6
(30 ratings)
Configurability
5.5
(2 ratings)
6.4
(3 ratings)
Contract Terms and Pricing Model
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
9.1
(1 ratings)
Product Scalability
5.9
(2 ratings)
7.6
(5 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
9.1
(1 ratings)
Vendor pre-sale
7.7
(2 ratings)
9.1
(1 ratings)
User Testimonials
Avaya UCaaSMiCloud Connect
Likelihood to Recommend
Avaya
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review
Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
Read full review
Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Read full review
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Read full review
Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
Read full review
Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
Read full review
Likelihood to Renew
Avaya
I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review
Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Read full review
Usability
Avaya
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Read full review
Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Read full review
Reliability and Availability
Avaya
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Read full review
Performance
Avaya
We have not been faced to any performance issue.
Read full review
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Read full review
Support Rating
Avaya
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
Read full review
Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Read full review
In-Person Training
Avaya
whilst on site it was delivered by teams to the desks , not the fault of the trainer
Read full review
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Read full review
Online Training
Avaya
The online training was clear and effective.
Read full review
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Read full review
Implementation Rating
Avaya
Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
Read full review
Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
Read full review
Alternatives Considered
Avaya
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
Read full review
Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Read full review
Scalability
Avaya
Scalability was less important for our organization as our needs are quite stable.
Read full review
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
Read full review
Return on Investment
Avaya
  • This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
  • It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
  • If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed
Read full review
Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
Read full review
ScreenShots

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android