Avaya Cloud Office vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Cloud Office
Score 7.8 out of 10
N/A
Avaya Cloud Office is an all-in-one business communications platform. Cloud Office aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
MiVoice Office Application Suite
Score 7.6 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Avaya Cloud OfficeMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Cloud OfficeMiVoice Office Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya Cloud OfficeMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
Avaya Cloud OfficeMiVoice Office Application Suite (Mitel Application Suite)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya Cloud Office
8.1
6 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
High quality audio8.36 Ratings00 Ratings
High quality video7.93 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya Cloud Office
8.6
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Desktop sharing8.62 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya Cloud Office
7.7
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Calendar integration7.32 Ratings00 Ratings
Meeting initiation7.72 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya Cloud Office
8.2
2 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Live chat8.22 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya Cloud Office
7.6
4 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
User authentication7.54 Ratings00 Ratings
Participant roles & permissions7.74 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya Cloud Office
7.4
6 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.3
7 Ratings
Hosted PBX7.63 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)7.72 Ratings8.64 Ratings
Directory of employee names7.06 Ratings9.37 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya Cloud Office
7.9
6 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
7 Ratings
Answering rules8.05 Ratings9.67 Ratings
Call recording7.03 Ratings9.35 Ratings
Call park7.74 Ratings9.07 Ratings
Call screening8.24 Ratings9.45 Ratings
Message alerts7.96 Ratings9.07 Ratings
Business SMS/External Messaging8.24 Ratings00 Ratings
Online Fax9.11 Ratings00 Ratings
Voicemail Transcription6.95 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya Cloud Office
8.1
6 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
Mobile app for iOS8.53 Ratings9.45 Ratings
Mobile app for Android7.74 Ratings8.93 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya Cloud Office
6.9
3 Ratings
MiVoice Office Application Suite (Mitel Application Suite)
-
Ratings
Centralized communications management7.63 Ratings00 Ratings
Team messaging7.32 Ratings00 Ratings
Team document sharing5.92 Ratings00 Ratings
Call and meeting analytics7.03 Ratings00 Ratings
User Ratings
Avaya Cloud OfficeMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
8.6
(57 ratings)
8.9
(7 ratings)
Likelihood to Renew
6.8
(2 ratings)
-
(0 ratings)
Support Rating
8.6
(48 ratings)
8.8
(8 ratings)
Implementation Rating
5.0
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya Cloud OfficeMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Avaya
The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
Avaya
  • Allows everyone in our company to stay connected- regardless of whether they are at their office desk, travelling, or working from home.
  • Everyone is able to know information about calls coming in or out- caller ID with name and number appears regardless of where any of us are taking the call.
  • Quality of the telephone sets is superior to any ones we have had in the past- the sound is excellent regardless of whether we are taking calls via the standard handset or via the speakerphone.
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
Avaya
  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Likelihood to Renew
Avaya
I would like to have better communication with the support teams and do not want to have to port to a new system.
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Mitel Networks Corporation
No answers on this topic
Support Rating
Avaya
I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Implementation Rating
Avaya
Seemless implementation with La Cappa
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Mitel Networks Corporation
No answers on this topic
Alternatives Considered
Avaya
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Return on Investment
Avaya
  • Quick and easy calls so we can provide quick and easy help for users.
  • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
  • negative would be not all the users use Avaya because of other communication methods.
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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