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80 Ratings

Avaya Cloud Office

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80 Ratings
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Score 7.6 out of 100
160 Ratings
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Score 6.1 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    5.5

    NetFortris (formerly Fonality)

    55%
    NetFortris (formerly Fonality) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    1.4
    14%
    57 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    5.0
    50%
    45 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    6.0
    60%
    77 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    77 Ratings

    Call Management

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    7.0

    NetFortris (formerly Fonality)

    70%
    NetFortris (formerly Fonality) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.8
    78%
    88 Ratings

    Call recording

    N/A
    0 Ratings
    2.9
    29%
    66 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    72 Ratings

    Call screening

    N/A
    0 Ratings
    7.9
    79%
    66 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    77 Ratings

    VoIP system collaboration

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    3.6

    NetFortris (formerly Fonality)

    36%
    NetFortris (formerly Fonality) ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    5.9
    59%
    16 Ratings

    Audio conferencing

    N/A
    0 Ratings
    1.4
    14%
    53 Ratings

    Mobile apps

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    6.9

    NetFortris (formerly Fonality)

    69%
    NetFortris (formerly Fonality) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    45 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    6.8
    68%
    32 Ratings

    Attribute Ratings

    • Avaya Cloud Office is rated higher in 1 area: Likelihood to Recommend
    • NetFortris (formerly Fonality) is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.7

    Avaya Cloud Office

    87%
    34 Ratings
    4.3

    NetFortris (formerly Fonality)

    43%
    107 Ratings

    Likelihood to Renew

    Avaya Cloud Office

    N/A
    0 Ratings
    8.8

    NetFortris (formerly Fonality)

    88%
    16 Ratings

    Usability

    Avaya Cloud Office

    N/A
    0 Ratings
    7.6

    NetFortris (formerly Fonality)

    76%
    8 Ratings

    Availability

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    NetFortris (formerly Fonality)

    80%
    8 Ratings

    Performance

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    NetFortris (formerly Fonality)

    80%
    4 Ratings

    Support Rating

    9.0

    Avaya Cloud Office

    90%
    33 Ratings
    9.1

    NetFortris (formerly Fonality)

    91%
    14 Ratings

    In-Person Training

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    NetFortris (formerly Fonality)

    80%
    2 Ratings

    Online Training

    Avaya Cloud Office

    N/A
    0 Ratings
    7.2

    NetFortris (formerly Fonality)

    72%
    4 Ratings

    Implementation Rating

    Avaya Cloud Office

    N/A
    0 Ratings
    9.8

    NetFortris (formerly Fonality)

    98%
    8 Ratings

    Product Scalability

    Avaya Cloud Office

    N/A
    0 Ratings
    8.1

    NetFortris (formerly Fonality)

    81%
    2 Ratings

    Likelihood to Recommend

    Avaya Cloud Office

    Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.
    Anonymous | TrustRadius Reviewer

    NetFortris (formerly Fonality)

    For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
    Claudio Hoffer | TrustRadius Reviewer

    Pros

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
    Ujjwal Goel | TrustRadius Reviewer

    NetFortris (formerly Fonality)

    • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
    • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
    • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
    Ed Dennen | TrustRadius Reviewer

    Cons

    Avaya Cloud Office

    • When we used it, there were some bugs where incoming calls did not always show up.
    • Customers would sometimes complain the number came over as "spam" and not our work #.
    • Video integration on app could be a bit improved on connection and functionality.
    Brandon Losover | TrustRadius Reviewer

    NetFortris (formerly Fonality)

    • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
    • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Avaya Cloud Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Avaya Cloud Office Editions & Modules

    Additional Pricing Details

    NetFortris (formerly Fonality)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required
    $5

    Starting Price

    $30 per month

    NetFortris (formerly Fonality) Editions & Modules

    On-premise Edition
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
    Hybrid Software Subscription (Required with Hybrid Premise)14.992
    Hybrid Premise PurchaseVaries3
    1. per location, per month
    2. per user, per month
    3. Varies
    SaaS Edition
    Essentials Edition19.991
    Professional Edition24.991
    Ultimate Edition34.991
    1. per user, per month
    Additional Pricing Details
    For the latest special offers, visit www.fonality.com/offers.

    Likelihood to Renew

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 8.8
    Based on 16 answers
    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Kevin Hulett | TrustRadius Reviewer

    Usability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 7.6
    Based on 8 answers
    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Joseph Greaney | TrustRadius Reviewer

    Reliability and Availability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 8.0
    Based on 8 answers
    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Anonymous | TrustRadius Reviewer

    Performance

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 8.0
    Based on 4 answers
    Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Anonymous | TrustRadius Reviewer

    Support Rating

    Avaya Cloud Office

    Avaya Cloud Office 9.0
    Based on 33 answers
    It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
    Carlos Santos | TrustRadius Reviewer

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 9.1
    Based on 14 answers
    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 8.0
    Based on 2 answers
    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Anonymous | TrustRadius Reviewer

    Online Training

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 7.2
    Based on 4 answers
    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Joseph Greaney | TrustRadius Reviewer

    Implementation Rating

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 9.8
    Based on 8 answers
    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Joseph Greaney | TrustRadius Reviewer

    Alternatives Considered

    Avaya Cloud Office

    No answers on this topic

    NetFortris (formerly Fonality)

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Anonymous | TrustRadius Reviewer

    Scalability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    NetFortris (formerly Fonality)

    NetFortris (formerly Fonality) 8.1
    Based on 2 answers
    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Avaya Cloud Office

    • In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
    • Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
    • The app has been great for setting up meetings and project communication in group messages.
    Anonymous | TrustRadius Reviewer

    NetFortris (formerly Fonality)

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Traci Ludke | TrustRadius Reviewer

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