What users are saying about
Avaya Cloud Office
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80 Ratings
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Based on 80 reviews and ratings
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 160 reviews and ratings
Feature Set Ratings
Cloud PBX
Avaya Cloud Office
Feature Set Not Supported
N/A

5.5
NetFortris (formerly Fonality)
55%
NetFortris (formerly Fonality) ranks higher in 5/5 features
NetFortris (formerly Fonality) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings

1.4
14%
57 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings

5.0
50%
45 Ratings
User templates
N/A
0 Ratings

6.8
68%
2 Ratings
Call reports
N/A
0 Ratings

6.0
60%
77 Ratings
Directory of employee names
N/A
0 Ratings

8.0
80%
77 Ratings
Call Management
Avaya Cloud Office
Feature Set Not Supported
N/A

7.0
NetFortris (formerly Fonality)
70%
NetFortris (formerly Fonality) ranks higher in 5/5 features
NetFortris (formerly Fonality) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings

7.8
78%
88 Ratings
Call recording
N/A
0 Ratings

2.9
29%
66 Ratings
Call park
N/A
0 Ratings

8.7
87%
72 Ratings
Call screening
N/A
0 Ratings

7.9
79%
66 Ratings
Message alerts
N/A
0 Ratings

7.9
79%
77 Ratings
VoIP system collaboration
Avaya Cloud Office
Feature Set Not Supported
N/A

3.6
NetFortris (formerly Fonality)
36%
NetFortris (formerly Fonality) ranks higher in 2/2 features
NetFortris (formerly Fonality) ranks higher in 2/2 features
Video conferencing
N/A
0 Ratings

5.9
59%
16 Ratings
Audio conferencing
N/A
0 Ratings

1.4
14%
53 Ratings
Mobile apps
Avaya Cloud Office
Feature Set Not Supported
N/A

6.9
NetFortris (formerly Fonality)
69%
NetFortris (formerly Fonality) ranks higher in 2/2 features
NetFortris (formerly Fonality) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings

7.0
70%
45 Ratings
Mobile app for Android
N/A
0 Ratings

6.8
68%
32 Ratings
Attribute Ratings
- Avaya Cloud Office is rated higher in 1 area: Likelihood to Recommend
- NetFortris (formerly Fonality) is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.7
Avaya Cloud Office
87%
34 Ratings

4.3
NetFortris (formerly Fonality)
43%
107 Ratings
Likelihood to Renew
Avaya Cloud Office
N/A
0 Ratings

8.8
NetFortris (formerly Fonality)
88%
16 Ratings
Usability
Avaya Cloud Office
N/A
0 Ratings

7.6
NetFortris (formerly Fonality)
76%
8 Ratings
Availability
Avaya Cloud Office
N/A
0 Ratings

8.0
NetFortris (formerly Fonality)
80%
8 Ratings
Performance
Avaya Cloud Office
N/A
0 Ratings

8.0
NetFortris (formerly Fonality)
80%
4 Ratings
Support Rating
9.0
Avaya Cloud Office
90%
33 Ratings

9.1
NetFortris (formerly Fonality)
91%
14 Ratings
In-Person Training
Avaya Cloud Office
N/A
0 Ratings

8.0
NetFortris (formerly Fonality)
80%
2 Ratings
Online Training
Avaya Cloud Office
N/A
0 Ratings

7.2
NetFortris (formerly Fonality)
72%
4 Ratings
Implementation Rating
Avaya Cloud Office
N/A
0 Ratings

9.8
NetFortris (formerly Fonality)
98%
8 Ratings
Product Scalability
Avaya Cloud Office
N/A
0 Ratings

8.1
NetFortris (formerly Fonality)
81%
2 Ratings
Likelihood to Recommend
Avaya Cloud Office
Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.

Verified User
Employee in Information Technology
Hospital & Health Care Company, 5001-10,000 employeesNetFortris (formerly Fonality)
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.Law Practice, 11-50 employees
Pros
Avaya Cloud Office
- Company's promise of providing Gold Standard of Cloud Five9 availability.
- Very responsive customer support and support directly from Avaya and not Ring Central.
- Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
- One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Implementation Professional
BTTelecommunications, 10,001+ employees
NetFortris (formerly Fonality)
- From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
- Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
- Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Network Administrator
The Dennen GroupEducation Management, 51-200 employees
Cons
Avaya Cloud Office
- When we used it, there were some bugs where incoming calls did not always show up.
- Customers would sometimes complain the number came over as "spam" and not our work #.
- Video integration on app could be a bit improved on connection and functionality.
Account Executive
alphabroderRetail, 1001-5000 employees
NetFortris (formerly Fonality)
- Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
- Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.

Verified User
Manager in Information Technology
Automotive Company, 11-50 employeesPricing Details
Avaya Cloud Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Avaya Cloud Office Editions & Modules
—
Additional Pricing Details
—NetFortris (formerly Fonality)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
$5
Starting Price
$30 per month
NetFortris (formerly Fonality) Editions & Modules
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User) | 200.001 |
---|---|
Hybrid Software Subscription (Required with Hybrid Premise) | 14.992 |
Hybrid Premise Purchase | Varies3 |
- per location, per month
- per user, per month
- Varies
SaaS Edition
Essentials Edition | 19.991 |
---|---|
Professional Edition | 24.991 |
Ultimate Edition | 34.991 |
- per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.Likelihood to Renew
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
IT Manager
Henderson Implement & MarineFarming, 51-200 employees
Usability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Reliability and Availability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesPerformance
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesSupport Rating
Avaya Cloud Office
Avaya Cloud Office 9.0
Based on 33 answers
It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
RPA Developer
Grupo BoticárioChemicals, 201-500 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.

Verified User
Consultant in Sales
Information Technology and Services Company, 11-50 employeesIn-Person Training
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesOnline Training
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Implementation Rating
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Alternatives Considered
Avaya Cloud Office
No answers on this topic
NetFortris (formerly Fonality)
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.

Verified User
C-Level Executive in Sales
Insurance Company, 1-10 employeesScalability
Avaya Cloud Office
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesReturn on Investment
Avaya Cloud Office
- In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
- Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
- The app has been great for setting up meetings and project communication in group messages.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesNetFortris (formerly Fonality)
- We are still new to Fonality, but having the flexability has proven quite successful thus far.
- The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
- The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Paralegal/Office Manager
Law Offices of Barney DeBrosse, LLCLaw Practice, 1-10 employees