What users are saying about
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80 Ratings
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69 Ratings

Avaya Cloud Office

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80 Ratings
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Score 7.6 out of 100

Ooma Office

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69 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Cloud PBX

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.5

    Ooma Office

    85%
    Ooma Office ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.6
    86%
    24 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.5
    85%
    30 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.5
    85%
    39 Ratings

    Call Management

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    9.1

    Ooma Office

    91%
    Ooma Office ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.5
    95%
    55 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    43 Ratings

    Call park

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    Call screening

    N/A
    0 Ratings
    9.1
    91%
    48 Ratings

    Message alerts

    N/A
    0 Ratings
    9.9
    99%
    54 Ratings

    VoIP system collaboration

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    9.4

    Ooma Office

    94%
    Ooma Office ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.4
    94%
    42 Ratings

    Mobile apps

    Avaya Cloud Office

    Feature Set Not Supported
    N/A
    8.9

    Ooma Office

    89%
    Ooma Office ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.8
    88%
    37 Ratings

    Attribute Ratings

    • Ooma Office is rated higher in 1 area: Likelihood to Recommend
    • Avaya Cloud Office and Ooma Office are tied in 1 area: Support Rating

    Likelihood to Recommend

    8.7

    Avaya Cloud Office

    87%
    34 Ratings
    9.1

    Ooma Office

    91%
    66 Ratings

    Likelihood to Renew

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Usability

    Avaya Cloud Office

    N/A
    0 Ratings
    8.3

    Ooma Office

    83%
    8 Ratings

    Support Rating

    9.0

    Avaya Cloud Office

    90%
    33 Ratings
    9.0

    Ooma Office

    90%
    31 Ratings

    Implementation Rating

    Avaya Cloud Office

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Likelihood to Recommend

    Avaya Cloud Office

    Avaya Cloud Office is great for someone that works both from home and at the office. The IOS app allows you to switch so that you get calls on your cell phone, and the cloud phone can easily be taken home if needed. It may be overkill if you work for an organization that requires you to be at the office when working.
    Anonymous | TrustRadius Reviewer

    Ooma Office

    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Anonymous | TrustRadius Reviewer

    Pros

    Avaya Cloud Office

    • Company's promise of providing Gold Standard of Cloud Five9 availability.
    • Very responsive customer support and support directly from Avaya and not Ring Central.
    • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
    • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
    Ujjwal Goel | TrustRadius Reviewer

    Ooma Office

    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Wendy White | TrustRadius Reviewer

    Cons

    Avaya Cloud Office

    • When we used it, there were some bugs where incoming calls did not always show up.
    • Customers would sometimes complain the number came over as "spam" and not our work #.
    • Video integration on app could be a bit improved on connection and functionality.
    Brandon Losover | TrustRadius Reviewer

    Ooma Office

    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Avaya Cloud Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Avaya Cloud Office Editions & Modules

    Additional Pricing Details

    Ooma Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional
    $19.95

    Starting Price

    $0

    Ooma Office Editions & Modules

    Edition
    Base Price$19.951
    Pro$24.951
    User Extension$19.951
    Local Phone Number$9.951
    Toll Free Number$9.951
    Conference BridgeFree
    Ring GroupsFree
    Virtual ReceptionistFree
    Number PortingFree
    Toll Free Calling Plan$15.003
    Expansion Base Station$99.993
    Ooma DP1 Desk Phone$89.993
    Ooma Linx$49.993
    Ooma Wireless Adapter$49.993
    Yealink IP Phones$99.993
    Yealink Conference IP Phones$399.993
    Cisco IP Phones$109.993
    1. per month
    2. none
    3. per month
    Additional Pricing Details
    Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

    Likelihood to Renew

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    karthikeyan alamelumangapuram | TrustRadius Reviewer

    Usability

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.3
    Based on 8 answers
    Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
    Tom Von Braunsberg | TrustRadius Reviewer

    Support Rating

    Avaya Cloud Office

    Avaya Cloud Office 9.0
    Based on 33 answers
    It is a high level support and high rate of problem solving. Avaya has reference in its technical support and warranty always presenting a great level of service. In addition to support, we have new licenses and firmware upgrades as they are released.
    Carlos Santos | TrustRadius Reviewer

    Ooma Office

    Ooma Office 9.0
    Based on 31 answers
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    The Post Hole Co | TrustRadius Reviewer

    Implementation Rating

    Avaya Cloud Office

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    karthikeyan alamelumangapuram | TrustRadius Reviewer

    Alternatives Considered

    Avaya Cloud Office

    No answers on this topic

    Ooma Office

    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Hillary Louarti | TrustRadius Reviewer

    Return on Investment

    Avaya Cloud Office

    • In a lot of cases it's been cheaper paying for Avaya Cloud Office instead of many POTS lines.
    • Some offices struggle a little at first learning a new phone system, mostly those with older phone systems where they utilize different lines.
    • The app has been great for setting up meetings and project communication in group messages.
    Anonymous | TrustRadius Reviewer

    Ooma Office

    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Anonymous | TrustRadius Reviewer

    Screenshots

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