Avaya UCaaS vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya UCaaS
Score 8.0 out of 10
N/A
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
$19.99
per month per user
Ooma Office
Score 7.6 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
Avaya UCaaSOoma Office
Editions & Modules
No answers on this topic
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
Avaya UCaaSOoma Office
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$19.95 per user/month
Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
Avaya UCaaSOoma Office
Considered Both Products
Avaya UCaaS

No answer on this topic

Ooma Office
Chose Ooma Office
For cost and features, Ooma Office was our best option.
Top Pros
Top Cons
Features
Avaya UCaaSOoma Office
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya UCaaS
6.0
18 Ratings
30% below category average
Ooma Office
-
Ratings
High quality audio7.918 Ratings00 Ratings
High quality video7.015 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya UCaaS
7.6
11 Ratings
5% below category average
Ooma Office
-
Ratings
Desktop sharing7.611 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya UCaaS
7.6
12 Ratings
5% below category average
Ooma Office
-
Ratings
Calendar integration7.012 Ratings00 Ratings
Meeting initiation7.212 Ratings00 Ratings
Record meetings / events6.910 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya UCaaS
8.1
12 Ratings
5% above category average
Ooma Office
-
Ratings
Live chat7.112 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya UCaaS
7.4
15 Ratings
1% below category average
Ooma Office
-
Ratings
User authentication7.414 Ratings00 Ratings
Participant roles & permissions7.415 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya UCaaS
7.5
21 Ratings
8% below category average
Ooma Office
8.1
47 Ratings
1% below category average
Hosted PBX7.914 Ratings8.425 Ratings
Multi-level Interactive Voice Response (IVR)7.414 Ratings7.831 Ratings
Directory of employee names6.019 Ratings8.241 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya UCaaS
7.6
21 Ratings
8% below category average
Ooma Office
8.9
65 Ratings
5% above category average
Answering rules8.620 Ratings9.357 Ratings
Call recording9.016 Ratings8.244 Ratings
Call park7.916 Ratings8.540 Ratings
Call screening7.115 Ratings8.850 Ratings
Message alerts8.919 Ratings9.756 Ratings
Business SMS/External Messaging7.411 Ratings00 Ratings
Online Fax5.59 Ratings00 Ratings
Voicemail Transcription6.716 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya UCaaS
8.2
19 Ratings
5% below category average
Ooma Office
9.0
65 Ratings
8% above category average
Mobile app for iOS7.814 Ratings9.052 Ratings
Mobile app for Android8.716 Ratings9.039 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya UCaaS
7.0
14 Ratings
6% below category average
Ooma Office
-
Ratings
Centralized communications management7.313 Ratings00 Ratings
Team messaging6.611 Ratings00 Ratings
Team document sharing7.09 Ratings00 Ratings
Call and meeting analytics7.213 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Avaya UCaaS
-
Ratings
Ooma Office
9.2
43 Ratings
11% above category average
Audio conferencing00 Ratings9.243 Ratings
Best Alternatives
Avaya UCaaSOoma Office
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya UCaaSOoma Office
Likelihood to Recommend
8.4
(97 ratings)
8.9
(68 ratings)
Likelihood to Renew
8.5
(5 ratings)
8.0
(1 ratings)
Usability
6.6
(5 ratings)
8.1
(8 ratings)
Availability
8.7
(4 ratings)
-
(0 ratings)
Performance
6.2
(4 ratings)
-
(0 ratings)
Support Rating
7.4
(80 ratings)
8.1
(31 ratings)
In-Person Training
6.8
(2 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
6.0
(4 ratings)
8.0
(1 ratings)
Configurability
5.5
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.7
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya UCaaSOoma Office
Likelihood to Recommend
Avaya
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Read full review
Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Read full review
Pros
Avaya
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
Read full review
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review
Cons
Avaya
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
Read full review
Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review
Likelihood to Renew
Avaya
I would like to have better communication with the support teams and do not want to have to port to a new system.
Read full review
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Read full review
Usability
Avaya
There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.
Read full review
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Read full review
Reliability and Availability
Avaya
Throughout a year and and a half of remote learning, we only experience two minor technology issues that were resolved within an hour
Read full review
Ooma, Inc.
No answers on this topic
Performance
Avaya
We have not been faced to any performance issue.
Read full review
Ooma, Inc.
No answers on this topic
Support Rating
Avaya
The Customer Service and Representatives are always kind and willing to go the extra mile to get anything resolved. Yet, we have not really needed them after the initial set up since the product actually works and we have not really experienced any major issues.
Read full review
Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Read full review
In-Person Training
Avaya
whilst on site it was delivered by teams to the desks , not the fault of the trainer
Read full review
Ooma, Inc.
No answers on this topic
Online Training
Avaya
The online training was clear and effective.
Read full review
Ooma, Inc.
No answers on this topic
Implementation Rating
Avaya
Thank to the help of Avaya implementation team, the migration was done with minimal impact. All activities were well defined and done in time.
Read full review
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Avaya
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
Read full review
Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Read full review
Scalability
Avaya
Scalability was less important for our organization as our needs are quite stable.
Read full review
Ooma, Inc.
No answers on this topic
Return on Investment
Avaya
  • This made working from home possible, allowing me to take calls that I wouldn't be able to without having them forwarded by our communications department
  • It works with Teams, realizing when I'm on a conf call and automatically sets a status of away, preventing my phone from ringing, but allowing me to see the voicemail via text so that I can respond
  • If I step out of the office for a little bit, I can have my calls go directly to my cellphone to make sure I'm still available if needed
Read full review
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Read full review
ScreenShots

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal