What users are saying about
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38 Ratings
6 Ratings
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Score 8.1 out of 100

Ooma Office

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38 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Avaya Cloud Office

Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road. Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.
Matthew Strickland | TrustRadius Reviewer

Ooma Office

I believe Ooma Office is well suited for a business of any size. It's a great system with so many useful features that are all included with the monthly plan amount. It is especially well suited for organizations with a heavy daily call volume from customers. We find it really helps with our Customer Service department.
Edith Houston | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Avaya Cloud Office
Ooma Office
8.7
Hosted PBX
Avaya Cloud Office
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
Avaya Cloud Office
Ooma Office
8.6
Directory of employee names
Avaya Cloud Office
Ooma Office
8.7

Call Management

Avaya Cloud Office
Ooma Office
9.3
Answering rules
Avaya Cloud Office
Ooma Office
9.7
Call recording
Avaya Cloud Office
Ooma Office
8.5
Call park
Avaya Cloud Office
Ooma Office
8.8
Call screening
Avaya Cloud Office
Ooma Office
9.5
Message alerts
Avaya Cloud Office
Ooma Office
9.9

VoIP system collaboration

Avaya Cloud Office
Ooma Office
8.7
Audio conferencing
Avaya Cloud Office
Ooma Office
8.7

Mobile apps

Avaya Cloud Office
Ooma Office
8.5
Mobile app for iOS
Avaya Cloud Office
Ooma Office
9.0
Mobile app for Android
Avaya Cloud Office
Ooma Office
8.1

Pros

Avaya Cloud Office

  • IVR Management
  • Voicemail to Text / Voicemail to Email
  • Video Conferencing
  • User Management
Matthew Strickland | TrustRadius Reviewer

Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Wendy White | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Needs more ring customization on phones.
  • Admin console could have better descriptions of what each function does.
  • Custom Rules can cause issues if you are not careful.
Matthew Strickland | TrustRadius Reviewer

Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Anonymous | TrustRadius Reviewer

Usability

Avaya Cloud Office

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.4
Based on 7 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Tom Von Braunsberg | TrustRadius Reviewer

Support Rating

Avaya Cloud Office

Avaya Cloud Office 10.0
Based on 1 answer
Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.
Matthew Strickland | TrustRadius Reviewer

Ooma Office

Ooma Office 9.7
Based on 30 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
The Post Hole Co | TrustRadius Reviewer

Alternatives Considered

Avaya Cloud Office

No answers on this topic

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya Cloud Office

  • Positive: Helped our customers with better phone systems.
  • Positive: It is easier than ever to receive calls when out of the office.
  • Negative: Is a steep learning curve for users of extremely old phone systems.
Matthew Strickland | TrustRadius Reviewer

Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Cloud Office Editions & Modules

Additional Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Likelihood to Recommend

Avaya Cloud Office
10.0
Ooma Office
9.4

Usability

Avaya Cloud Office
Ooma Office
8.4

Support Rating

Avaya Cloud Office
10.0
Ooma Office
9.7

Add comparison