What users are saying about
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120 Ratings

Avaya Cloud Office

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120 Ratings
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Score 7.7 out of 100
10 Ratings
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Score 9.7 out of 100

Attribute Ratings

  • Avaya Cloud Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • PanTerra Streams is rated higher in 1 area: Implementation Rating

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
53 Ratings
8.0

PanTerra Streams

80%
9 Ratings

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings

PanTerra Streams

N/A
0 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
50 Ratings
8.1

PanTerra Streams

81%
8 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings
7.6

PanTerra Streams

76%
8 Ratings

Likelihood to Recommend

Avaya

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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PanTerra

PanTerra Streams is well suited for file sharing amongst different groups in the organization. This enables both parties to work at a higher speed towards achieving set goals. Also, the messaging feature enables the team to communicate frequently in case they need any clarification. It is also well suited for voicemail messages.
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Pros

Avaya

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
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PanTerra

  • Setup is not rushed, and when the system is built, there is no charge.
  • Software is stable, we only went to customer service 3 times last year to deal with minor problems.
  • Call quality is good and the control panel is simple.
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Cons

Avaya

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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PanTerra

  • Onboarding process was rough in the beginning.
  • Installation and setup was not that easy.
  • I'm not happy about the shipping charges. It didn't show up in my offer, and my salesman didn't tell me.
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Pricing Details

Avaya Cloud Office

Starting Price

$19.99 per month per user

Editions & Modules

Avaya Cloud Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    PanTerra Streams

    Starting Price

    $12.95 per month per seat

    Editions & Modules

    PanTerra Streams editions and modules pricing
    EditionModules
    Business Basic17.951
    Business Plus24.952
    Professional29.953
    Call Center44.954

    Footnotes

    1. per month per seat
    2. per month per seat
    3. per month per seat
    4. per month per seat

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional Free Remote, On-site varies, flexible terms

    Additional Details

    Request 30% discount on pricing for a limited time on all seat types.

    Pricing & Features

    Likelihood to Renew

    Avaya

    I would like to have better communication with the support teams and do not want to have to port to a new system.
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    PanTerra

    No answers on this topic

    Support Rating

    Avaya

    I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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    PanTerra

    Overall I'd rate Pantera streams 9 out of 10 because I still use it and it continues to be of great importance to me and my company. The job gets done. The company stays In profit all thanks to Pantera Streams
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    Implementation Rating

    Avaya

    Seemless implementation with La Cappa
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    PanTerra

    What I got as insight from our implementation team was that it did not take much time and the process was quick and easy. Besides that, the short time we were obliged to wait explains how comfortable it is to implement the software.
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    Alternatives Considered

    Avaya

    No answers on this topic

    PanTerra

    Invoca has been more on cloud-center and call center data around for an SEO functionality for marketing campaigns. PanTerra borrows on the same start but does not center for SEO or marketing, instead high-end KPI reporting while Invoca is to be used more for the VOC (Voice of the Cusomter) analytics instead
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    Return on Investment

    Avaya

    • Quick and easy calls so we can provide quick and easy help for users.
    • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
    • negative would be not all the users use Avaya because of other communication methods.
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    PanTerra

    • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
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    Screenshots

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