What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
48 Ratings
This review does not include a rating.

Avaya Cloud Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
This review does not include a rating.

Likelihood to Recommend

Avaya Cloud Office

The solution is innovative aggregating all the corporate communication features that can be used from anywhere and from any device. Avaya Cloud Office is very good because it has cloud management and is easy to use, manage and install. It provides economy and flexibility giving the opportunity to produce from anywhere in times of pandemic. It is something I would recommend and would recommend yes to other colleagues from other companies of any size.
Carlos Santos | TrustRadius Reviewer

Samespace

No answers on this topic

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

Samespace

No answers on this topic

Cons

Avaya Cloud Office

  • Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
  • Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
  • Directory integration works fine, but sometimes doesn't sync up users.
Ujjwal Goel | TrustRadius Reviewer

Samespace

No answers on this topic

Support Rating

Avaya Cloud Office

Avaya Cloud Office 9.6
Based on 21 answers
Excellent quality support to take care of the implemented solution. It has a friendly and very fast service with native language to help with everything you need. It has a high value but is necessary for critical services such as voice and video.
Ana Cristina | TrustRadius Reviewer

Samespace

No score
No answers yet
No answers on this topic

Return on Investment

Avaya Cloud Office

  • 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
  • Nvidia AI based partnership has increased the demand.
  • Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
  • Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.
Ujjwal Goel | TrustRadius Reviewer

Samespace

No answers on this topic

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya Cloud Office Editions & Modules

Additional Pricing Details

Samespace

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$50*

* per user per month

Samespace Editions & Modules

Edition
Growth$501
EnterpriseCustom2
  1. per user per month, billed annually. Starting at 10 users.
  2. per user per month, billed annually. Starting at 100 users.
Additional Pricing Details

Add comparison