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120 Ratings

Avaya Cloud Office

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120 Ratings
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Score 7.7 out of 100
67 Ratings
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Score 6.3 out of 100

Attribute Ratings

  • Avaya Cloud Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Vonage Business Communications is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.6

Avaya Cloud Office

86%
54 Ratings
3.8

Vonage Business Communications

38%
22 Ratings

Likelihood to Renew

6.8

Avaya Cloud Office

68%
2 Ratings
10.0

Vonage Business Communications

100%
1 Rating

Usability

Avaya Cloud Office

N/A
0 Ratings
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

8.8

Avaya Cloud Office

88%
50 Ratings
8.5

Vonage Business Communications

85%
20 Ratings

Implementation Rating

5.0

Avaya Cloud Office

50%
2 Ratings

Vonage Business Communications

N/A
0 Ratings

Likelihood to Recommend

Avaya

The app feature is great for efficiency when company members are in the field working and need office phone access. We are very happy with our Avaya Cloud System. It works well and doesn't have lots of issues. We utilize the App and make the most of the product for our small business. We are happy with what we purchased.
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Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
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Pros

Avaya

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
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Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
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Cons

Avaya

  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
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Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
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Pricing Details

Avaya Cloud Office

Starting Price

$19.99 per month per user

Editions & Modules

Avaya Cloud Office editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Vonage Business Communications

    Starting Price

    Editions & Modules

    Vonage Business Communications editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Avaya

      I would like to have better communication with the support teams and do not want to have to port to a new system.
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      Vonage

      No answers on this topic

      Usability

      Avaya

      No answers on this topic

      Vonage

      I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
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      Support Rating

      Avaya

      I've only had to contact their support one time, and they were able to quickly get the issue resolved. It ended up being an issue on my end, which was easily corrected by me with their guidance. Rather than brush me off, they helped me get to the root of the issue.
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      Vonage

      We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
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      Implementation Rating

      Avaya

      Seemless implementation with La Cappa
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      Vonage

      No answers on this topic

      Alternatives Considered

      Avaya

      No answers on this topic

      Vonage

      We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
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      Return on Investment

      Avaya

      • Quick and easy calls so we can provide quick and easy help for users.
      • Saves the company from needing IT technicians in these offices because we can just call on the phone or even video on the app.
      • negative would be not all the users use Avaya because of other communication methods.
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      Vonage

      • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
      • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
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