Avaya UCaaS vs. West Unified Communications Services (discontinued)
Avaya UCaaS vs. West Unified Communications Services (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya UCaaS | N/A | Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform. | $19.99 per month per user | |
West Unified Communications Services (discontinued) | N/A | West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect. | N/A |
Avaya UCaaS | West Unified Communications Services (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Avaya UCaaS | West Unified Communications Services (discontinued) | |
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Top Pros | ||
Top Cons |
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Avaya UCaaS | West Unified Communications Services (discontinued) | |||||||||||||||||||||||||||
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Avaya UCaaS | West Unified Communications Services (discontinued) | |
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Small Businesses | Nextiva Business Phone Service Score 9.2 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Medium-sized Companies | Nextiva Business Phone Service Score 9.2 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya UCaaS | West Unified Communications Services (discontinued) | |
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Likelihood to Recommend | 8.4 (99 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.5 (5 ratings) | - (0 ratings) |
Usability | 6.6 (5 ratings) | - (0 ratings) |
Availability | 8.7 (4 ratings) | - (0 ratings) |
Performance | 6.2 (4 ratings) | - (0 ratings) |
Support Rating | 7.3 (82 ratings) | - (0 ratings) |
In-Person Training | 6.8 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 5.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.5 (2 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 5.9 (2 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.7 (2 ratings) | - (0 ratings) |
Avaya UCaaS | West Unified Communications Services (discontinued) | |
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Likelihood to Recommend | Avaya | West Technology Group, LLC (formerly Intrado) |
Pros | Avaya | West Technology Group, LLC (formerly Intrado) |
Cons | Avaya | West Technology Group, LLC (formerly Intrado) |
Likelihood to Renew | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Usability | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Reliability and Availability | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Performance | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Support Rating | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
In-Person Training | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Online Training | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Implementation Rating | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Alternatives Considered | Avaya | West Technology Group, LLC (formerly Intrado) |
Scalability | Avaya | West Technology Group, LLC (formerly Intrado) No answers on this topic |
Return on Investment | Avaya | West Technology Group, LLC (formerly Intrado) |
ScreenShots |