Avaya Communications API

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Communications API
Score 7.2 out of 10
N/A
Avaya Communications API (formerly Avaya CPaaS) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.N/A
Pricing
Avaya Communications API
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Avaya Communications API
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Avaya Communications API
Considered Both Products
Avaya Communications API
Chose Avaya Communications API
CPaaS is tailor made for the IVR, the other Avaya products would not be as robust or scalable, with custom company/ERP logic.
Chose Avaya Communications API
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Top Pros
Top Cons
Best Alternatives
Avaya Communications API
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
Avaya Communications API
Likelihood to Recommend
8.4
(5 ratings)
Usability
8.1
(3 ratings)
Support Rating
8.1
(3 ratings)
User Testimonials
Avaya Communications API
Likelihood to Recommend
Avaya
The Avaya [One Cloud CPaaS (formerly Zang Cloud)] of course is very well suited for any business purpose where the automated sending or handing of SMS and voice conversations, but specifically being able to use the embedded "Voice Input" functionality allows you to combine Avaya CPaaS with Natural Language and AI with these multi channel inputs which brings the customer experience to another level!
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Pros
Avaya
  • IVR
  • Text to speech
  • API Support
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Cons
Avaya
  • Native high quality speech-to-text and text-to-speech capabilities.
  • WebRTC voice, video.
  • WhatsApp connectivity.
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Usability
Avaya
Avaya OneCloud CPaaS and Spaces Learning make it easy for learners, coaches, and teachers to connect with each other – providing an engaging and effective learning experience. The intuitive user experience, natural collaboration environment, and real-time communications tools empower virtual education that is simple, hybrid, and interactive. Imagine a day-in-the-life of Mark Rowland, a home-based customer service adviser at a large telecommunications company. Mark was recently scheduled for some customer support training, based on identified gaps in his job performance. Mark starts on the “My Classes” screen. The home page for each topic includes a live feed of announcements, learning-related posts, and other activity. The People panel displays a list of all participants and provides an indication of who is currently online. Mark clicks the ‘Join Virtual Classroom’ button to join the next Virtual Coaching Session. Mark meets with a coach and several peers in a live video collaboration environment. Next, Mark clicks the Chat tab and quickly says hi to the group. The coach shares his screen and begins walking the learners through the latest internet connection process for broadband routers. Afterwards, Mark notices that a recording of the session is now available in the Stream.
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Support Rating
Avaya
Avaya OneCloud CPaaS support has been excellent. Specifically:
  • Onboarding new users (licensing)
  • API integration support
  • Client platform support for learners
  • Seamless rollout of new features (and documentation)
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Alternatives Considered
Avaya
We have tried many other CPaaS platforms including Twilio, Telnyx, Nexmo, SignalWire and Bandwidth. The Avaya CPaaS has the richest set of available features combined with the most competitive pricing model!
Read full review
Return on Investment
Avaya
  • Time to market
  • Improve customer service
Read full review
ScreenShots