Avaya Experience Platform vs. MyPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Experience Platform
Score 8.5 out of 10
N/A
The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…
$48
per month
MyPBX
Score 10.0 out of 10
N/A
MyPBX is a telephony and VoIP software solution from VOIPITS INC.N/A
Pricing
Avaya Experience PlatformMyPBX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Experience PlatformMyPBX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDigital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month)
More Pricing Information
Community Pulse
Avaya Experience PlatformMyPBX
Top Pros
Top Cons
Features
Avaya Experience PlatformMyPBX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Avaya Experience Platform
8.5
34 Ratings
2% above category average
MyPBX
-
Ratings
Agent dashboard7.832 Ratings00 Ratings
Validate callers8.229 Ratings00 Ratings
Outbound response8.328 Ratings00 Ratings
Call forwarding9.032 Ratings00 Ratings
Click-to-call (CTC)8.725 Ratings00 Ratings
Warm transfer8.432 Ratings00 Ratings
Predictive dialing8.324 Ratings00 Ratings
Interactive voice response8.528 Ratings00 Ratings
REST APIs8.423 Ratings00 Ratings
Call scripts8.826 Ratings00 Ratings
Call tracking9.031 Ratings00 Ratings
Multichannel integration8.829 Ratings00 Ratings
CRM software integration8.828 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Avaya Experience Platform
8.2
34 Ratings
1% below category average
MyPBX
-
Ratings
Inbound call routing8.733 Ratings00 Ratings
Omnichannel inbound routing8.629 Ratings00 Ratings
Recording8.532 Ratings00 Ratings
Quality management7.830 Ratings00 Ratings
Call analytics7.930 Ratings00 Ratings
Historical reporting8.331 Ratings00 Ratings
Live reporting8.230 Ratings00 Ratings
Customer surveys7.827 Ratings00 Ratings
Customer interaction analytics7.726 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya Experience Platform
-
Ratings
MyPBX
8.5
1 Ratings
4% above category average
Hosted PBX00 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings6.01 Ratings
User templates00 Ratings9.01 Ratings
Call reports00 Ratings9.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya Experience Platform
-
Ratings
MyPBX
8.8
1 Ratings
4% above category average
Answering rules00 Ratings7.01 Ratings
Call recording00 Ratings9.01 Ratings
Call park00 Ratings9.01 Ratings
Call screening00 Ratings9.01 Ratings
Message alerts00 Ratings10.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Avaya Experience Platform
-
Ratings
MyPBX
7.0
1 Ratings
17% below category average
Audio conferencing00 Ratings7.01 Ratings
Best Alternatives
Avaya Experience PlatformMyPBX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya Experience PlatformMyPBX
Likelihood to Recommend
8.7
(51 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.3
(12 ratings)
-
(0 ratings)
Usability
8.2
(5 ratings)
-
(0 ratings)
Availability
7.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(4 ratings)
-
(0 ratings)
Implementation Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
Avaya Experience PlatformMyPBX
Likelihood to Recommend
Avaya
The Avaya Experience Platform is well suited to allow remote working for call center agents. Staff can log in and work from anywhere using Chrome and their user credentials. The technical issues and lack of some features have caused some frustration for our staff and made it difficult to get buy-in for this product across all call center groups. This is difficult because a solution like this is intended to make their work more efficient as opposed to causing frustration.
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VOIPITS INC.
MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
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Pros
Avaya
  • The app and the ability to use the "office" phone while on the road.
  • There's an easy implementation and training process to get everyone on board quickly.
  • Flexibility of transferring calls to different mediums - I can switch a phone call to a conference or patch in other parties with ease.
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VOIPITS INC.
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Cons
Avaya
  • One are for improvement for Avaya is the ability to operate behind the VPN. For the virtual employee, this is an issue as we are unable to use it behind the VPN and it must be launched from the remote desktop.
  • The color scheme could definitely use some updating. The charcoal gray background of Avaya's windows, coupled with the black font is not very contrasting. I have used Avaya for years and would love to see an update as to its color scheme to better fit the virtual employee.
  • Avaya could also improve the way an employee moves within the program by titling the icons seen or expanding the Avaya window to allow for a better understanding of what each con does. For example, the Work History window would go unnoticed, had I not been playing with the software one day. These little items are unknown to many professionals in my industry as they sit in the window with no explanation.
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VOIPITS INC.
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Likelihood to Renew
Avaya
I have always found Avaya's technology and support to be the best in the industry. Even as they worked out financial difficulties and continue to fend off competitors they have adopted and incorporated new technologies. They have done so in a logical and supportive manner and offered all these benefits as they went along. I haven't seen any of their competitors do any of this.
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VOIPITS INC.
No answers on this topic
Usability
Avaya
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
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VOIPITS INC.
No answers on this topic
Support Rating
Avaya
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
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VOIPITS INC.
No answers on this topic
Implementation Rating
Avaya
No, everything was implemented by Avaya Support
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VOIPITS INC.
No answers on this topic
Alternatives Considered
Avaya
Switched from Polycom to Avaya, although polycom worked well there were too many reoccuring connectivity issues and the turn around time for solving them was also too long. Avaya has fewer connectivity problems and their support is much better too. Pricing wise they were similar so we didn't have much to lose.
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VOIPITS INC.
No answers on this topic
Return on Investment
Avaya
  • It does what we need it to do, so we don't heavily invest in this technology but rather into the manufacturing end of our business.
  • We believe we have more than achieved the return on our investment for the Avaya phone system and associated equipment.
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VOIPITS INC.
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
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