Avaya Experience Platform vs. Azure Bot Service (Microsoft Bot Framework)
Avaya Experience Platform vs. Azure Bot Service (Microsoft Bot Framework)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A |
Avaya Experience Platform | Azure Bot Service (Microsoft Bot Framework) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | Azure Bot Service (Microsoft Bot Framework) | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | Azure Bot Service (Microsoft Bot Framework) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | Azure Bot Service (Microsoft Bot Framework) | |
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Likelihood to Recommend | 8.7 (52 ratings) | 8.7 (5 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | 8.7 (2 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | 8.7 (4 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | Azure Bot Service (Microsoft Bot Framework) | |
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Likelihood to Recommend | Avaya | Microsoft |
Pros | Avaya | Microsoft |
Cons | Avaya | Microsoft |
Likelihood to Renew | Avaya | Microsoft No answers on this topic |
Usability | Avaya | Microsoft |
Support Rating | Avaya | Microsoft |
Implementation Rating | Avaya | Microsoft No answers on this topic |
Alternatives Considered | Avaya | Microsoft |
Return on Investment | Avaya | Microsoft |
ScreenShots |