What users are saying about
2 Ratings
134 Ratings
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Score 6.9 out of 100
2 Ratings
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Score 1 out of 100

Likelihood to Recommend

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya OneCloud CCaaS
8.4
CallHippo
Agent dashboard
Avaya OneCloud CCaaS
8.6
CallHippo
Validate callers
Avaya OneCloud CCaaS
8.1
CallHippo
Outbound response
Avaya OneCloud CCaaS
8.9
CallHippo
Call forwarding
Avaya OneCloud CCaaS
8.8
CallHippo
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
CallHippo
Warm transfer
Avaya OneCloud CCaaS
8.8
CallHippo
Predictive dialing
Avaya OneCloud CCaaS
7.1
CallHippo
Interactive voice response
Avaya OneCloud CCaaS
9.0
CallHippo
REST APIs
Avaya OneCloud CCaaS
8.3
CallHippo
Call scripts
Avaya OneCloud CCaaS
8.7
CallHippo
Call tracking
Avaya OneCloud CCaaS
9.0
CallHippo
Multichannel integration
Avaya OneCloud CCaaS
8.4
CallHippo
CRM software integration
Avaya OneCloud CCaaS
7.8
CallHippo

Workforce Optimization (WFO)

Avaya OneCloud CCaaS
8.5
CallHippo
Inbound call routing
Avaya OneCloud CCaaS
8.1
CallHippo
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.5
CallHippo
Recording
Avaya OneCloud CCaaS
8.9
CallHippo
Quality management
Avaya OneCloud CCaaS
8.8
CallHippo
Call analytics
Avaya OneCloud CCaaS
8.3
CallHippo
Historical reporting
Avaya OneCloud CCaaS
8.5
CallHippo
Live reporting
Avaya OneCloud CCaaS
8.5
CallHippo
Customer surveys
Avaya OneCloud CCaaS
8.5
CallHippo
Customer interaction analytics
Avaya OneCloud CCaaS
8.5
CallHippo

Call Management

Avaya OneCloud CCaaS
CallHippo
1.0
Answering rules
Avaya OneCloud CCaaS
CallHippo
1.0
Call recording
Avaya OneCloud CCaaS
CallHippo
1.0
Call park
Avaya OneCloud CCaaS
CallHippo
1.0

Mobile apps

Avaya OneCloud CCaaS
CallHippo
1.0
Mobile app for Android
Avaya OneCloud CCaaS
CallHippo
1.0

Pros

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Cons

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

Usability

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

CallHippo

No score
No answers yet
No answers on this topic

Support Rating

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.7
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

Rating Summary

Likelihood to Recommend

Avaya OneCloud CCaaS
7.6
CallHippo
1.0

Likelihood to Renew

Avaya OneCloud CCaaS
8.0
CallHippo
1.0

Usability

Avaya OneCloud CCaaS
8.0
CallHippo

Reliability and Availability

Avaya OneCloud CCaaS
7.0
CallHippo

Performance

Avaya OneCloud CCaaS
10.0
CallHippo

Support Rating

Avaya OneCloud CCaaS
7.7
CallHippo
1.0

Implementation Rating

Avaya OneCloud CCaaS
9.1
CallHippo

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