What users are saying about
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Top Rated
453 Ratings
Top Rated
161 Ratings
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Score 7.9 out of 100

Cisco Jabber

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Top Rated
453 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Contact Center Software

    9.0

    Avaya OneCloud CCaaS

    90%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    Avaya OneCloud CCaaS ranks higher in 13/13 features

    Agent dashboard

    9.1
    91%
    25 Ratings
    N/A
    0 Ratings

    Validate callers

    9.2
    92%
    24 Ratings
    N/A
    0 Ratings

    Outbound response

    9.0
    90%
    24 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.3
    93%
    26 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.5
    85%
    21 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.8
    88%
    21 Ratings
    N/A
    0 Ratings

    REST APIs

    9.1
    91%
    20 Ratings
    N/A
    0 Ratings

    Call scripts

    9.3
    93%
    22 Ratings
    N/A
    0 Ratings

    Call tracking

    9.3
    93%
    25 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.9
    89%
    24 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.2
    92%
    23 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.0

    Avaya OneCloud CCaaS

    90%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    Avaya OneCloud CCaaS ranks higher in 9/9 features

    Inbound call routing

    9.4
    94%
    27 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.2
    92%
    25 Ratings
    N/A
    0 Ratings

    Recording

    8.8
    88%
    25 Ratings
    N/A
    0 Ratings

    Quality management

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Call analytics

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.7
    87%
    25 Ratings
    N/A
    0 Ratings

    Live reporting

    9.1
    91%
    25 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.0
    90%
    23 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    Project Management

    Avaya OneCloud CCaaS

    Feature Set Not Supported
    N/A
    6.5

    Cisco Jabber

    65%
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    73 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    6.9
    69%
    82 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    125 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    114 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    Avaya OneCloud CCaaS

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.8
    88%
    154 Ratings

    Notifications

    N/A
    0 Ratings
    8.4
    84%
    154 Ratings

    Discussions

    N/A
    0 Ratings
    7.7
    77%
    132 Ratings

    Surveys

    N/A
    0 Ratings
    4.9
    49%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.3
    53%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.9
    79%
    58 Ratings

    File Sharing & Management

    Avaya OneCloud CCaaS

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.6
    76%
    72 Ratings

    Video files

    N/A
    0 Ratings
    7.0
    70%
    105 Ratings

    Audio files

    N/A
    0 Ratings
    7.6
    76%
    110 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.4
    74%
    90 Ratings

    Access control

    N/A
    0 Ratings
    6.8
    68%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.7
    67%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • Avaya OneCloud CCaaS is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Cisco Jabber is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    8.4

    Avaya OneCloud CCaaS

    84%
    44 Ratings
    8.1

    Cisco Jabber

    81%
    162 Ratings

    Likelihood to Renew

    8.0

    Avaya OneCloud CCaaS

    80%
    13 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    8.0

    Avaya OneCloud CCaaS

    80%
    6 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Availability

    7.0

    Avaya OneCloud CCaaS

    70%
    2 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Performance

    10.0

    Avaya OneCloud CCaaS

    100%
    2 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Support Rating

    6.2

    Avaya OneCloud CCaaS

    62%
    6 Ratings
    7.9

    Cisco Jabber

    79%
    24 Ratings

    Implementation Rating

    9.1

    Avaya OneCloud CCaaS

    91%
    6 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Likelihood to Recommend

    Avaya OneCloud CCaaS

    Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
    Aly Hajiani | TrustRadius Reviewer

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Pros

    Avaya OneCloud CCaaS

    • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
    • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
    • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
    • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
    Shauna Stermer | TrustRadius Reviewer

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Cons

    Avaya OneCloud CCaaS

    • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
    • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
    Alfred Brock | TrustRadius Reviewer

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Pricing Details

    Avaya OneCloud CCaaS

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required

    Starting Price

    $48 per month

    Avaya OneCloud CCaaS Editions & Modules

    Additional Pricing Details
    Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month)

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Likelihood to Renew

    Avaya OneCloud CCaaS

    Avaya OneCloud CCaaS 8.0
    Based on 13 answers
    I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
    Michelle VanderBand | TrustRadius Reviewer

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Usability

    Avaya OneCloud CCaaS

    Avaya OneCloud CCaaS 8.0
    Based on 6 answers
    I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
    Michelle VanderBand | TrustRadius Reviewer

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Support Rating

    Avaya OneCloud CCaaS

    Avaya OneCloud CCaaS 6.2
    Based on 6 answers
    I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
    Uchenna Ezumezuh | TrustRadius Reviewer

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Alternatives Considered

    Avaya OneCloud CCaaS

    There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
    Richard Heller | TrustRadius Reviewer

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Return on Investment

    Avaya OneCloud CCaaS

    • Once purchased and running, you don't need to worry about it for years.
    • Support price is following the other companies. Price is good.
    • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
    Anonymous | TrustRadius Reviewer

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

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