What users are saying about
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Top Rated
300 Ratings
134 Ratings
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Score 7 out of 100

Cisco Jabber

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Top Rated
300 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya OneCloud CCaaS
8.4
Cisco Jabber
Agent dashboard
Avaya OneCloud CCaaS
8.6
Cisco Jabber
Validate callers
Avaya OneCloud CCaaS
8.1
Cisco Jabber
Outbound response
Avaya OneCloud CCaaS
8.9
Cisco Jabber
Call forwarding
Avaya OneCloud CCaaS
8.8
Cisco Jabber
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
Cisco Jabber
Warm transfer
Avaya OneCloud CCaaS
8.8
Cisco Jabber
Predictive dialing
Avaya OneCloud CCaaS
7.1
Cisco Jabber
Interactive voice response
Avaya OneCloud CCaaS
9.0
Cisco Jabber
REST APIs
Avaya OneCloud CCaaS
8.3
Cisco Jabber
Call scripts
Avaya OneCloud CCaaS
8.7
Cisco Jabber
Call tracking
Avaya OneCloud CCaaS
9.0
Cisco Jabber
Multichannel integration
Avaya OneCloud CCaaS
8.4
Cisco Jabber
CRM software integration
Avaya OneCloud CCaaS
7.8
Cisco Jabber

Workforce Optimization (WFO)

Avaya OneCloud CCaaS
8.5
Cisco Jabber
Inbound call routing
Avaya OneCloud CCaaS
8.1
Cisco Jabber
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.5
Cisco Jabber
Recording
Avaya OneCloud CCaaS
8.9
Cisco Jabber
Quality management
Avaya OneCloud CCaaS
8.8
Cisco Jabber
Call analytics
Avaya OneCloud CCaaS
8.3
Cisco Jabber
Historical reporting
Avaya OneCloud CCaaS
8.5
Cisco Jabber
Live reporting
Avaya OneCloud CCaaS
8.5
Cisco Jabber
Customer surveys
Avaya OneCloud CCaaS
8.5
Cisco Jabber
Customer interaction analytics
Avaya OneCloud CCaaS
8.5
Cisco Jabber

Project Management

Avaya OneCloud CCaaS
Cisco Jabber
6.8
Task Management
Avaya OneCloud CCaaS
Cisco Jabber
8.4
Gantt Charts
Avaya OneCloud CCaaS
Cisco Jabber
5.1
Scheduling
Avaya OneCloud CCaaS
Cisco Jabber
7.3
Workflow Automation
Avaya OneCloud CCaaS
Cisco Jabber
6.1
Mobile Access
Avaya OneCloud CCaaS
Cisco Jabber
8.4
Search
Avaya OneCloud CCaaS
Cisco Jabber
8.1
Visual planning tools
Avaya OneCloud CCaaS
Cisco Jabber
4.2

Communication

Avaya OneCloud CCaaS
Cisco Jabber
6.4
Chat
Avaya OneCloud CCaaS
Cisco Jabber
8.7
Notifications
Avaya OneCloud CCaaS
Cisco Jabber
8.5
Discussions
Avaya OneCloud CCaaS
Cisco Jabber
7.6
Surveys
Avaya OneCloud CCaaS
Cisco Jabber
6.4
Internal knowledgebase
Avaya OneCloud CCaaS
Cisco Jabber
6.0
Integrates with GoToMeeting
Avaya OneCloud CCaaS
Cisco Jabber
4.5
Integrates with Gmail and Google Hangouts
Avaya OneCloud CCaaS
Cisco Jabber
2.2
Integrates with Outlook
Avaya OneCloud CCaaS
Cisco Jabber
7.7

File Sharing & Management

Avaya OneCloud CCaaS
Cisco Jabber
7.1
Versioning
Avaya OneCloud CCaaS
Cisco Jabber
7.3
Video files
Avaya OneCloud CCaaS
Cisco Jabber
7.4
Audio files
Avaya OneCloud CCaaS
Cisco Jabber
7.7
Document collaboration
Avaya OneCloud CCaaS
Cisco Jabber
7.5
Access control
Avaya OneCloud CCaaS
Cisco Jabber
7.5
Advanced security features
Avaya OneCloud CCaaS
Cisco Jabber
7.4
Integrates with Google Drive
Avaya OneCloud CCaaS
Cisco Jabber
5.0
Device sync
Avaya OneCloud CCaaS
Cisco Jabber
6.5

Pros

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.7
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.5
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud CCaaS Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Avaya OneCloud CCaaS
7.6
Cisco Jabber
8.6

Likelihood to Renew

Avaya OneCloud CCaaS
8.0
Cisco Jabber
10.0

Usability

Avaya OneCloud CCaaS
8.0
Cisco Jabber
9.0

Reliability and Availability

Avaya OneCloud CCaaS
7.0
Cisco Jabber

Performance

Avaya OneCloud CCaaS
10.0
Cisco Jabber

Support Rating

Avaya OneCloud CCaaS
7.7
Cisco Jabber
8.5

Implementation Rating

Avaya OneCloud CCaaS
9.1
Cisco Jabber

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