What users are saying about
Top Rated
161 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 161 reviews and ratings
Cisco Jabber
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
453 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 453 reviews and ratings
Feature Set Ratings
Contact Center Software
9.0
Avaya OneCloud CCaaS
90%
Cisco Jabber
Feature Set Not Supported
N/A
Avaya OneCloud CCaaS ranks higher in 13/13 features
Avaya OneCloud CCaaS ranks higher in 13/13 features
Agent dashboard
9.1
91%
25 Ratings
N/A
0 Ratings
Validate callers
9.2
92%
24 Ratings
N/A
0 Ratings
Outbound response
9.0
90%
24 Ratings
N/A
0 Ratings
Call forwarding
9.3
93%
26 Ratings
N/A
0 Ratings
Click-to-call (CTC)
8.8
88%
21 Ratings
N/A
0 Ratings
Warm transfer
8.9
89%
25 Ratings
N/A
0 Ratings
Predictive dialing
8.5
85%
21 Ratings
N/A
0 Ratings
Interactive voice response
8.8
88%
21 Ratings
N/A
0 Ratings
REST APIs
9.1
91%
20 Ratings
N/A
0 Ratings
Call scripts
9.3
93%
22 Ratings
N/A
0 Ratings
Call tracking
9.3
93%
25 Ratings
N/A
0 Ratings
Multichannel integration
8.9
89%
24 Ratings
N/A
0 Ratings
CRM software integration
9.2
92%
23 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
9.0
Avaya OneCloud CCaaS
90%
Cisco Jabber
Feature Set Not Supported
N/A
Avaya OneCloud CCaaS ranks higher in 9/9 features
Avaya OneCloud CCaaS ranks higher in 9/9 features
Inbound call routing
9.4
94%
27 Ratings
N/A
0 Ratings
Omnichannel inbound routing
9.2
92%
25 Ratings
N/A
0 Ratings
Recording
8.8
88%
25 Ratings
N/A
0 Ratings
Quality management
8.9
89%
25 Ratings
N/A
0 Ratings
Call analytics
8.9
89%
25 Ratings
N/A
0 Ratings
Historical reporting
8.7
87%
25 Ratings
N/A
0 Ratings
Live reporting
9.1
91%
25 Ratings
N/A
0 Ratings
Customer surveys
9.0
90%
23 Ratings
N/A
0 Ratings
Customer interaction analytics
8.9
89%
23 Ratings
N/A
0 Ratings
Project Management
Avaya OneCloud CCaaS
Feature Set Not Supported
N/A
6.5
Cisco Jabber
65%
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
N/A
0 Ratings
7.3
73%
73 Ratings
Gantt Charts
N/A
0 Ratings
5.7
57%
10 Ratings
Scheduling
N/A
0 Ratings
6.9
69%
82 Ratings
Workflow Automation
N/A
0 Ratings
6.0
60%
17 Ratings
Mobile Access
N/A
0 Ratings
8.1
81%
125 Ratings
Search
N/A
0 Ratings
7.3
73%
114 Ratings
Visual planning tools
N/A
0 Ratings
4.1
41%
17 Ratings
Communication
Avaya OneCloud CCaaS
Feature Set Not Supported
N/A
6.1
Cisco Jabber
61%
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
N/A
0 Ratings
8.8
88%
154 Ratings
Notifications
N/A
0 Ratings
8.4
84%
154 Ratings
Discussions
N/A
0 Ratings
7.7
77%
132 Ratings
Surveys
N/A
0 Ratings
4.9
49%
15 Ratings
Internal knowledgebase
N/A
0 Ratings
5.3
53%
20 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
4.0
40%
12 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings
2.0
20%
12 Ratings
Integrates with Outlook
N/A
0 Ratings
7.9
79%
58 Ratings
File Sharing & Management
Avaya OneCloud CCaaS
Feature Set Not Supported
N/A
6.7
Cisco Jabber
67%
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
N/A
0 Ratings
7.6
76%
72 Ratings
Video files
N/A
0 Ratings
7.0
70%
105 Ratings
Audio files
N/A
0 Ratings
7.6
76%
110 Ratings
Document collaboration
N/A
0 Ratings
7.4
74%
90 Ratings
Access control
N/A
0 Ratings
6.8
68%
31 Ratings
Advanced security features
N/A
0 Ratings
6.7
67%
33 Ratings
Integrates with Google Drive
N/A
0 Ratings
5.0
50%
10 Ratings
Device sync
N/A
0 Ratings
5.7
57%
22 Ratings
Attribute Ratings
- Avaya OneCloud CCaaS is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Cisco Jabber is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend
8.4
Avaya OneCloud CCaaS
84%
44 Ratings
8.1
Cisco Jabber
81%
162 Ratings
Likelihood to Renew
8.0
Avaya OneCloud CCaaS
80%
13 Ratings
5.6
Cisco Jabber
56%
6 Ratings
Usability
8.0
Avaya OneCloud CCaaS
80%
6 Ratings
9.0
Cisco Jabber
90%
8 Ratings
Availability
7.0
Avaya OneCloud CCaaS
70%
2 Ratings
Cisco Jabber
N/A
0 Ratings
Performance
10.0
Avaya OneCloud CCaaS
100%
2 Ratings
Cisco Jabber
N/A
0 Ratings
Support Rating
6.2
Avaya OneCloud CCaaS
62%
6 Ratings
7.9
Cisco Jabber
79%
24 Ratings
Implementation Rating
9.1
Avaya OneCloud CCaaS
91%
6 Ratings
Cisco Jabber
N/A
0 Ratings
Likelihood to Recommend
Avaya OneCloud CCaaS
Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Business Development Executive | United States Enterprise Sales.
ZycusComputer Software, 501-1000 employees
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Pros
Avaya OneCloud CCaaS
- Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
- The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
- Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
- The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource
Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesCons
Avaya OneCloud CCaaS
- Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
- The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Communications Specialist
Yazaki North & Central AmericaAutomotive, 10,001+ employees
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Pricing Details
Avaya OneCloud CCaaS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
Starting Price
$48 per month
Avaya OneCloud CCaaS Editions & Modules
—
Additional Pricing Details
Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month)Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Likelihood to Renew
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Usability
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Support Rating
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 6.2
Based on 6 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
project manager
9mobileTelecommunications, 1001-5000 employees
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Alternatives Considered
Avaya OneCloud CCaaS
There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Sr. Telco Technician
TektivityInformation Technology and Services, 11-50 employees
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Return on Investment
Avaya OneCloud CCaaS
- Once purchased and running, you don't need to worry about it for years.
- Support price is following the other companies. Price is good.
- When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.

Verified User
Administrator in Information Technology
Consumer Services Company, 5001-10,000 employeesCisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees