128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Avaya OneCloud CCaaS

Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Aly Hajiani | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

If you are in an environment that is primarily Cisco and switching from PRI circuits or other non-SIP circuits and are generally considered to be on an enterprise-grade platform, CUBE is likely a solid choice for you. From my experience, I cannot speak to the video handling that CUBE offers as we do not employ that, so hopefully other reviews will provide insight on that.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
Agent dashboard
Avaya OneCloud CCaaS
9.2
Cisco Unified Border Element (CUBE)
Validate callers
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)
Outbound response
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
Call forwarding
Avaya OneCloud CCaaS
8.8
Cisco Unified Border Element (CUBE)
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
Cisco Unified Border Element (CUBE)
Warm transfer
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
Predictive dialing
Avaya OneCloud CCaaS
7.8
Cisco Unified Border Element (CUBE)
Interactive voice response
Avaya OneCloud CCaaS
9.2
Cisco Unified Border Element (CUBE)
REST APIs
Avaya OneCloud CCaaS
8.0
Cisco Unified Border Element (CUBE)
Call scripts
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
Call tracking
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
Multichannel integration
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
CRM software integration
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)

Workforce Optimization (WFO)

Avaya OneCloud CCaaS
8.8
Cisco Unified Border Element (CUBE)
Inbound call routing
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
Recording
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
Quality management
Avaya OneCloud CCaaS
9.0
Cisco Unified Border Element (CUBE)
Call analytics
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
Historical reporting
Avaya OneCloud CCaaS
9.3
Cisco Unified Border Element (CUBE)
Live reporting
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
Customer surveys
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
Customer interaction analytics
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)

Pros

Avaya OneCloud CCaaS

  • Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
  • The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
  • Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
  • The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Shauna Stermer | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • B2B UA
  • SIP profile
  • Multiple tenants
Anonymous | TrustRadius Reviewer

Cons

Avaya OneCloud CCaaS

  • Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
  • The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Alfred Brock | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • Syntax input should be easier to read and write. For I.E: voice, translations are similar to SED (Stream Editor). Sometimes regular expression is hard to understand for new users.
  • Virtual Cube software stability
  • Cube redundancy setup (defining control interfaces, tracks, setting thresholds and reloads). Redundancy setup should be an automated process, where a user can initiate a setup wizard and then just input key information such as the IP address of Cubes and the exclusive IP address, etc.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Michelle VanderBand | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

No score
No answers yet
No answers on this topic

Usability

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) 9.0
Based on 1 answer
The flexibility is great for leveraging SIP profiles and dial peers.
Anonymous | TrustRadius Reviewer

Support Rating

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS 7.8
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
Uchenna Ezumezuh | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

Cisco Unified Border Element (CUBE) 8.3
Based on 2 answers
I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avaya OneCloud CCaaS

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Richard Heller | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

We previously used other SBC's but weren't satisfied with the performance. The support wasn't there and constant RMA's for defective hardware. Although the CUBE is expensive, it saves time and resources on support. Robust features and no downtime in 3 years. I don't believe many vendors offer products to compete in this space. You will regret to decision to go with cheaper SBC's.
Anonymous | TrustRadius Reviewer

Return on Investment

Avaya OneCloud CCaaS

  • Once purchased and running, you don't need to worry about it for years.
  • Support price is following the other companies. Price is good.
  • When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.
Anonymous | TrustRadius Reviewer

Cisco Unified Border Element (CUBE)

  • With the deployment we were able to provide a consistent, easier to support, and central SIP solution. This is not specific to CUBE, but specific to the reason it was deployed.
  • We were able to disconnect legacy PRI circuits and reduce those costs.
  • We were able to go to usage based trunks to put our trunking costs more in-line with our actual usage.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya OneCloud CCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Border Element (CUBE)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avaya OneCloud CCaaS
8.4
Cisco Unified Border Element (CUBE)
8.4

Likelihood to Renew

Avaya OneCloud CCaaS
8.0
Cisco Unified Border Element (CUBE)

Usability

Avaya OneCloud CCaaS
8.0
Cisco Unified Border Element (CUBE)
9.0

Reliability and Availability

Avaya OneCloud CCaaS
7.0
Cisco Unified Border Element (CUBE)

Performance

Avaya OneCloud CCaaS
10.0
Cisco Unified Border Element (CUBE)

Support Rating

Avaya OneCloud CCaaS
7.8
Cisco Unified Border Element (CUBE)
8.3

Implementation Rating

Avaya OneCloud CCaaS
9.1
Cisco Unified Border Element (CUBE)

Add comparison