Avaya OneCloud CCaaS vs Cisco Unified Border Element (CUBE) | TrustRadius

What users are saying about

Score 7 out of 10

Based on 128 reviews and ratings

Score 8 out of 10

Based on 7 reviews and ratings

Feature Rating Comparison

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.

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Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource

Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees

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B2B UA
SIP profile
Multiple tenants

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Cons

Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.

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Communications Specialist

Yazaki North & Central AmericaAutomotive, 10,001+ employees

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Syntax input should be easier to read and write. For I.E: voice, translations are similar to SED (Stream Editor). Sometimes regular expression is hard to understand for new users.
Virtual Cube software stability
Cube redundancy setup (defining control interfaces, tracks, setting thresholds and reloads). Redundancy setup should be an automated process, where a user can initiate a setup wizard and then just input key information such as the IP address of Cubes and the exclusive IP address, etc.

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Verified User

Contributor in Information Technology

Information Technology and Services Company, 51-200 employees

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Likelihood to Renew

Avaya OneCloud CCaaS 8.0

Based on 13 answers

I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.

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Michelle VanderBand

Business Analyst III

AtosInformation Technology and Services, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

Avaya OneCloud CCaaS 8.0

Based on 6 answers

I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.

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Michelle VanderBand

Business Analyst III

AtosInformation Technology and Services, 10,001+ employees

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Cisco Unified Border Element (CUBE) 9.0

Based on 1 answer

The flexibility is great for leveraging SIP profiles and dial peers.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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Support Rating

Avaya OneCloud CCaaS 7.8

Based on 8 answers

I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.

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Uchenna Ezumezuh

project manager

9mobileTelecommunications, 1001-5000 employees

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Cisco Unified Border Element (CUBE) 8.3

Based on 2 answers

I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.

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Verified User

Contributor in Information Technology

Information Technology and Services Company, 51-200 employees

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Alternatives Considered

There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.

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Sr. Telco Technician

TektivityInformation Technology and Services, 11-50 employees

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We previously used other SBC's but weren't satisfied with the performance. The support wasn't there and constant RMA's for defective hardware. Although the CUBE is expensive, it saves time and resources on support. Robust features and no downtime in 3 years. I don't believe many vendors offer products to compete in this space. You will regret to decision to go with cheaper SBC's.

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Verified User

Contributor in Information Technology

Higher Education Company, 10,001+ employees

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Return on Investment

Once purchased and running, you don't need to worry about it for years.
Support price is following the other companies. Price is good.
When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.

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Verified User

Administrator in Information Technology

Consumer Services Company, 5001-10,000 employees

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With the deployment we were able to provide a consistent, easier to support, and central SIP solution. This is not specific to CUBE, but specific to the reason it was deployed.
We were able to disconnect legacy PRI circuits and reduce those costs.
We were able to go to usage based trunks to put our trunking costs more in-line with our actual usage.

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Verified User

Technician in Information Technology

Telecommunications Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

Avaya OneCloud CCaaS

Cisco Unified Border Element (CUBE)

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