What users are saying about
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 128 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 7 reviews and ratings
Likelihood to Recommend
Avaya OneCloud CCaaS
Great for conference calls internationally. Connectivity is great and it's user friendly. Great for organizations looking to communicate globally, and also for sales teams. Not the best fit for smaller organizations as there are cheaper and easier to implement solutions out there if the requirement is just for internal communication
Business Development Executive | United States Enterprise Sales.
ZycusComputer Software, 501-1000 employees
Cisco Unified Border Element (CUBE)
If you are in an environment that is primarily Cisco and switching from PRI circuits or other non-SIP circuits and are generally considered to be on an enterprise-grade platform, CUBE is likely a solid choice for you. From my experience, I cannot speak to the video handling that CUBE offers as we do not employ that, so hopefully other reviews will provide insight on that.

Verified User
Technician in Information Technology
Telecommunications Company, 5001-10,000 employeesFeature Rating Comparison
Contact Center Software
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
—
Agent dashboard
Avaya OneCloud CCaaS
9.2
Cisco Unified Border Element (CUBE)
—
Validate callers
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)
—
Outbound response
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
—
Call forwarding
Avaya OneCloud CCaaS
8.8
Cisco Unified Border Element (CUBE)
—
Click-to-call (CTC)
Avaya OneCloud CCaaS
8.4
Cisco Unified Border Element (CUBE)
—
Warm transfer
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
—
Predictive dialing
Avaya OneCloud CCaaS
7.8
Cisco Unified Border Element (CUBE)
—
Interactive voice response
Avaya OneCloud CCaaS
9.2
Cisco Unified Border Element (CUBE)
—
REST APIs
Avaya OneCloud CCaaS
8.0
Cisco Unified Border Element (CUBE)
—
Call scripts
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
—
Call tracking
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
—
Multichannel integration
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
—
CRM software integration
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)
—
Workforce Optimization (WFO)
Avaya OneCloud CCaaS
8.8
Cisco Unified Border Element (CUBE)
—
Inbound call routing
Avaya OneCloud CCaaS
8.5
Cisco Unified Border Element (CUBE)
—
Omnichannel inbound routing
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
—
Recording
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
—
Quality management
Avaya OneCloud CCaaS
9.0
Cisco Unified Border Element (CUBE)
—
Call analytics
Avaya OneCloud CCaaS
8.9
Cisco Unified Border Element (CUBE)
—
Historical reporting
Avaya OneCloud CCaaS
9.3
Cisco Unified Border Element (CUBE)
—
Live reporting
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
—
Customer surveys
Avaya OneCloud CCaaS
8.7
Cisco Unified Border Element (CUBE)
—
Customer interaction analytics
Avaya OneCloud CCaaS
8.6
Cisco Unified Border Element (CUBE)
—
Pros
Avaya OneCloud CCaaS
- Strengths of Avaya include the ability to answer incoming calls in a convenient format for employees.
- The use of Avaya proves the user-friendly design and a way for employees to adjust settings in a clear and concise manner to adjust for his or her preferences.
- Avaya also allows the employee to transfer and conference calls in an easy drag-and-drop method and is very user-friendly.
- The functionality of Avaya allows for the virtual employee to log in, choose various auxiliaries chosen by your company to ensure schedule adherence and maintain corroboration with other applications and software programs.
Internet Technician/Consultant for Cox Communications at Sutherland Global Services/CloudSource
Sutherland Global Services/CloudsourceInformation Technology and Services, 10,001+ employees
Cisco Unified Border Element (CUBE)
- B2B UA
- SIP profile
- Multiple tenants

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesCons
Avaya OneCloud CCaaS
- Avaya could use some improvement in moving calls off the system when they have arrived at a far destination. This is a technical point and will not be often encountered by users or most technicians and really is no fault of Avaya but crossing over into local telephone systems around the world would be a great advantage.
- The methods for interacting with some of the menus are rather involved. The system is highly complex but at this time it is mature enough to start bringing all the control features under one roof rather than through three separate interfaces.
Communications Specialist
Yazaki North & Central AmericaAutomotive, 10,001+ employees
Cisco Unified Border Element (CUBE)
- Syntax input should be easier to read and write. For I.E: voice, translations are similar to SED (Stream Editor). Sometimes regular expression is hard to understand for new users.
- Virtual Cube software stability
- Cube redundancy setup (defining control interfaces, tracks, setting thresholds and reloads). Redundancy setup should be an automated process, where a user can initiate a setup wizard and then just input key information such as the IP address of Cubes and the exclusive IP address, etc.

Verified User
Contributor in Information Technology
Information Technology and Services Company, 51-200 employeesLikelihood to Renew
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 13 answers
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
Cisco Unified Border Element (CUBE)
No score
No answers yet
No answers on this topic
Usability
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 8.0
Based on 6 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Business Analyst III
AtosInformation Technology and Services, 10,001+ employees
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element (CUBE) 9.0
Based on 1 answer
The flexibility is great for leveraging SIP profiles and dial peers.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesSupport Rating
Avaya OneCloud CCaaS
Avaya OneCloud CCaaS 7.8
Based on 8 answers
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
project manager
9mobileTelecommunications, 1001-5000 employees
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element (CUBE) 8.3
Based on 2 answers
I've been using Cube for years and I like the way Cube handles a call. Minimum administration required once everything is set up correctly.

Verified User
Contributor in Information Technology
Information Technology and Services Company, 51-200 employeesAlternatives Considered
Avaya OneCloud CCaaS
There are other vendors out there, Cisco, Mitel, Shortel, etc.... We also sell Panasonic systems. Panasonic fills a gap/price point for the businesses that wants to rely on us to manage their phone system, and get their foot in the door with a phone system. The Panasonic from an administration side can be rough on a system administrator trying to do their own MAC work. Cisco and the others all have their benefits, and drawbacks. Each have their own pricing and feature models, so it is really a wash in a matter of speaking until you get into the realm of support, licensing, and integrating with 3rd party vendors.If you do need to rely on a 3rd party vendor to integrate with your AVAYA solution, if the vendor is a Dev Connect partner you know it will work. Avaya spends weeks with vendors testing and creating documentation on how to integrate a multitude of solutions with their partners. Other competitors are lacking in this department.
Sr. Telco Technician
TektivityInformation Technology and Services, 11-50 employees
Cisco Unified Border Element (CUBE)
We previously used other SBC's but weren't satisfied with the performance. The support wasn't there and constant RMA's for defective hardware. Although the CUBE is expensive, it saves time and resources on support. Robust features and no downtime in 3 years. I don't believe many vendors offer products to compete in this space. You will regret to decision to go with cheaper SBC's.

Verified User
Contributor in Information Technology
Higher Education Company, 10,001+ employeesReturn on Investment
Avaya OneCloud CCaaS
- Once purchased and running, you don't need to worry about it for years.
- Support price is following the other companies. Price is good.
- When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.

Verified User
Administrator in Information Technology
Consumer Services Company, 5001-10,000 employeesCisco Unified Border Element (CUBE)
- With the deployment we were able to provide a consistent, easier to support, and central SIP solution. This is not specific to CUBE, but specific to the reason it was deployed.
- We were able to disconnect legacy PRI circuits and reduce those costs.
- We were able to go to usage based trunks to put our trunking costs more in-line with our actual usage.

Verified User
Technician in Information Technology
Telecommunications Company, 5001-10,000 employeesPricing Details
Avaya OneCloud CCaaS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Cisco Unified Border Element (CUBE)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No